Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

Gaming 45

Gaming Omnichannel Entertainment Touchpoint 45

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Enter the era of AI-assisted communications, live chat, omnichannel support, voice bots, and much more. This in turn encourages greater, more regular engagement and spend.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

CommBox

JUNE 4, 2024

An Omnichannel communication strategy holds the key, offering a seamless, integrated customer experience across all touchpoints. Multichannel vs Omnichannel Communication Visibility, measurement, personalisation, and optimisation are the four main pillars for businesses looking to build a robust omnichannel strategy.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

ModSquad

JULY 25, 2019

Today, efficient companies also offer consumers the opportunity to get support through email, live chat, SMS, social media, apps, and within video games. In-App/In-Game: When experiencing issues with a mobile app, some users will merely delete the app if frustrated.

Omnichannel 61

Omnichannel Social Media Gaming Customer Retention 61

Fonolo

DECEMBER 8, 2020

“Contact centers must understand that the omnichannel experience is important and AI is a part of the equation. Businesses at the top of their game will use AI to anticipate a customer’s needs before they do. And let’s be clear: the solution isn’t fobbing customers off with clunky bots.

Contact Center 154

Contact Center AI Artificial Intelligence Omnichannel 154

Customers That Stick

AUGUST 11, 2015

To begin, Twitter has been used for customer service for so long now, that it seems odd for Twitter itself to proclaim a revolution this late in the game. That is why seemingly the entire professional world has been talking about the idea of omnichannel customer service for years now. Still, can it be THE channel for customer service?

Customer Service 138

Customer Service Omnichannel Social Media Gaming 138

Intercom, Inc.

FEBRUARY 13, 2020

In the omnichannel era we’re now living in, automation is the hook that helps crochet all the threads together. And if you think about AWS, if you think about the rise of cloud data warehousing, that is a big technology change and a big game changer for a lot of companies. It comes down to omnichannel management – something Tray.io

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Comm100

OCTOBER 31, 2023

While attracting new players is essential, encouraging them to stay engaged and spending is the real game-changer. Today’s players expect instantaneous solutions, especially when they’re in the middle of a high-stakes game. Omnichannel communication. Omnichannel communication. The solution?

Gambling 80

Gambling Social Media Gaming Omnichannel 80

Hodusoft

NOVEMBER 27, 2024

Optimizing CX with Omnichannel Contact Center in Your E-commerce Business Read More How Can Businesses Enhance Customer Loyalty? Tools like HoduCC’s omnichannel CX suite enable businesses to provide a seamless, integrated experience across multiple touchpoints—whether it’s via phone, chat, social media, or email.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Intercom, Inc.

MARCH 23, 2022

We shared news about not one, not two, but three game-changing products at New at Intercom. This year is really important for us to open up more omnichannel experiences and so we’re looking forward to partnering with the Intercom team to provide more ways for customers to communicate with us.”. “We’ve Here’s a sneak peek.

Sports 220

Sports Business Growth Omnichannel Gaming 220

MattsenKumar

JUNE 18, 2021

All organizations building omnichannel customer service expertise have recognized that different customers will use other channels to browse, engage and seek support. Omnichannel customer service is no more a privilege; it is a sheer necessity to delight and retain customers. Current State of Customer Service. Increasing return rate.

Omnichannel 52

Omnichannel E-commerce Customer Service Social Media 52

Zendesk

FEBRUARY 22, 2023

This is where omnichannel retail comes in. In this guide, learn more about omnichannel retailing, its benefits, upcoming trends, and how to craft an omnichannel strategy. What is omnichannel retailing? Chupi took advantage of omnichannel by integrating Zendesk into its operations.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. No doubt, omnichannel communication is a definite megatrend of the customer experience in the next years. Learn from the best.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Comm100

MARCH 21, 2023

In this article, we’ll look at six game-changing customer service improvement strategies that businesses can introduce to enhance their customer service and gain a competitive edge. To meet this demand, organizations are introducing omnichannel customer service that connects every key channel into one platform.

Customer Service 94

Customer Service Omnichannel Customer Satisfaction Social Media 94

CommBox

JULY 1, 2021

With more than 60% of customers preferring to solve fundamental issues through a self-service website or app*, the newly announced WhatsApp Bot-Squad is a massive game-changer for mid-to-large-sized companies and organizations. The company, founded in 2013, is revolutionizing customer communication with its AI-powered omnichannel solution.

