Intercom

MAY 31, 2023

Fine-tuning can save time and resources by using general models instead of training new ones from scratch, and it can also reduce the risk of overfitting, where the model has learned the features of a small-ish training set extremely well, but it’s unable to generalize to other data.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Machine Learning (ML) Integration: Stay ahead of the curve.

Sentiment Analysis 147

Sentiment Analysis Text Analytics Machine Learning ML 147

ECXO

JULY 8, 2024

This is a game-changer, folks – are you ready to join the CX revolution? For example, AI and Machine Learning can be used to analyze customer behavior and predict their needs, freeing up human employees to focus on building deeper, more meaningful customer relationships. Continuous learning: Keep learning new things.

Customer Experience 188

Customer Experience Start-ups CX Gaming 188

Lumoa

DECEMBER 19, 2023

AI and machine learning are key in performing sentiment analysis using two primary approaches: Rule-based approaches use predefined linguistic rules and patterns to classify sentiment, making them useful for simple cases. Developers and UX professionals can also tap into its potential to enhance products and services.

Sentiment Analysis 78

Sentiment Analysis AI Machine Learning Social Media 78

CSAT.AI

OCTOBER 19, 2022

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. In customer service, NLP has been used alongside machine learning (and a multitude of other AI focused processes) to automate aspects of voice and text based service. The Power of NLP.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Invest in AI-Powered Technologies Artificial intelligence (AI) and machine learning technologies continue to revolutionize customer support.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Intercom

OCTOBER 17, 2024

We tapped into learnings from our previous machine learning-based product, Resolution Bot , to inform what a generative AI Agent could look like. The efficiency and time savings are game-changers – 12 months from now, our team of 2 is going to be acting like a team of 20.”

AI 75

AI Outlook Machine Learning Start-ups 75

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. GANs are like two players competing in a game. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

Fonolo

JANUARY 10, 2023

There is plenty to learn about artificial intelligence and its cousin, machine learning (ML). Machine learning is a branch of AI that involves training computers to discover patterns in data sets. Equipping your IVR system with AI is a game changer. For starters, let’s debunk the myths and get to the facts.

Artificial Intelligence 91

Artificial Intelligence Contact Center Machine Learning Data Entry 91

SurveySensum

SEPTEMBER 2, 2024

In-Game Advertising In-game placements are becoming a source of growth in the native programmatic advertising segment and provide various formats. In-game advertising is an important and growing trend. However, the industry lacks transparency and tools to evaluate the effectiveness of such placements.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

TeamSupport

JANUARY 18, 2024

Automation: Powered by AI and machine learning, TeamSupport automates tedious tasks, freeing up your agents to focus on what they do best - providing exceptional customer support. Boost Your Business with TeamSupport TeamSupport can be a game-changer for your business.

Real Estate 59

Real Estate Machine Learning Customer Satisfaction Gaming 59

Win the Customer

DECEMBER 12, 2023

Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments. By leveraging machine learning and natural language processing, generative AI systems can analyze vast amounts of data, predict customer behavior, and generate content tailored to individual preferences across multiple channels.

Omnichannel 69

Omnichannel AI Social Media Machine Learning 69

DMG Consulting

JUNE 25, 2021

These real-time analytics solutions listen to what customers are saying and use this information to provide intelligent, machine learning-enabled guidance to agents so they know how to meet each caller’s needs.

Text Analytics 59

Text Analytics Machine Learning Contact Center Gaming 59

DMG Consulting

NOVEMBER 13, 2018

Specific capabilities include learning, reasoning, problem-solving and self-correction. Machine learning is a method of data analysis that uses statistical algorithms to detect patterns and predict future outcomes without explicit programming.

Artificial Intelligence 69

Artificial Intelligence Contact Center Machine Learning Gaming 69

CX Accelerator

APRIL 1, 2020

I’m not going to focus on the ways people game overall performance metrics as that would be a separate piece in itself. When it comes to enhancing experience we’re playing with behavior, and not just customer behavior. When we start to chase metrics, there can be a temptation to influence those metrics by any means possible.

CX 228

CX Machine Learning Government Gaming 228

ECXO

APRIL 10, 2024

These tools use natural language processing and machine learning algorithms to identify and categorize emotions expressed in customer feedback, social media posts, and other textual data sources. This leads to stronger relationships and greater customer loyalty.

CX 329

CX Customer Experience Social Media Sentiment Analysis 329

CommBox

JULY 1, 2021

With more than 60% of customers preferring to solve fundamental issues through a self-service website or app*, the newly announced WhatsApp Bot-Squad is a massive game-changer for mid-to-large-sized companies and organizations.

Machine Learning 98

Machine Learning Omnichannel Social Media AI 98

SurveySensum

SEPTEMBER 11, 2024

We are so used to Netflix’s recommendations, the tailored playlist of Spotify, shopping recommendations of Amazon, etc, so much so that according to McKinsey 35% of Amazon and 75% of Netflix recommendations are provided by machine learning algorithms.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

ECXO

OCTOBER 23, 2024

Through natural language processing (NLP) and machine learning algorithms, AI can comprehend and respond to customer inquiries and concerns with remarkable accuracy and speed. It has emerged as a game-changer in customer support. Gone are the days of lengthy wait times or generic responses.

