Inside Customer Service

AUGUST 26, 2021

Discover even more advanced concepts from my LinkedIn Learning course, Innovative Customer Service Techniques. Help your team unlock their potential from Innovative Customer Service Techniques by Jeff Toister. A few might surprise you. Here's a short preview.

Gaming 172

Gaming Customer Service Sports Innovation 172

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

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Gaming Omnichannel Entertainment AI 45

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. McKinsey highlights that this approach has been a game-changer for numerous established businesses looking to innovate in customer-centricity.

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Innovation Customer Experience Omnichannel Social Media 59

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability. Read and download the April issue of CX Insight magazine.

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Customer Feedback Innovation Artificial Intelligence Social Media 52

ECXO

JULY 16, 2024

Boosted Creativity and Innovation: Creativity and innovative thinking are often born from a well-rested mind. In industries where innovation is the key to staying ahead, encouraging a culture of adequate sleep can lead to groundbreaking ideas and solutions.

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Customer Experience Innovation Education Gaming 337

ECXO

JUNE 19, 2024

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

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AI Customer Experience Legal Manufacturing 378

ECXO

MARCH 5, 2024

The Define and Ideate stages then help businesses to clarify customer problems and generate innovative solutions. Innovation and Creativity: The iterative nature of Design Thinking encourages experimentation and ideation. This promotes an environment of creativity and innovation where unique solutions can flourish.

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Innovation Gaming Customer Satisfaction Start-ups 294

Customer Think

DECEMBER 16, 2023

Even the smallest technology is labeled “game-changing” or “next-level.” Today, everyone and everything is a part of the digital revolution. ” As such, you never really know which technologies are actually useful and will help you transform customer experiences and which ones are simply a fad.

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Technology Technology Innovation Customer Experience 75

C3Centricity

JULY 20, 2020

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. The best way to innovate is to start by looking at your target customer’s lifestyle and seeing how you can make it easier and more enjoyable for them.

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Innovation Start-ups Actionable Insights Retail 78

TeamSupport

MARCH 1, 2024

But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Unlocking the Potential of TeamSupport TeamSupport is more than just a software solution.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Unlocking the Potential of TeamSupport TeamSupport is more than just a software solution.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Unlocking the Potential of TeamSupport TeamSupport is more than just a software solution.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

Neosperience

FEBRUARY 27, 2023

Mountain tourism: innovation and challenges Mountain communities , in which more than half of Italy’s territory falls, constitute a territorial system endowed with a great tangible and intangible cultural heritage. .”

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Innovation Technology Technology Artificial Intelligence 52

Zendesk

OCTOBER 5, 2022

In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones. Turning customers into loyalists requires a more innovative approach to customer relationship management.

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Innovation CX Omnichannel Predictive Analytics 98

Customer Think

JUNE 28, 2021

The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined. The reason is — as the social life is disrupted by the COVID-19 crisis, people do not have as much access to entertainment as they used to, which gave rise to the […].

Entertainment 59

Entertainment Gaming Innovation Technology 59

ECXO

JUNE 11, 2024

Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction. The company uses AI-driven video interview platforms and games to assess candidates’ skills and personalities.

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Sentiment Analysis AI Predictive Analytics Machine Learning 325

Totango

FEBRUARY 22, 2021

What comes to mind when you think of the term “game changer”? Brady would go on to lead the Patriots to 17 division titles, 13 AFC Championship Games, nine Super Bowl appearances, and six Super Bowl wins before transferring to the Tampa Bay Buccaneers in 2020 and leading that team to win its first Super Bowl title since 2003.

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Gaming Hospitality Hospitality Sports 62

Aquire

JUNE 1, 2021

The digital landscape is evolving at a breakneck pace, pushing the boundaries of what innovative customer service means — and, with that, what customers expect from your business. It’s also why innovation is more achievable — and more essential — than ever before. What is innovative customer service? Personalized experiences.

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Innovation Customer Service Omnichannel Finance 52

ECXO

SEPTEMBER 30, 2024

The waitstaff pushes for speed and innovation, while the chefs advocate for careful preparation and consistency. On the other hand, internal teams like product development may focus on innovation, feature quality, and adherence to timelines. o Cultural Differences and Blame Game Organizational culture can further entrench divisions.

