Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. The Rise of AI-Assisted Communication Modern gaming companies are viewing support not just as a solution center, but as a cornerstone of the player experience.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

Win the Customer

SEPTEMBER 12, 2023

Traditional businesses often face the challenge of adapting to new customer expectations and technologies. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. In this quest for the silver bullet, companies have turned to technology. While these technologies have indeed revolutionized the field of CX, they are not the silver bullet. Understanding what makes a customer tick can prove to be a game-changer.

CX 279

CX Innovation Technology Technology 279

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. As veterans in this realm, Comm100 brings insights and solutions that can steer the gaming world towards success. At the core of these dynamics is the need for robust player engagement and support.

Gaming 45

Gaming Omnichannel Entertainment AI 45

ECXO

MARCH 5, 2024

Digital transformation isn’t just about integrating digital technology into all areas of a business. The Define and Ideate stages then help businesses to clarify customer problems and generate innovative solutions. Innovation and Creativity: The iterative nature of Design Thinking encourages experimentation and ideation.

Innovation 294

Innovation Gaming Customer Satisfaction Start-ups 294

Customer Think

SEPTEMBER 7, 2023

In the fast-paced world of business, innovation is the name of the game. Traditionally, innovation was considered the domain of IT experts and technical teams. Organizations are constantly seeking new ideas and solutions to stay competitive, drive growth, and adapt to ever-evolving challenges.

Innovation 59

Innovation Gaming Technology Technology 59

Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Technology 243

Technology Technology Social Media Start-ups 243

ECXO

AUGUST 21, 2024

Successful organizations strike a balance between technology and human interaction to ensure a holistic and enriching customer journey. They are willing to learn from mistakes, embrace new technologies, and innovate to improve the customer experience continually. Reward innovation and experimentation. 2.

CX 156

CX Social Media Predictive Analytics Touchpoint 156

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. Additionally, AI can predict future trends by analysing historical data and projecting potential shifts in consumer preferences, enabling companies to innovate proactively.

AI 156

AI Customer Experience Legal Manufacturing 156

ECXO

SEPTEMBER 30, 2024

The waitstaff pushes for speed and innovation, while the chefs advocate for careful preparation and consistency. On the other hand, internal teams like product development may focus on innovation, feature quality, and adherence to timelines. o Cultural Differences and Blame Game Organizational culture can further entrench divisions.

Sales 156

Sales Customer Experience Innovation Customer Feedback 156

Neosperience

JANUARY 4, 2022

In a context where the world of sport is constantly growing, but at the same time in need of change, the emergence of innovative technologies , the diffusion of new tools and their use have become factors of enormous importance for the growth and evolution of the sector.

Sports 52

Sports Technology Technology Artificial Intelligence 52

Aquire

JUNE 1, 2021

The digital landscape is evolving at a breakneck pace, pushing the boundaries of what innovative customer service means — and, with that, what customers expect from your business. It’s also why innovation is more achievable — and more essential — than ever before. What is innovative customer service? Personalized experiences.

Innovation 52

Innovation Customer Service Omnichannel Finance 52

ECXO

MAY 29, 2024

Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences. Increased Innovation: The collaborative energy of having all necessary stakeholders in one room can spark creativity and innovation.

CX 156

CX Innovation E-commerce Real Estate 156

Zendesk

OCTOBER 5, 2022

In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones. That level of personalization requires more powerful technology. They are in protection mode.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

DMG Consulting

MARCH 1, 2019

Innovation Is What Makes Us Great. We have the ability to innovate even if it’s only to fail and start over again and again. And I do appreciate that there is much innovation that comes from other countries as well.) The world of customer service is one of the major beneficiaries of all of this innovation. By Donna Fluss.

Innovation 59

Innovation Artificial Intelligence Machine Learning Social Media 59

ProProfs

MARCH 12, 2020

Recent research has revealed that driving a culture of innovation in your organization goes hand in hand with a well-strategized learning and development (L&D) program. Investing in learning and development programs is one way to maintain your competitive advantage and innovativeness over the long term. Read on to discover how! .

Innovation 52

Innovation Gaming Business Operations Technology 52

Fonolo

MAY 29, 2019

That being said, as new technology emerges, customer service teams have the opportunity to use it and in turn become more efficient. Some brands are already way ahead of the game. Let’s take a look at a few companies who are great examples of how to effectively use new technology to improve customer support.

