Gainsight

NOVEMBER 16, 2022

Intelliflo’s technology truly changed the game in the FinTech industry. Insider won the Dream Team Award, which recognizes how members of an organization brought together teams like Customer Success, Sales, Product, and Marketing to create deeper customer relationships. Dream Team Award Goes to … Insider .

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

DMG Consulting

MARCH 31, 2022

As self-service solutions can deflect a large percentage of inquiries and interactions from live service and sales resources, they provide an ideal method for improving the CX while reducing operating costs. & Solving the Problem.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

CommBox

NOVEMBER 22, 2022

Although over 60% of consumers look for self-service first, mainly for simple tasks, it’s a whole different ball game in complex issues such as getting medical assistance in real-time or having their bank account frozen. . Customers still need and want the ability to connect with a human. . In fact, 60% of Gen Zers in the U.S.

CX 98

CX E-commerce Net Promoter Score NPS 98

SugarCRM

JUNE 25, 2024

Changing buyer behavior, inconsistent economic conditions and an ever-increasing amount of customer-related data is making it harder to drive profitable effective sales. Earlier this month , we acquired sales-i , a leading revenue intelligence solution that helps drive this sales innovation.

Sales 26

Sales CRM AI ML 26

SurveySensum

DECEMBER 4, 2024

Though the employees should be informed about the importance of NPS, never try to game the NPS. Personalization: Personalization in banks is more than customized marketing and sales approaches. AI-Powered Analytics: Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Comm100

DECEMBER 16, 2019

This slide share summarizes their key findings on how late adopters can transform their customer experience by adding live chat to their CX mix and how those who’ve been using live chat for years can up their game with the most modern capabilities they didn’t know they were missing, but soon won’t be able to live without.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. Read more on how AI/ML betters customer experience in this read from HBR.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. Read more on how AI/ML betters customer experience in this read from HBR.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. Businesses may use it to streamline and enhance customer support , sales, marketing, IT, development, HR, and training teams. GANs are like two players competing in a game. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

DMG Consulting

DECEMBER 10, 2019

Big-Data Solutions – This is a very over-used and old trend, but one that cannot go away, as data repositories are an essential component of all AI and machine learning (ML) initiatives. Digital-First Solutions – The inevitable has occurred: contact center voice seats have reached their peak and are starting to decline. Final Thoughts.

Contact Center 48

Contact Center Artificial Intelligence Machine Learning AI 48

MattsenKumar

JUNE 3, 2021

Hygiene products and packaged food were among the highest selling commodities, but with remote working growing popular, sales of home entertainment and home improvement products also gained pace. Refurbished stores can acquire products in dimension from such sales. Customer’s Reaction to COVID-19. Target Tier 2 Cities.

E-commerce 52

E-commerce Retail Non-Profits Government 52

SurveySensum

SEPTEMBER 23, 2024

It is important to think of customer experience tools as a reliable guide that will assist you in efficiently gathering customer feedback and easily adjusting your strategies for sales, marketing, and customer retention. With Freshdesk, scaling your support game is a piece of cake.

CX 52

CX Customer Experience Social Media CRM 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

SurveySensum

MAY 19, 2023

Though the employees should be informed about the importance of NPS, never try to game the NPS. Personalization: Personalization in banks is more than customized marketing and sales approaches. AI-Powered Analytics : Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” At HoduSoft, we have helped many e-commerce companies increase their sales volume. Challenges E-Commerce Companies Face How Contact Center Software Can Boost E-Commerce Sales?

E-commerce 52

E-commerce Contact Center Sales Retail 52

Intercom, Inc.

MARCH 29, 2022

We remember the companies that make things easy, whether it’s buying furniture from Living Spaces, building games with Unity, or using an Atlassian product that makes you more productive at work. Oh no, it’s a sales issue. It’s actually a sales issue. We had a pre-sales team. Oh no wait, file a ticket.

Start-ups 118

Start-ups Innovation Sales Legal 118