Hodusoft

NOVEMBER 27, 2024

Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction. Net Promoter Score (NPS) This measures customer satisfaction and loyalty by asking how likely customers are to recommend your product or service to others.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

CSAT.AI

APRIL 5, 2023

G-K Gamification: Use of gaming style methods to encourage or guide certain customer or agent behaviors. Net Promoter Score (NPS®): This metric measures the likelihood of a customer to recommend a product or service to others on a scale of 0-10. Bain & Company, Inc.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Retently

SEPTEMBER 6, 2018

One of the biggest advantages of Net Promoter Score © is its versatility. For example, your company might send a Net Promoter Score survey immediately after a client places an order. Measure and Improve Your Net Promoter Score. free trial. Transactional NPS surveys you should be sending.

NPS 67

NPS Net Promoter Score Actionable Insights Sentiment Analysis 67

SurveySensum

OCTOBER 28, 2024

Mastering your NPS KPI is like executing a winning game strategy in football. With SurveySensum as your playmaker, you can navigate customer sentiment and drive loyalty effectively. Our Feature-Rich Survey Software Provides Real-Time Insights to Improve NPS, CES, and CSAT Scores!

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

APRIL 11, 2025

SurveySensum’s AI-powered text and sentiment analysis software automatically tags and subtags feedback into relevant categories based on relevant keywords and themes. Numbers dont tell the whole story – customer sentiment does. SurveySensum changes the game through AI-powered automation.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Qualtrics

SEPTEMBER 26, 2019

Quantitative feedback like net promoter scores can provide a general pulse of your brand performance, but qualitative feedback in the form of text can provide insight into how people actually “feel” about your brand. Sentiment analysis. What is sentiment analysis? Sentiment analysis can help.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

SurveySensum

MARCH 10, 2023

To prevent such negative outcomes, using tools such as Net Promoter Score (NPS) can help you actively gather and analyze customer feedback to improve customer retention and understand their experiences. To effectively retain your existing customers, measuring NPS can be a game-changer.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Customer Sentiment Analysis Tools Gone are the days when you had to manually comb through customer feedback or comments to determine their sentiment.

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

SurveySensum

JUNE 19, 2023

Trust me, these tips are game-changers. So you need to stay proactive by implementing regular check-ins, sending post-purchase surveys, and using sentiment analysis tools to understand how your customers feel and spot areas where you can make things even better.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

Gainsight

JUNE 10, 2021

Combined with our AI-powered Topic Explorer and sentiment analysis, you can automatically capture notes from customer calls and easily understand the sentiment around key topics that are important to your business (i.e. But, retention isn’t the end game for Customer Success. By using Gainsight and Gong.io

Net Promoter Score 52

Net Promoter Score NPS Sentiment Analysis Customer Journey Map 52

eglobalis

AUGUST 19, 2024

While the Net Promoter Score (NPS) has long been heralded as the go-to metric for gauging customer loyalty, sentiment, and ”satisfaction”, it’s clear that NPS alone isn’t sufficient—a topic we’ve explored before. This focus on scores can distort priorities and behaviors within an organization.

NPS 445

NPS Net Promoter Score VOC Actionable Insights 445

SurveySensum

SEPTEMBER 25, 2024

Here’s why they’re at the top of their game: 1. With it, you can launch surveys based on templates that have been customized for your needs, and can make sure that every team member only sees the data that they need to know about, while its AI-powered text and sentiment analysis turns feedback into valuable insights.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SurveySensum

SEPTEMBER 23, 2024

Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results. Text and Sentiment Analysis: Turn those customer comments into gold. With Freshdesk, scaling your support game is a piece of cake.

CX 52

CX Customer Experience Social Media Text Analytics 52

ProProfs

APRIL 5, 2022

Sentiment analysis powered by IBM Watson . AI-powered sentiment analysis. Using this tool, you can create beautiful and engaging email and web surveys, Net Promoter Score surveys, in-app surveys, web forms, popup surveys, and sidebar forms. . Add scoring & branching to survey questions.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

APRIL 18, 2025

SurveyMonkey Businesses of all sizes Categorize open-ended feedback by sentiment Start quickly with 400+ templates Collect feedback globally, analyzed in your language Integrates with 200+ data and API integrations Starts at $25 per month 4.4 And the best thing is, you get free CX consultation and hands-on implementation support.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52