Technology 78

Technology Technology Customer Service Social Media 78

Sprinklr

OCTOBER 15, 2021

This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience. The post Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards appeared first on Sprinklr.

Innovation 52

Innovation E-commerce Customer Experience CXM 52

Customer Think

JUNE 28, 2021

The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined. The reason is — as the social life is disrupted by the COVID-19 crisis, people do not have as much access to entertainment as they used to, which gave rise to the […].

Entertainment 59

Entertainment Gaming Innovation Technology 59

Execs In The Know

MARCH 31, 2024

She began by emphasizing the dynamic nature of customer expectations, which are continually shaped by technology and societal shifts. She argued that staying ahead in the CX game requires meeting and exceeding these evolving expectations. Sedlak pointed out that this process is crucial for continuous improvement and innovation.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Steven Van Belleghem

SEPTEMBER 30, 2020

During our conversation, Peter told me that he had become really intrigued by those traditional companies that always seemed to be able to reinvent themselves at the right moment: “that is where innovation plays out in the most extreme form”. The second element of the top part of the Hourglass is the TRY segment.

Innovation 96

Innovation Non-Profits Start-ups Retail 96

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations. This leads to stronger relationships and greater customer loyalty.

CX 325

CX Customer Experience Social Media Sentiment Analysis 325

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Avaya Engage, June 18-21 Orlando, Florida Avaya Engage is contact center professionals looking to discover what’s next in customer experience technologies. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Steven Van Belleghem

OCTOBER 17, 2022

They launched this center because they want it to have significant impact at the edges: First of all, the studio is meant to familiarize their employees with the new VR, AR, MR and gaming technologies that form the basis of the metaverse. Their customers are learning how serious they are about innovative tech.

Sports 123

Sports B2C Social Media Gaming 123

Execs In The Know

JULY 31, 2024

Industries and markets have steadily become more competitive, challenging Customer Experience (CX) leaders who are constantly seeking innovative solutions to enhance customer satisfaction without hurting their bottom line. AI’s label as a business trend has long been removed—it is now a transformative force in CX management.

Customer Experience Management 52

Customer Experience Management AI Predictive Analytics Customer Experience 52

DMG Consulting

JANUARY 4, 2019

Smarter Bots Mean Greater Innovation, Productivity, and Value. unemployment rate reflects the great value of robotic process automation (RPA) in driving productivity improvements and innovation, which increases the need for workers. In the past two to three years, RPA technology has leapfrogged DA and desktop process automation (DPA).

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

ECXO

JULY 8, 2024

That’s why innovative companies are always on the lookout for new ways to enhance CX and stay ahead of the curve. This is a game-changer, folks – are you ready to join the CX revolution? Neuroscience and Technology Finally, it’s worth noting the role of technology in enhancing customer experiences.

Customer Experience 185

Customer Experience Start-ups CX Gaming 185

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 140

Customer Service Gaming Start-ups CX 140

Execs In The Know

SEPTEMBER 17, 2024

As businesses strive to meet the increasing demands of modern consumers, innovative technologies are emerging as game-changers. Technology Let’s take a closer look at how each pillar works to make your customer-centric AI experience successful and derisks implementing GenAI. How powerful?

Retail 52

Retail AI CX Gaming 52

Execs In The Know

APRIL 26, 2023

Through this process, business leaders can identify the obstacles that are preventing their businesses from growing and thriving and develop innovative solutions to overcome them. So, if you’re a business leader who wants to stay ahead of the game, it’s time to start embracing the transformative power of change.

CX 98

CX Innovation Artificial Intelligence Gaming 98

Intercom, Inc.

DECEMBER 31, 2019

He suggested that “we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.”. Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

SurveySensum

SEPTEMBER 2, 2024

Technologies make it possible not to do it manually, optimize resources, and grow ROI. In-Game Advertising In-game placements are becoming a source of growth in the native programmatic advertising segment and provide various formats. In-game advertising is an important and growing trend.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Steven Van Belleghem

FEBRUARY 7, 2022

The metaverse has been around for quite a while now, especially in gaming. Names you will probably have heard are those of (game) metaverses Roblox, Fortnite, Minecraft, Animal Crossing and VR Chat. Or how could you even disrupt it, with clever innovation approaches? How can it reinforce your brand? 4. Virtual Venues.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117