AI 201

AI Customer Service Sentiment Analysis Predictive Analytics 201

Ameyo Callversations

FEBRUARY 22, 2022

Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. Machine learning can help companies anticipate if a person is likely to click on an ad based on their online behavior and audience segmentation. Machine Learning. This is where artificial intelligence comes in.

AI 52

AI Artificial Intelligence Machine Learning CX 52

Intercom, Inc.

FEBRUARY 24, 2021

What’s more, conversation topics also uses powerful machine-learning analysis of your customer conversations to generate suggested topics for you to explore, ensuring you get a deep understanding of the various topics of concern to your customers. Intercom’s new conversation topics feature.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

TeamSupport

DECEMBER 18, 2023

In 2024 we're launching TeamSupport AI , a suite of tools powered by machine learning that will provide sentiment analysis, suggested solutions, and other game-changing features. Learn more: schedule a demo with us today. Looking for more ways to level with your customers?

Sentiment Analysis 59

Sentiment Analysis Machine Learning Gaming Start-ups 59

PeopleMetrics

JULY 20, 2020

Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. This activity alone with make your company 10x more customer-centric. Sean holds a Ph.D.

CX 163

CX CEM Close the Loop Business Administration 163

CX Accelerator

APRIL 1, 2020

I’m not going to focus on the ways people game overall performance metrics as that would be a separate piece in itself. When it comes to enhancing experience we’re playing with behavior, and not just customer behavior. When we start to chase metrics, there can be a temptation to influence those metrics by any means possible.

CX 182

CX Machine Learning Government Gaming 182

ECXO

AUGUST 21, 2024

3. Implement AI and Machine Learning: Use AI technologies to provide real-time personalization, such as personalized recommendations and dynamic content. Innovate Continuously Innovation is the key to staying ahead in the CX game. 2.

CX 156

CX Social Media Predictive Analytics Net Promoter Score 156

Comm100

FEBRUARY 6, 2024

From fitness apps that turn exercise into a game to work environments that use game-like rewards, this concept is everywhere and still spreading its wings. It’s also changing how we learn, especially in schools and colleges. Imagine if your school lessons felt a bit like playing a game. billion by 2032.

Education 40

Education Gaming Artificial Intelligence Machine Learning 40

Experience Investigators

AUGUST 1, 2023

Understanding the Power of AI in Customer Service AI-powered tools, such as machine learning, chatbots, and generative AI, have already significantly impacted customer service. Video game design companies are offering bonuses for their staff to learn how to use AI. It will probably come up in your next meeting anyway!)

AI 52

AI Customer Service Customer Experience Machine Learning 52

DMG Consulting

AUGUST 17, 2017

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Bots and the more advanced intelligent virtual agents (IVAs), enabled by AI and machine learning, are rightfully attracting a great deal of attention. Speech analytics. Gamification.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

Intercom, Inc.

DECEMBER 31, 2019

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Apple finally relented and joined the streaming game in 2015. Streaming disrupts the culture. . Television has similarly been consumed by the streaming revolution. The decade ahead.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

TeamSupport

MARCH 1, 2024

Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. TeamSupport solves this problem with the power of AI and machine learning. But what happens when you add innovative software solutions into the mix?

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning Gaming 40

TeamSupport

MARCH 1, 2024

Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. TeamSupport solves this problem with the power of AI and machine learning. But what happens when you add innovative software solutions into the mix?

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning Gaming 40

TeamSupport

MARCH 1, 2024

Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. TeamSupport solves this problem with the power of AI and machine learning. But what happens when you add innovative software solutions into the mix?

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning Gaming 40

DMG Consulting

MARCH 31, 2022

These solutions are game-changers because they allow customers to converse naturally instead of going through a series of nested questions and options. & Solving the Problem. Artificial intelligence (AI)-enabled omnichannel intelligent virtual agents (IVAs) are the future of self-service.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

UJET

AUGUST 6, 2019

Mobile games continue to be the highest download category, followed by entertainment, social media, and communication apps. . Mobile gaming is designed for a casual audience play during commutes, waiting in line, or before bed. Casual mobile gaming apps connect users enticing them to beat high scores and then share their victories.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Social Media Entertainment 78

Lightico

JULY 16, 2023

Leveraging machine learning algorithms can enhance predictive capabilities, enabling lenders to assess creditworthiness efficiently and expedite loan approvals. Enable eSignatures: Adopting electronic signature technology is a game-changer in auto loan originations.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

Ameyo Callversations

NOVEMBER 16, 2021

AI-based technologies and automation are recognized as the biggest game-changers in today’s digital world and century. Businesses, whether small or large are currently moving to machine learning and artificial intelligence to transform customer interactions, relationships, revenues, and services.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96