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Sales Customer Experience Innovation Customer Feedback 156

DMG Consulting

MARCH 1, 2019

Innovation Is What Makes Us Great. We have the ability to innovate even if it’s only to fail and start over again and again. And I do appreciate that there is much innovation that comes from other countries as well.) The world of customer service is one of the major beneficiaries of all of this innovation. By Donna Fluss.

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Innovation Artificial Intelligence Machine Learning Social Media 59

Sprinklr

OCTOBER 15, 2021

This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience. The post Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards appeared first on Sprinklr.

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Innovation E-commerce Customer Experience CXM 52

ProProfs

MARCH 12, 2020

Recent research has revealed that driving a culture of innovation in your organization goes hand in hand with a well-strategized learning and development (L&D) program. Investing in learning and development programs is one way to maintain your competitive advantage and innovativeness over the long term. Read on to discover how! .

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Innovation Gaming Business Operations Technology 52

Steven Van Belleghem

SEPTEMBER 30, 2020

During our conversation, Peter told me that he had become really intrigued by those traditional companies that always seemed to be able to reinvent themselves at the right moment: “that is where innovation plays out in the most extreme form”. But that alignment is absolutely crucial.

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Innovation Non-Profits Start-ups Retail 96

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. Additionally, AI can predict future trends by analysing historical data and projecting potential shifts in consumer preferences, enabling companies to innovate proactively.

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AI Customer Experience Legal Manufacturing 156

Customer Bliss

JUNE 22, 2017

I want to bring up an interesting example of customer experience innovation that has been discussed (but not directly) in recent weeks. BTW, the overall idea of “customer experience innovation” is obviously very far-reaching, and numerous books have been written on it. Customer experience innovation and Cannes Lions 2017.

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Innovation Customer Experience Gaming Healthcare 95

ECXO

MAY 29, 2024

Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences. Increased Innovation: The collaborative energy of having all necessary stakeholders in one room can spark creativity and innovation.

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CX Innovation E-commerce Real Estate 156

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. Understanding what makes a customer tick can prove to be a game-changer. Now, let’s talk innovation. It’s a dynamic, empathetic, and innovative way of engaging with customers that can differentiate a brand and build enduring relationships.

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CX Innovation Technology Technology 279

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

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Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

DMG Consulting

MARCH 8, 2019

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. CBCCI vendors have begun to differentiate themselves with their innovative routing capabilities that can optimize the outcome of each interaction. Contact Center Infrastructure Platforms are Game Changers. Differentiation Drives the Market Forward.

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Contact Center Innovation Artificial Intelligence Machine Learning 72

ECXO

AUGUST 21, 2024

They are willing to learn from mistakes, embrace new technologies, and innovate to improve the customer experience continually. Innovate Continuously Innovation is the key to staying ahead in the CX game. 3. Foster a Culture of Innovation: Encourage your team to think creatively and bring new ideas to the table.

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CX Social Media Predictive Analytics Touchpoint 156

Chip Bell

DECEMBER 11, 2018

Absent any skin in the game (like a commission, incentive, or a piece of the action), they focus on chores not outcomes; they check a box instead of championing the customer. Service is at its purist when you are willing to put skin in the game. The post Will You Put Skin in the Service Game? appeared first on Chip R.

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Gaming Retail Innovation Customer Service 63

Totango

FEBRUARY 25, 2022

We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . If you’re not already a Totango customer, get started for free and try our customer success innovations for yourself. Have you seen what Totango is working on?

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Gaming Innovation Start-ups 98

Customer Think

JANUARY 23, 2023

New capabilities enable users the ability to solve their problems instantly through self service or by connecting them with an agent

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Gaming Innovation 52

Zonka Feedback

JULY 18, 2024

So you've just launched a groundbreaking new product, a game-changer in your industry? Fast forward, a year later, a competitor releases a similar product, not quite as innovative, but with a fervent online community singing its praises. Early reviews are glowing, sales figures are exceeding expectations – a textbook success story.

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