ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

ECXO

OCTOBER 23, 2024

VtT (Voice to Text) technologies are a great add-on to the sentiment analysis as very often call logs that require manual input from the agent might miss some important points of the interaction. It has emerged as a game-changer in customer support. The post Customer Service + AI = Customer Success 3.0

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Uniphore

DECEMBER 21, 2021

The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. We reached new milestones, earned top-tier recognition, impressed our stakeholders – from customers to analysts and investors to employees – and unveiled some truly game-changing developments.

Machine Learning 49

Machine Learning Innovation AI Government 49

Comm100

DECEMBER 8, 2024

AI-powered chatbots offer innovative solutions to streamline student support, addressing these pain points and enhancing the overall educational experience. Conclusion: Transforming Student Support with Higher Ed Chatbots As technology continues to evolve, the way institutions support and engage students must also advance.

Gaming 52

Gaming Education Compliance AI 52

ECXO

MARCH 5, 2024

Digital transformation isn’t just about integrating digital technology into all areas of a business. The Define and Ideate stages then help businesses to clarify customer problems and generate innovative solutions. Innovation and Creativity: The iterative nature of Design Thinking encourages experimentation and ideation.

Innovation 294

Innovation Gaming Customer Satisfaction Start-ups 294

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. In this quest for the silver bullet, companies have turned to technology. While these technologies have indeed revolutionized the field of CX, they are not the silver bullet. Understanding what makes a customer tick can prove to be a game-changer.

CX 283

CX Innovation Machine Learning Technology 283

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations. This leads to stronger relationships and greater customer loyalty.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Customer Think

DECEMBER 16, 2023

Even the smallest technology is labeled “game-changing” or “next-level.” ” As such, you never really know which technologies are actually useful and will help you transform customer experiences and which ones are simply a fad. Today, everyone and everything is a part of the digital revolution.

Technology 75

Technology Technology Innovation Customer Experience 75

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Innovative startups. The first army are innovative startups. They have the same great ideas and are trying to beat you at your own game. Money is cheap. The talent.

Engineering 224

Engineering Technology Technology Innovation 224

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. Additionally, AI can predict future trends by analysing historical data and projecting potential shifts in consumer preferences, enabling companies to innovate proactively.

AI 156

AI Customer Experience Legal Manufacturing 156

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. And they were really good at making graphics for computer games.

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

Steven Van Belleghem

SEPTEMBER 30, 2020

During our conversation, Peter told me that he had become really intrigued by those traditional companies that always seemed to be able to reinvent themselves at the right moment: “that is where innovation plays out in the most extreme form”. The second element of the top part of the Hourglass is the TRY segment.

Innovation 96

Innovation Non-Profits Start-ups Retail 96

DMG Consulting

DECEMBER 3, 2024

AI, particularly generative AI (GenAI), dominated business and IT discussions as excitement about these technologies’ potential contributions captured the attention of enterprises, employees, and consumers alike. AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace.

CX 59

CX Artificial Intelligence Outlook AI 59

ECXO

AUGUST 21, 2024

Successful organizations strike a balance between technology and human interaction to ensure a holistic and enriching customer journey. They are willing to learn from mistakes, embrace new technologies, and innovate to improve the customer experience continually. Reward innovation and experimentation. 2.

CX 156

CX Social Media Predictive Analytics Touchpoint 156

Neosperience

FEBRUARY 27, 2023

For this series of reasons, in a scenario that is still delicate and complicated by the coexistence of various factors of instability, territorial valorization has to deal with digitization and must adopt new technologies, individually integrated and customized. Technology can offer valuable help in this context.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 140

Customer Service Gaming Start-ups CX 140

Fonolo

MAY 29, 2019

That being said, as new technology emerges, customer service teams have the opportunity to use it and in turn become more efficient. Some brands are already way ahead of the game. Let’s take a look at a few companies who are great examples of how to effectively use new technology to improve customer support.

Technology 78

Technology Technology Customer Service Social Media 78

ECXO

MAY 29, 2024

Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences. Increased Innovation: The collaborative energy of having all necessary stakeholders in one room can spark creativity and innovation.

CX 156

CX Innovation E-commerce Real Estate 156

Zendesk

OCTOBER 5, 2022

In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones. That level of personalization requires more powerful technology. They are in protection mode.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Intercom, Inc.

