eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? This can misrepresent the broader customer base. Perhaps most importantly, traditional surveys are not timely.

AI 334

AI CX Sentiment Analysis Predictive Analytics 334

ClientSuccess

MAY 25, 2023

Net Promoter Score (NPS) Analyzer The NPS Analyzer feature generates an intelligent analysis of Net Promoter Score (NPS) campaigns. This AI-driven intelligent summary enables businesses to make informed decisions and take immediate action to drive positive outcomes.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

SurveySensum

APRIL 11, 2025

AI-enabled key driver analysis software helps you: Centralize Data From Multiple Surveys: Platforms like SurveySensum let you automatically collect customer feedback data from numerous sources into a single, unified dashboard, thus eliminating the need for manual data entries.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Driving change from Voice of Customer feedback is a game changer in customer experience management.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

SurveySensum

SEPTEMBER 11, 2024

AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights. In active participation, customers actively contribute to the design, marketing, production, and usage of products of their own free will.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. While the cause of the high turnover rate is debatable, managers can help keep agents motivated via interactive, game-like principles in different contexts. Storyline: Gamification. 3. Gamification.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

InteractionMetrics

NOVEMBER 11, 2024

How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. Both times in that Net Promoter score zero with. Well, I mean, originally.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52