Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 78

Customer Experience ML Social Media CX 78

Hodusoft

APRIL 19, 2022

Technology is evolving every minute, every second. The global exposure provided through Channel Partner Conference & Event , Las Vegas led partners to connect with technology suppliers. The HodoSoft Leadership was overjoyed to be a part of this colossal networking event and meet 300+ technology channels and numerous partners.

ML 52

ML Innovation AI Technology 52

1 to 1

APRIL 10, 2025

Business would do well to step up their game and expand how they source and mine data, according to two experts sharing fraud mitigation insights and strategies on the LinkedIn Live webinar, Securing trust: Tackling digital payment fraud while elevating CX , hosted by TTEC and moderated by 1to1 Media’s Elizabeth Glagowski.

Machine Learning 26

Machine Learning ML Healthcare AI 26

Lightico

FEBRUARY 22, 2024

In an era where efficiency, accuracy, and speed are paramount, IDP emerges as a game-changer, revolutionizing insurance operations and redefining the landscape of document processing. The insurance industry is experiencing a transformative wave of innovation driven by Intelligent Document Processing (IDP). simplifying document management.

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Intercom

SEPTEMBER 5, 2023

From swiftly handling common queries to assisting human agents in tackling complex issues, generative AI chatbots have swooped in and changed the game of customer support in just a matter of months. Mervi Sepp Rei, Head Of ML and Data at Klaus That is, of course, if AI is properly implemented.

AI 52

AI ML Sentiment Analysis Scorecard 52

DMG Consulting

MARCH 31, 2022

DMG estimates that more than 90 percent of the self-service solutions in use today are outdated and need a complete overhaul of their technology, functionality, and user experience. Many of these voice-based self-service solutions were built more than 10 or 15 years ago, when the technology was limited. & Solving the Problem.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

SurveySensum

DECEMBER 4, 2024

Though the employees should be informed about the importance of NPS, never try to game the NPS. These technological advancements showcase USAA’s focus on reducing customer effort and addressing evolving needs. Regular Training for Employees: Train the bank employees on NPS customer service skills and other services offered by the bank.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Gainsight

NOVEMBER 16, 2022

Intelliflo’s technology truly changed the game in the FinTech industry. The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML). Dream Team Award Goes to … Insider .

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

SugarCRM

APRIL 14, 2022

Then, with this insight, using AI and machine learning (ML) to match that buyer to your company’s ideal customer profile to create a personalized experience—with assets and messages to nurture the right buyer at the right time and in their channel of choice.” as SugarCRM’s Chief Technology Officer Rich Green draws attention.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Comm100

DECEMBER 16, 2019

To feed the hungry appetite of interest in this topic and separate fact from fiction, this webinar examines what the different kinds of AI and bot technologies are available and how to practically get started. Slide Share: Customer Contact Week Digital’s Disruptive Technology Review of Live Chat. Calculator: Live Chat ROI Calculator.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

Intercom, Inc.

FEBRUARY 27, 2020

With such a game-changing product to share, we also wanted to bring you the backstory from the folks who have been in the trenches, bringing Resolution Bot to life. The technology for Resolution Bot has been waiting in the wings, but the user experience has been risky. I think I was our first dedicated ML hire. Short on time?

Machine Learning 23

Machine Learning Start-ups ML Engineering 23

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. This blog shows how technology can render services to improve the customer experience with a solution-driven approach.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. This blog shows how technology can render services to improve the customer experience with a solution-driven approach.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. Generative AI uses machine learning (ML) algorithms to analyze large data sets. GANs are like two players competing in a game. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

DMG Consulting

DECEMBER 10, 2019

Robotic Process Automation (RPA) – We define RPA as software that leverages AI, machine learning, workflow and other technologies to automate the processing of repetitive tasks, initiate actions, and communicate with other systems or employees. Final Thoughts.

Contact Center 48

Contact Center Artificial Intelligence Machine Learning AI 48

Hodusoft

JUNE 12, 2024

Altering Digital Landscape As e-commerce firms are heavily dependent on the digital ecosystem, the rapidly changing digital landscape and emergence of Artificial Intelligence (AI) and Machine Learning (ML) can pose a challenge for many. Ready to elevate your e-commerce game? How Contact Center Software Can Boost E-Commerce Sales?

E-commerce 52

E-commerce Contact Center Sales Retail 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. It also integrates with other HR technologies, such as applicant tracking systems, to create a more cohesive recruitment process.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. It also integrates with other HR technologies, such as applicant tracking systems, to create a more cohesive recruitment process.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Intercom, Inc.

MARCH 29, 2022

We remember the companies that make things easy, whether it’s buying furniture from Living Spaces, building games with Unity, or using an Atlassian product that makes you more productive at work. Back when we were starting up, we didn’t have to build solutions for the previous eras of technology. It is for the 2020s.

Start-ups 118

Start-ups Innovation Sales Legal 118

SugarCRM

JUNE 25, 2024

Integrating AI and ML plays a critical role in this new dynamic. and transactions oriented around Marketing, Sales and Service combined with the Structured Hard data found in ERP which is unlocked and turned into insightful relevant Revenue Intelligence by Sales-I is game changing.

Sales 26

Sales CRM AI ML 26

MattsenKumar

JUNE 3, 2021

It focuses on analytics to identify products sought but aren’t available, and then supporting local retailers can prove to be a game-changer. The E-commerce landscape is evolving; new technologies like AR, ML, and AI enable new players with customer acquisition. A B2B E-commerce Opportunity with Local Herbs.

E-commerce 52

E-commerce Retail Non-Profits Government 52

Comm100

FEBRUARY 17, 2025

I could start this article with a history of how technology has impacted sports betting. Betting trends, player statistics, outcome probabilities, and game retention are just some of the data points that most operators look at. Using Machine Learning (ML) for Enhanced Pattern Recognition Imagine a rookie athlete watching game tapes.

Sports 52

Sports AI Machine Learning Gaming 52

Comm100

APRIL 9, 2025

AI agents combine multiple technologies to create a more sophisticated and adaptive system for providing responses. They go beyond basic natural language processing (NLP) and use: Machine learning (ML): AI agents continuously learn from interactions, improving over time without needing manual updates.

AI 52

AI ML E-commerce Machine Learning 52