DECEMBER 21, 2021

Thoughts on innovation. Innovation – that is, doing something new, different, and better – is something that’s inherently linked to technology. So it can be easy to get swept up in the idea that in order to be a successful technology company, you must be trying to innovate everywhere.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

DMG Consulting

MARCH 13, 2025

Determine and draft your AI approach to minimize missteps, but make it a living document; these technologies and practices are changing quickly. Given the current state of AI technologies, humans should be involved in the solutions ongoing oversight and management. Create an AI vision, strategy, and plan. Its all about the data.

Contact Center 48

Contact Center AI Artificial Intelligence CX 48

ECXO

SEPTEMBER 30, 2024

The waitstaff pushes for speed and innovation, while the chefs advocate for careful preparation and consistency. On the other hand, internal teams like product development may focus on innovation, feature quality, and adherence to timelines. o Cultural Differences and Blame Game Organizational culture can further entrench divisions.

Sales 156

Sales Customer Experience Innovation Customer Feedback 156

Intercom, Inc.

AUGUST 13, 2020

This shift from a broadcast to a conversational mindset, and technology’s role in that transition, is exactly what Sprinklr has bet on for the last decade. For the past twenty years, Yoli has been driving innovation and transformation in marketing at companies like Microsoft, eBay, and Points.

Social Media 209

Social Media AI Sales B2B 209

Steven Van Belleghem

OCTOBER 17, 2022

They launched this center because they want it to have significant impact at the edges: First of all, the studio is meant to familiarize their employees with the new VR, AR, MR and gaming technologies that form the basis of the metaverse. Their customers are learning how serious they are about innovative tech.

Sports 123

Sports Social Media B2C Gaming 123

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? Let’s dive in!

CX 147

CX Retail Social Media Artificial Intelligence 147

Steven Van Belleghem

FEBRUARY 7, 2022

The metaverse has been around for quite a while now, especially in gaming. Names you will probably have heard are those of (game) metaverses Roblox, Fortnite, Minecraft, Animal Crossing and VR Chat. Or how could you even disrupt it, with clever innovation approaches? How can it reinforce your brand? 4. Virtual Venues.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

ECXO

JULY 8, 2024

That’s why innovative companies are always on the lookout for new ways to enhance CX and stay ahead of the curve. This is a game-changer, folks – are you ready to join the CX revolution? Neuroscience and Technology Finally, it’s worth noting the role of technology in enhancing customer experiences.

Customer Experience 194

Customer Experience Start-ups CX Gaming 194

Win the Customer

SEPTEMBER 12, 2023

Traditional businesses often face the challenge of adapting to new customer expectations and technologies. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Beyond Philosophy

MAY 25, 2022

One of the few good things that came out of the pandemic was the acceleration of technology adoption and comfort. Plus, the need for contact center workers to work from home meant that organizations had to embrace the cloud, which is an essential element for the contact center technology of the future.

Contact Center 148

Contact Center Management Consulting Gaming Innovation 148

Intercom, Inc.

JANUARY 31, 2023

However, getting from technological breakthrough to useful applications is far from straightforward. We’ve built some exciting new features into Intercom using this new GPT technology and have given access to several hundred customers – and the response has been astounding. The current technology constraints are real.

AI 188

AI Start-ups Technology Technology 188

Customer Think

SEPTEMBER 7, 2023

In the fast-paced world of business, innovation is the name of the game. Traditionally, innovation was considered the domain of IT experts and technical teams. Organizations are constantly seeking new ideas and solutions to stay competitive, drive growth, and adapt to ever-evolving challenges.

Innovation 59

Innovation Gaming Technology Technology 59

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. Samsung’s 837X has three basic components.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Steven Van Belleghem

JANUARY 26, 2022

But an outstanding customer experience happens when you figure out how to improve the level of human service using technology. Happy customers make happy employees, and the cool thing is that this does not need to involve some complex technologies or big changes – just focus on some ideas that inject a bit more fun to their customers’ lives.

Customer Service 135

Customer Service Entertainment Manufacturing Gaming 135

Steven Van Belleghem

NOVEMBER 26, 2021

These are the innovators of the innovators. Changing the game of customer loyalty. What is happening now is still mostly gimmick, but I have a strong hunch that NFTs hold the promise to move beyond the current ‘exciting’ collectibles phase and deeply change the game in customer loyalty. Keep an eye on NFTs, I’d say.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Intercom, Inc.

FEBRUARY 4, 2021

The Cool Planet Group CEO has had a fascinating career to date, having started and sold three businesses for over three-quarters of a billion dollars before he was forty – including Inspired Gaming and The Cloud. Dee: But you were still at Inspired Gaming when you came up with the idea for Crowley Carbon, I believe.

Transportation 183

Transportation Gaming Agriculture Government 183