Uniphore

DECEMBER 6, 2021

Balaji Raghavan is Chief Technology Officer at Uniphore. Before joining Uniphore, Balaji was at Lyft where he led engineering teams on Marketplace, rider and driver experiences, core services, mapping and machine learning. He joined Lyft when they acquired the startup he co-founded FinitePaths in 2017.

Machine Learning 26

Machine Learning Engineering Gaming Start-ups 26

ECXO

APRIL 10, 2024

Emotional AI and Sentiment Analysis: Utilize advanced technologies such as emotional AI and sentiment analysis to automatically detect and analyze the emotional frequencies in customer data. Leverage data and technology to offer personalized recommendations, customized experiences, and tailored communication.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

ECXO

JULY 8, 2024

This is a game-changer, folks – are you ready to join the CX revolution? Neuroscience and Technology Finally, it’s worth noting the role of technology in enhancing customer experiences. This could involve puzzles, strategy games, or complex tasks at work. Continuous learning: Keep learning new things.

Customer Experience 194

Customer Experience Start-ups CX Gaming 194

Intercom, Inc.

FEBRUARY 13, 2020

As the SaaS industry enters a new decade, marketing technology continues to command a huge chunk of companies’ expenditures – more than a quarter of the total budget, according to Gartner. Typically, this includes tools that will improve internal collaboration, measure their impact, and reach customers in new ways.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Uniphore

SEPTEMBER 9, 2021

For example, AI and machine learning project AlphaFold is transforming understanding of how the human body produces protein, which will drive the creation of new drugs to fight diseases. It helps machines interpret spoken and written communication and determine the intent behind human interaction. Reinforcement Learning.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

CSAT.AI

OCTOBER 19, 2022

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. This is a powerful customer service technology in multiple ways. The world of AI technologies is deep and complex, so this is not an exhaustive look. The Power of NLP. Conclusion.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

ECXO

AUGUST 21, 2024

Successful organizations strike a balance between technology and human interaction to ensure a holistic and enriching customer journey. Learning and Evolving King Midas eventually sought a way to reverse his wish, showing a willingness to learn and change. Test different strategies, learn from the results, and iterate.

CX 156

CX Social Media Predictive Analytics Touchpoint 156

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. If so, you need to familiarize yourself with the latest tools and technology. Simply put, automation is the practice of using software or technology to address time-consuming or repetitive tasks in your call center operation. Is your business up to the challenge?

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

Hodusoft

OCTOBER 17, 2024

The call center sector is one such industry that can benefit from AI-powered technology. Superior call center technology, which leverages AI and omnichannel communication, enables companies to route incoming calls to the right agents and departments as well as to give faster and superior service to customers. It happens by design.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Fonolo

DECEMBER 12, 2018

To stay at the top of your game in the year ahead, it’s essential to understand larger CX trends and how they are shaping our world and our industry. In this instance, AI will not replace sales people but support them in their daily activities: The technology could ask questions like, “Is today a good day to call company x?”,

CX 116

CX Artificial Intelligence Contact Center Machine Learning 116

Intercom, Inc.

DECEMBER 8, 2020

This is where automation can be a game-changer for your team and broader business. Chatbots like Resolution Bot leverage machine learning to provide answers for your most repetitive queries before a customer has even hit the enter key – so they aren’t left stranded by simple fixes, like password resets.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

Intercom, Inc.

FEBRUARY 27, 2020

With such a game-changing product to share, we also wanted to bring you the backstory from the folks who have been in the trenches, bringing Resolution Bot to life. We also talked through everything from the rise of deep learning to the future of automated support to the reasons why automation is a little like washing clothes.

Machine Learning 23

Machine Learning Start-ups ML Engineering 23

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience.

CX 121

CX Customer Experience Education Machine Learning 121

CommBox

JULY 1, 2021

With more than 60% of customers preferring to solve fundamental issues through a self-service website or app*, the newly announced WhatsApp Bot-Squad is a massive game-changer for mid-to-large-sized companies and organizations.

Omnichannel 98

Omnichannel Machine Learning Social Media AI 98

Fonolo

JANUARY 10, 2023

It’s a hot topic, and many call center managers want to know what this rapidly evolving technology will mean for their organizations. For some, there’s nothing to see but opportunity, and they want to discover everything they can about AI technology for their contact center. . There are so many questions — and some concerns, too.

Artificial Intelligence 91

Artificial Intelligence Contact Center Machine Learning ML 91

Intercom, Inc.

MAY 21, 2020

I studied econometrics in college, so I was very much into the numbers game, and I’ve been doing that for about three and a half years now. We needed people to go into our databases and start writing SQL queries to pump out more information so we could really up our game as an operation.

Start-ups 221

Start-ups Gaming Machine Learning Technology 221

Fonolo

JUNE 14, 2018

2018 is game time. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. In the CX game, similar principles apply. And: It’s time for you to win.

