Uniphore

JULY 30, 2021

Without machine learning, low code tools will be limited in their ability to help you transform your customer experience. If agility is the name of the game, are you able to make changes on the fly, test and launch your changes into your production environment without significant delays? Measure the Impact on KPIs in Real-time.

Innovation 246

Innovation CX Contact Center Artificial Intelligence 246

ECXO

APRIL 29, 2024

They’ve employed AI, machine learning, and data analytics to gain deeper insights into customer behavior and deliver personalized experiences. Understanding what makes a customer tick can prove to be a game-changer. In this quest for the silver bullet, companies have turned to technology.

CX 285

CX Innovation Machine Learning Technology 285

Uniphore

DECEMBER 6, 2021

Before joining Uniphore, Balaji was at Lyft where he led engineering teams on Marketplace, rider and driver experiences, core services, mapping and machine learning. When not thinking about game-changing technology to transform industries, he enjoys spending time outdoors either gardening, hiking or biking.

Machine Learning 26

Machine Learning Engineering Gaming Start-ups 26

CX Accelerator

APRIL 1, 2020

I’m not going to focus on the ways people game overall performance metrics as that would be a separate piece in itself. When it comes to enhancing experience we’re playing with behavior, and not just customer behavior. When we start to chase metrics, there can be a temptation to influence those metrics by any means possible.

CX 228

CX Machine Learning Government Gaming 228

Intercom, Inc.

FEBRUARY 24, 2021

What’s more, conversation topics also uses powerful machine-learning analysis of your customer conversations to generate suggested topics for you to explore, ensuring you get a deep understanding of the various topics of concern to your customers. Intercom’s new conversation topics feature.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

ECXO

APRIL 10, 2024

These tools use natural language processing and machine learning algorithms to identify and categorize emotions expressed in customer feedback, social media posts, and other textual data sources. This leads to stronger relationships and greater customer loyalty.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

CX Accelerator

APRIL 1, 2020

I’m not going to focus on the ways people game overall performance metrics as that would be a separate piece in itself. When it comes to enhancing experience we’re playing with behavior, and not just customer behavior. When we start to chase metrics, there can be a temptation to influence those metrics by any means possible.

CX 182

CX Machine Learning Government Gaming 182

ECXO

JULY 8, 2024

This is a game-changer, folks – are you ready to join the CX revolution? For example, AI and Machine Learning can be used to analyze customer behavior and predict their needs, freeing up human employees to focus on building deeper, more meaningful customer relationships. Continuous learning: Keep learning new things.

Customer Experience 194

Customer Experience Start-ups CX Gaming 194

Uniphore

SEPTEMBER 9, 2021

For example, AI and machine learning project AlphaFold is transforming understanding of how the human body produces protein, which will drive the creation of new drugs to fight diseases. It helps machines interpret spoken and written communication and determine the intent behind human interaction. Reinforcement Learning.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Intercom, Inc.

FEBRUARY 27, 2020

With such a game-changing product to share, we also wanted to bring you the backstory from the folks who have been in the trenches, bringing Resolution Bot to life. Fergal Reid: I lead the Machine Learning team at Intercom. For more info on what Resolution Bot can do for you, check out our launch page. Fergal: Absolutely.

Machine Learning 23

Machine Learning Start-ups ML Engineering 23

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Machine Learning (ML) Integration: Stay ahead of the curve.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

CSAT.AI

OCTOBER 19, 2022

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. In customer service, NLP has been used alongside machine learning (and a multitude of other AI focused processes) to automate aspects of voice and text based service. The Power of NLP.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

SurveySensum

MARCH 5, 2025

It goes beyond just converting speech to text – it adds context, detects sentiment, and derives meaning using AI and machine learning. Call center text analytics is a game-changer for businesses looking to improve customer service and operational efficiency. Key Applications of Call Center Text Analytics Data? Wrapping Up!

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Intercom, Inc.

FEBRUARY 13, 2020

And if you think about AWS, if you think about the rise of cloud data warehousing, that is a big technology change and a big game changer for a lot of companies. Instead of being automated out of his job, he’s now leveraging machine learning to help him do his job better and increasing his value to the company.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Intercom, Inc.

MAY 21, 2020

I studied econometrics in college, so I was very much into the numbers game, and I’ve been doing that for about three and a half years now. We needed people to go into our databases and start writing SQL queries to pump out more information so we could really up our game as an operation. A couple of years ago, I ran this big analysis.

Start-ups 221

Start-ups Gaming Machine Learning Technology 221

CommBox

JULY 1, 2021

With more than 60% of customers preferring to solve fundamental issues through a self-service website or app*, the newly announced WhatsApp Bot-Squad is a massive game-changer for mid-to-large-sized companies and organizations.

Omnichannel 98

Omnichannel Machine Learning Social Media AI 98

DMG Consulting

NOVEMBER 13, 2018

Specific capabilities include learning, reasoning, problem-solving and self-correction. Machine learning is a method of data analysis that uses statistical algorithms to detect patterns and predict future outcomes without explicit programming.

Artificial Intelligence 69

Artificial Intelligence Contact Center Machine Learning Gaming 69

Fonolo

DECEMBER 12, 2018

To stay at the top of your game in the year ahead, it’s essential to understand larger CX trends and how they are shaping our world and our industry. This trend is underpinned by vast improvements in natural-language processing, machine learning, and intent-matching capabilities.

