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The Future of Contact Centers is Enriching Human Interactions. Are You Prepared?

Beyond Philosophy

Goodmanson explains the future of contact centers and why now is an excellent time to be in the contact center game. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Key Ideas to Improve your Customer Experience. Follow Colin on LinkedIn and Twitter.

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Do Your Customers Trust You? Here Are Four Secrets to Discover What They Really Think

Beyond Philosophy

22:02 Ryan explains how trust experiments and games can also indicate how customers feel about you, including an example from the British TV hit show, “Golden Balls.” The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Tell us about it here.

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3 ways to use social selling to boost your financial services strategy

Sprinklr

The enterprise that does not innovate ages and declines, and in a period of rapid change such as the present, the decline will be fast” – Peter Drucker, renowned management consultant, educator, and author. Closing the sale with social selling doesn’t always have to be a zero-sum game.

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Meet your first wave speakers for Customer Success Summit 2018

Totango

In her current role at SAP, Krista leads a global team of digital engagement professionals focused on delivering a game changing and scalable digital post-sale experience for SAP cloud customers. Manager, Partner & Customer Experience. Dante is the Manager of Partner & Customer Experience at Google Cloud. Dante Otero.

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Embrace this amazing way Customers evaluate you to gain success

Beyond Philosophy

For example, the difference in graphics between the video game Football for the Atari 2600 and Madden’s NFL 10 was astounding. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Diminishing sensitivity can be seen across many different industries.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle.

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Stumped for New Ideas? This is What is Stopping You

Beyond Philosophy

They were once the leaders in their field, the only game in town in some cases, but now they are gone. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Do you remember Blockbuster, Circuit City, or Kodak? I ask because these brands are not around anymore.