Zendesk

OCTOBER 5, 2022

In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones. Turning customers into loyalists requires a more innovative approach to customer relationship management.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Beyond Philosophy

JULY 7, 2015

What I know from over a decade in the Customer Experience game, however, is that rationality has less to do with it than you think. How Do You Use Emotional Data to Predict the Future? Predictive analytics explains how some organizations hypothesize a future outcome based on existing patterns from data sets in the past.

Net Promoter Score 113

Net Promoter Score Predictive Analytics NPS Customer Loyalty 113

Retently

NOVEMBER 27, 2024

Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. Understanding the latest market trends and consumer behavior isn’t just a “nice-to-have” – it’s a game-changer for ecommerce growth. Use buyer journey mapping to see where customers drop off.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Hodusoft

OCTOBER 17, 2024

Lack of Proactive Customer Engagement Without AI’s predictive analytics, call centers may miss opportunities to engage customers proactively. Machine Learning (ML) In the last few years, ML is proving to be a game changer for call centers and customer-facing organizations. Ask for a Free demo!

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. We’ll explore the key features that make live chatbots a game-changer for businesses aiming to upgrade their customer service.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Execs In The Know

JULY 31, 2024

Industries and markets have steadily become more competitive, challenging Customer Experience (CX) leaders who are constantly seeking innovative solutions to enhance customer satisfaction without hurting their bottom line. AI provides predictive analytics for proactive CX.

Customer Experience Management 52

Customer Experience Management AI Customer Experience Predictive Analytics 52

Hodusoft

NOVEMBER 24, 2021

With demanding millennials and Gen Z, the customer expectation has changed and players in the call center business need to up their game to keep up with the times. . Furthermore, advanced predictive analytics can provide insights that can assist sales-based customer service providers in identifying the best sales and retention opportunities.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

Hodusoft

NOVEMBER 27, 2024

Word of Mouth Marketing To understand the power of customer loyalty, every business needs to keep the words of Chip R Bell, a noted American author and consultant in customer loyalty and service innovation, in mind. Fortunately, there are many tools that can help businesses level up their CX game.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Gainsight

AUGUST 20, 2024

AI’s capabilities in Customer Success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate. AI is a game-changer in Customer Success, offering unprecedented ways to engage customers, streamline operations, and drive growth.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. We’re at a major and exciting inflection point.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SurveySensum

SEPTEMBER 2, 2024

The development of personalization based on artificial intelligence is taking place in two directions: predictive analytics and real-time automation. In-Game Advertising In-game placements are becoming a source of growth in the native programmatic advertising segment and provide various formats.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

SurveySensum

MAY 7, 2024

Predictive Analytics: Incorporating predictive analytics into PMPs can help advertisers identify high-value inventory opportunities before they become available to the broader market. Clear communication channels foster collaboration and ensure alignment toward shared objectives.

Predictive Analytics 52

Predictive Analytics Innovation Gaming Start-ups 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. A great example is the use of predictive analytics to identify customers who may be at risk of churning or using smart summaries to help prep for an executive check-in or Executive Business Review (EBR).

B2B 59

B2B Outlook Customer Retention Omnichannel 59

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

DMG Consulting

MARCH 31, 2019

The fact that these customized contact center solutions can be built and customized quickly and easily, using standard development languages, is a game-changer. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

MAY 2, 2024

These examples will showcase how closing the loop isn’t just good practice but a game-changer in the quest for customer loyalty and business success. Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. The future of surveys is here, powered by AI!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SugarCRM

OCTOBER 17, 2023

Diminished Creativity : Marketing relies heavily on creativity and innovation. Content Idea Generation For content idea generation, generative AI is a game-changer. Predictive analytics models can be used to analyze data patterns and user feedback. 5 Ways Generative AI Helps Marketing 1.

AI 26

AI Predictive Analytics Legal Social Media 26

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zendesk

JANUARY 25, 2024

Source: Zendesk Customer Experience Trends Report 2024 Predictive agent management tools are on the rise CX leaders often look for new ways to predict staffing needs and accelerate training now and in the future. With AI, you get innovative tools that make this less of a guessing game. Will AI replace call center agents?

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SugarCRM

AUGUST 19, 2019

To say it’s been a game-changer is an understatement. Companies where there’s an established culture of innovation or newcomers with a more modern mindset are going to find it easier to adopt new ways of working than established businesses with a longstanding legacy to navigate. Of course, some businesses adapt faster than others.

Manufacturing 20

Manufacturing Sales CRM Predictive Analytics 20

SugarCRM

MAY 25, 2023

The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience. The Rise of Artificial Intelligence and Automation AI-powered CRM tools have gained traction, offering features such as predictive analytics, lead scoring, and chatbots.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Qualtrics

FEBRUARY 26, 2019

Dun & Bradstreet has long been a top player providing commercial data, analytics, and insights for businesses. As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. That’s the behavioral aspect of analytics.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

Gainsight

AUGUST 20, 2024

AI’s capabilities in customer success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate. Brady Bluhm, CS Manager, Innovation & Enablement, Gainsight, is leading change management on the Gainsight CS team when it comes to all things AI.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

eglobalis

JANUARY 13, 2025

This article compares AgentForce with its competitors, focusing on automation, real-time support, and predictive analytics. Enhanced Personalization Through Predictive Analytics Predictive analytics, powered by AI, enables organizations to anticipate customer needs and deliver hyper-personalized experiences.

AI 429

AI Sentiment Analysis Predictive Analytics E-commerce 429

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52