CX 90

CX Gaming Artificial Intelligence Social Media 90

UJET

AUGUST 6, 2019

Voice and IVR improved through the implementation of more modern technology like Wi-Fi calling through smartphones and offering more options through a single device. Mobile games continue to be the highest download category, followed by entertainment, social media, and communication apps. . billion app downloads.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Social Media Entertainment 78

Taylor Reach Group

JULY 17, 2019

Robocalls are nothing new (they’ve been around since the late 70s) but their explosive growth has come at a time when companies are pushing towards digital conversations led by virtual assistants, utilizing machine learning and natural language solutions that mimic the experience of speaking with a live agent.

Contact Center 90

Contact Center Machine Learning Gaming Start-ups 90

DMG Consulting

OCTOBER 16, 2018

The cloud, which is essentially a financing and delivery model, has been a game-changer for the WFM market. It’s been years since the WFM market has seen new vendors emerge with competitive products, but DMG expects this to happen, as the barriers to market entry are being reduced by some of the newer technology and the cloud.

Contact Center 83

Contact Center Artificial Intelligence Machine Learning Innovation 83

Neosperience

FEBRUARY 27, 2023

For this series of reasons, in a scenario that is still delicate and complicated by the coexistence of various factors of instability, territorial valorization has to deal with digitization and must adopt new technologies, individually integrated and customized.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Customer Experience Matrix

MARCH 23, 2016

MarTech is unique in its focus on the process of marketing technology management, with sessions covering organizational, staffing, and training issues even more than the technology itself. It’s also unusual in attracting people from both B2B with B2C companies, two groups that rarely mix.

Technology 59

Technology Technology Artificial Intelligence Predictive Analytics 59

DMG Consulting

OCTOBER 4, 2018

The addition of natural language understanding and natural language processing (NLU/NLP) technology is speeding up and automating the data acquisition process. AI and machine learning technology are becoming integral components of KM solutions, helping companies improve data integrity, find data gaps and create new content.

AI 72

AI Artificial Intelligence Machine Learning Contact Center 72

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Make your tool a playground and explain the rules of the game.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

DMG Consulting

MAY 16, 2019

Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance. In the past two to three years, RPA technology has leapfrogged DA and desktop process automation (DPA). IN THE BEGINNING, THERE WAS DESKTOP ANALYTICS.

Contact Center 76

Contact Center Machine Learning Artificial Intelligence Technology 76

Experience Investigators

FEBRUARY 20, 2024

Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) Navigating the Challenges and Opportunities of AI in VoC Programs Now with Generative AI and advanced technologies, there are more opportunities to get to know our customers faster, more personally, and ensure they feel heard.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Steven Van Belleghem

DECEMBER 16, 2019

In the coming years, the most impactful and paradigm shifting technological invention of the last 30 years – the internet – will disappear. ” Even DARPA has been funding programs that leverage machine learning and other AI technologies to adapt BCI tech for future military purposes for two decades.

Technology 52

Technology Technology Artificial Intelligence Customer Experience 52

Intercom

OCTOBER 17, 2024

Fin’s answers use generative AI technology to create the answer based on a range of support content using the Retrieval-Augmented Generation (RAG) framework. We tapped into learnings from our previous machine learning-based product, Resolution Bot , to inform what a generative AI Agent could look like.

AI 93

AI Outlook Machine Learning Start-ups 93

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. Most important call center features for 2022. Call centers can maintain accuracy in all conversations with the help of recording technology.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

Intercom, Inc.

MARCH 22, 2022

Here are three ways Intercom is going to change the game for every team in your business. It delivers a next-generation product approach to technology and user experience. 3 ways the Engagement OS changes everything. Convert more customers.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

DMG Consulting

MARCH 1, 2019

Innovation comes from so many sources and in so many disciplines—technology, biotechnology, medicine, virtualization, globalization, and so much more. There is so much to look forward to in so many areas of technology. Imagine a world where blockchain technology eliminates security concerns.

Innovation 59

Innovation Artificial Intelligence Machine Learning Social Media 59

Lumoa

DECEMBER 19, 2023

AI and machine learning are key in performing sentiment analysis using two primary approaches: Rule-based approaches use predefined linguistic rules and patterns to classify sentiment, making them useful for simple cases. Developers and UX professionals can also tap into its potential to enhance products and services.

Sentiment Analysis 78

Sentiment Analysis AI Machine Learning Social Media 78

1 to 1

APRIL 10, 2025

Business would do well to step up their game and expand how they source and mine data, according to two experts sharing fraud mitigation insights and strategies on the LinkedIn Live webinar, Securing trust: Tackling digital payment fraud while elevating CX , hosted by TTEC and moderated by 1to1 Media’s Elizabeth Glagowski.

Machine Learning 26

Machine Learning ML Healthcare AI 26

Intercom

MARCH 14, 2023

Today, we’re delighted to introduce Fin , our new chatbot powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology. Here are some of the key takeaways: Our new AI chatbot can converse naturally using the latest GPT technology. What follows is a lightly edited transcript of the episode.

AI 99

AI Machine Learning Technology Technology 99