Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78

SurveySensum

APRIL 11, 2025

Your NPS or CSAT scores give you a snapshot of your customer sentiment, but is that enough? With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. Numbers dont tell the whole story – customer sentiment does.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Retently

JANUARY 13, 2025

While metrics like CSAT or NPS focus on the big picture such as overall happiness or loyalty CES zooms in on the little moments that can make or break a customers experience. When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Retently

SEPTEMBER 6, 2018

Measured every quarter or just after a major transaction, NPS© shall give your business the ability to capture valuable feedback at any moment in the customer lifecycle. The ‘What’ and ‘When’ of Relationship NPS. Relationship NPS use general, nonspecific language that doesn’t mention any specific purchase or event.

NPS 67

NPS Net Promoter Score Actionable Insights Sentiment Analysis 67

SurveySensum

MARCH 26, 2025

In this case, traditional data analysis methods struggle to process this vast amount of text, which is where text mining becomes a game-changer. Businesses use it for fraud detection, legal analysis, and cybersecurity to uncover critical insights that aren’t immediately visible. spam vs. non-spam emails).

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Hodusoft

NOVEMBER 27, 2024

Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction. Net Promoter Score (NPS) This measures customer satisfaction and loyalty by asking how likely customers are to recommend your product or service to others.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

MARCH 10, 2023

To prevent such negative outcomes, using tools such as Net Promoter Score (NPS) can help you actively gather and analyze customer feedback to improve customer retention and understand their experiences. But how does NPS help retain your customers? To effectively retain your existing customers, measuring NPS can be a game-changer.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

CSAT.AI

APRIL 5, 2023

G-K Gamification: Use of gaming style methods to encourage or guide certain customer or agent behaviors. Net Promoter Score (NPS®): This metric measures the likelihood of a customer to recommend a product or service to others on a scale of 0-10. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc.,

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

OCTOBER 11, 2023

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree feedback, onboarding surveys, NPS in B2B , or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Convosense.ai (Support) is an AI-powered conversation analytics platform that integrates with Zendesk to provide robust analytics, sentiment analysis, and actionable insights. NPS and Survey (Support) helps you to take the most out of your interaction with customers.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SurveySensum

JANUARY 20, 2021

We were already doing text and sentiment analysis for open-ended feedback. And while the right business metric can help you gain invaluable insights, track your progress, and meet your goals quickly, the wrong metric can skew your progress into a guessing game! And I thought why not! It will help you.

VOC 52

VOC Sentiment Analysis Social Media B2C 52

SurveySensum

SEPTEMBER 14, 2023

With a versatile array of survey options, including NPS , CES, CSAT, product feedback, onboarding, and more. It analyzes all the gathered feedback with text and sentiment analyses and gives you top trends and sentiments in just a few seconds. With its versatile surveys and real-time insights, it elevates your feedback game.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Retently

JULY 3, 2024

This can be a game-changer for businesses. Specialized tools are highly customizable, allowing you to personalize everything from branding and question styles to specific survey types like NPS or CSAT, tailored to your organization’s needs. It’s like having a heart-to-heart with a friend where you can say anything without being judged.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others. Customer Review Source Launch Your First NPS, CSAT or CES Survey – Sign Up for Free!

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

FEBRUARY 18, 2022

Frequently Asked Questions (FAQ) about survey data analysis. Sharing it with the right people, at the right time, on the right channel is another game. There are various text and sentiment analysis tools out there that can help you with it. Let’s take an example of SurveySensum’s Text and Sentiment Analysis tool.

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52

eglobalis

AUGUST 19, 2024

Introduction We’re not here to drive the final nail into the coffin of NPS. While the Net Promoter Score (NPS) has long been heralded as the go-to metric for gauging customer loyalty, sentiment, and ”satisfaction”, it’s clear that NPS alone isn’t sufficient—a topic we’ve explored before.

NPS 463

NPS Net Promoter Score VOC Actionable Insights 463

Gainsight

JUNE 10, 2021

Combined with our AI-powered Topic Explorer and sentiment analysis, you can automatically capture notes from customer calls and easily understand the sentiment around key topics that are important to your business (i.e. But, retention isn’t the end game for Customer Success. By using Gainsight and Gong.io

Net Promoter Score 52

Net Promoter Score NPS Sentiment Analysis Customer Journey Map 52

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. It’s like having a magic wand to streamline your feedback process.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

SEPTEMBER 25, 2024

Here’s why they’re at the top of their game: 1. No wonder Amazon’s NPS stands at 73 and its score in the American Customer Satisfaction Index (ACSI) was 83 out of 100, showing a positive customer sentiment. In 2023, Apple’s NPS was 61, comfortably above the industry average of 58 in tech and software.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SurveySensum

MAY 2, 2024

These examples will showcase how closing the loop isn’t just good practice but a game-changer in the quest for customer loyalty and business success. So, calculate and analyze your NPS score and boost your customer loyalty with SurveySensum! Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

JUNE 19, 2023

Trust me, these tips are game-changers. So you need to stay proactive by implementing regular check-ins, sending post-purchase surveys, and using sentiment analysis tools to understand how your customers feel and spot areas where you can make things even better.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results.

CX 52

CX Customer Experience Social Media Text Analytics 52

ProProfs

APRIL 5, 2022

Sentiment analysis powered by IBM Watson . NPS surveys with in-depth tracking functionalities . NPS surveys with in-depth tracking functionalities . AI-powered sentiment analysis. One of the most popular and reputed email marketing software out there, Mailchimp has been in the game since 2001.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. That said, this type of analysis can feel overwhelming for beginners or those seeking a more simplified approach. . NPS : Medallia scores 9.7, Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Qualtrics For enterprise-level organizations looking to launch complex surveys and advanced analysis Listen and respond to the customers directly using the Listening Engine Can collect customer data from various sources Automatically sends recommended actions to the right teams Contact for detailed pricing 4.4

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 7, 2024

Along with basic survey necessities like customizable survey templates, white-labeling, etc, the tool also provides a wide range of advanced features like survey throttling, text analytics software, a real-time ticketing system (for closed loop ), a historical trend analysis, etc.

Text Analytics 52

Text Analytics Sentiment Analysis CX NPS 52

PeopleMetrics

APRIL 22, 2025

From NPS to VoC, AI has transformed how we look at and act on customer experience. Lesson #5 Revisited: Youve Got to Know and Use NPSEven in the Age of AI NPS remains a cornerstone of customer loyalty measurement. Writing this series has been one of the most energizing projects of my career. Check out the complete series below!

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AI VOC Text Analytics NPS 62