CX 116

CX Artificial Intelligence Contact Center Machine Learning 116

DMG Consulting

AUGUST 17, 2017

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Bots and the more advanced intelligent virtual agents (IVAs), enabled by AI and machine learning, are rightfully attracting a great deal of attention. Speech analytics. Gamification.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Invest in AI-Powered Technologies Artificial intelligence (AI) and machine learning technologies continue to revolutionize customer support.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Intercom, Inc.

MAY 12, 2021

To make it easier, we’ve added Conversation Topics to our reporting suite – a machine-learning powered engine for analyzing your customer conversations. For SMARTY , the Mobile Virtual Network Operator (MVNO) powered by Three UK, Conversation Topics has been a game changer in their team efficiently scaling their support.

Gaming 118

Gaming Machine Learning Start-ups Engineering 118

Lumoa

FEBRUARY 6, 2018

It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Also, new tech solutions such as AI and machine learning have been getting a lot of attention. How to overcome those challenges? Recognise your business is about the customer and not you.

CX 121

CX Customer Experience Education Machine Learning 121

Intercom, Inc.

DECEMBER 8, 2020

This is where automation can be a game-changer for your team and broader business. Chatbots like Resolution Bot leverage machine learning to provide answers for your most repetitive queries before a customer has even hit the enter key – so they aren’t left stranded by simple fixes, like password resets.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

UJET

AUGUST 6, 2019

Mobile games continue to be the highest download category, followed by entertainment, social media, and communication apps. . Mobile gaming is designed for a casual audience play during commutes, waiting in line, or before bed. Casual mobile gaming apps connect users enticing them to beat high scores and then share their victories.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Social Media Entertainment 78

Fonolo

JANUARY 10, 2023

There is plenty to learn about artificial intelligence and its cousin, machine learning (ML). Machine learning is a branch of AI that involves training computers to discover patterns in data sets. Equipping your IVR system with AI is a game changer. For starters, let’s debunk the myths and get to the facts.

Artificial Intelligence 91

Artificial Intelligence Contact Center Machine Learning ML 91

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. Customers are looking for faster results without sacrificing quality of service.

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

Ameyo Callversations

NOVEMBER 16, 2021

AI-based technologies and automation are recognized as the biggest game-changers in today’s digital world and century. Businesses, whether small or large are currently moving to machine learning and artificial intelligence to transform customer interactions, relationships, revenues, and services.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Intercom

MAY 31, 2023

Fine-tuning can save time and resources by using general models instead of training new ones from scratch, and it can also reduce the risk of overfitting, where the model has learned the features of a small-ish training set extremely well, but it’s unable to generalize to other data.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Fonolo

JUNE 14, 2018

2018 is game time. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. In the CX game, similar principles apply. And: It’s time for you to win.

CX 90

CX Gaming Artificial Intelligence Social Media 90

Taylor Reach Group

JULY 17, 2019

Robocalls are nothing new (they’ve been around since the late 70s) but their explosive growth has come at a time when companies are pushing towards digital conversations led by virtual assistants, utilizing machine learning and natural language solutions that mimic the experience of speaking with a live agent.

Contact Center 90

Contact Center Machine Learning Gaming Start-ups 90

ECXO

AUGUST 21, 2024

3. Implement AI and Machine Learning: Use AI technologies to provide real-time personalization, such as personalized recommendations and dynamic content. Innovate Continuously Innovation is the key to staying ahead in the CX game. 2.

CX 156

CX Social Media Touchpoint Predictive Analytics 156

Intercom, Inc.

OCTOBER 14, 2019

In today’s selling environment, authenticity is the most important virtue salespeople can demonstrate – even if it means showing your hand earlier than you would in a poker game. The old world: one-way flow of information from seller to buyer.

Sales 162

Sales Start-ups Education Machine Learning 162

Beyond Philosophy

JULY 24, 2019

Facebook is working to advance the field of machine intelligence (AI). As the machines learn how to do things, is the AI learning a system that puts the user and privacy first, or how to be more underhanded and less transparent? To which, I would respond, “Oh, yes, I read those in their entirety before I marked ‘agree.’

Non-Profits 139

Non-Profits Government Machine Learning Customer-Centric Organization 139

Hodusoft

OCTOBER 17, 2024

Machine Learning (ML) In the last few years, ML is proving to be a game changer for call centers and customer-facing organizations. The technology can analyze past interactions to identify patterns, predict customer needs, and optimize responses.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

DMG Consulting

JUNE 25, 2021

These real-time analytics solutions listen to what customers are saying and use this information to provide intelligent, machine learning-enabled guidance to agents so they know how to meet each caller’s needs.

Text Analytics 59

Text Analytics Machine Learning Contact Center Gaming 59

Intercom

OCTOBER 17, 2024

We tapped into learnings from our previous machine learning-based product, Resolution Bot , to inform what a generative AI Agent could look like. The efficiency and time savings are game-changers – 12 months from now, our team of 2 is going to be acting like a team of 20.”

AI 93

AI Outlook Machine Learning Start-ups 93

DMG Consulting

OCTOBER 16, 2018

The cloud, which is essentially a financing and delivery model, has been a game-changer for the WFM market. Rules-based decisioning, machine learning, adaptive capabilities and more are coming into play in what has always been a staid and slow-moving sector.

Contact Center 83

Contact Center Artificial Intelligence Machine Learning Innovation 83