Omnichannel 98

Omnichannel Machine Learning Social Media AI 98

Fonolo

MAY 4, 2021

Budget-conscious center managers are struggling to up their CX game while managing the cost of upgrading their operations. Many call center overseers are now realizing that they are technologically behind their more channel-savvy competitors. The result?

Contact Center 152

Contact Center Artificial Intelligence AI Omnichannel 152

Execs In The Know

MARCH 21, 2025

The Omnichannel Imperative: Consistency Across Touchpoints Customers dont see channels. Do your data and systems make those transitions feel natural or like a frustrating game of hot potato? Are you still working around old tools, or is it time to make the case for a long-overdue system upgrade? They see one brand.

CX 52

CX Artificial Intelligence AI Omnichannel 52

Intercom, Inc.

MARCH 22, 2022

Here are three ways Intercom is going to change the game for every team in your business. Omnichannel, in-context communications are the future. With a unified customer communications platform, you can more deeply understand your customers’ needs and deliver an omnichannel experience tailored to them. Convert more customers.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Qmatic

SEPTEMBER 13, 2023

Events in recent times have shown service providers the importance of not only embracing but also adapting and innovating digital solutions to optimize their services and stay ahead in the game. Providing digital services that are accessible, integrated, and smooth has become essential in today's world.

Customer Experience 89

Customer Experience Omnichannel Gaming Innovation 89

Qualtrics

JULY 29, 2021

Today is an exciting day— Qualtrics has agreed to acquire Clarabridge , the industry leader in omnichannel conversational analytics. Clarabridge’s sophisticated omnichannel conversational analytics will extend our platform’s ability to turn any type of experience data into actionable insights.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Zendesk

DECEMBER 8, 2022

We often associate the summer with the sporting action we’re able to enjoy, whether it’s the baseball games, NBA Finals, tennis action from Wimbledon, or the Women’s Euro 2022 football championships. Go omnichannel: Connect the online and the offline space. The future is omnichannel. Sick of hearing that ecommerce is the future?

Omnichannel 52

Omnichannel Retail Sports Social Media 52

Intercom, Inc.

APRIL 6, 2022

In-the-moment feedback is a game changer. This year is a really important year for us, as well, to open up more omnichannel experiences. We’re growing incredibly rapidly and we need a tool to really be nimble and agile and grow with us,” says Brian. Check out our full conversation with Brian here.

Customer Experience 230

Customer Experience Customer Satisfaction Customer Expectations Omnichannel 230

SurveySensum

MARCH 5, 2025

Call center text analytics is more than just a tool for analyzing conversations – its a game-changer for improving customer experience, enhancing agent performance, and making data-driven decisions. By analyzing omnichannel feedback , you can: Identify common issues customers face across different touchpoints. Wrapping Up!

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests. Bottom line: Your customers get resolutions faster, regardless of the path they took to get there.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Comm100

JANUARY 13, 2022

Instead, consumer expectation has pulled and pushed brands to raise their customer service game in order to match the experience they receive from other industries. Digital omnichannel. When combined with an omnichannel platform, a knowledge base allows organizations to improve agent efficiency and speed.

Omnichannel 94

Omnichannel Customer Experience Social Media CX 94

Futurelab

MARCH 20, 2022

And what it causes customers to do is to play the “ discount game ” or the “I’m a dissatisfied customer game” in order to get a better deal. Sign up for our newsletter for updates, insights, and other great content that you can use to up your CX game. Not appreciated, not special, and certainly not valued.

Gaming 130

Gaming Omnichannel Start-ups Customer Experience 130

Futurelab

MAY 2, 2022

And what it causes customers to do is to play the “ discount game ” or the “I’m a dissatisfied customer game” in order to get a better deal. Sign up for our newsletter for updates, insights, and other great content that you can use to up your CX game. Not appreciated, not special, and certainly not valued.

Gaming 130

Gaming Omnichannel Start-ups Customer Experience 130

Fonolo

MAY 10, 2018

Make no mistake: Quality assurance is the name of PlayVox’s software game. Of particular note is the breaking down of our favourite buzzword: omnichannel. Not only is omnichannel customer support something to be desired; it’s in demand. The takeaway? Missed Fonolo’s 2017 Top Blogger List? No problem: You can find it here.

Customer Experience 113

Customer Experience Contact Center Innovation Omnichannel 113

Zendesk

DECEMBER 7, 2020

That’s on par with the global sports industry, the entire German construction market, and is roughly three times the value of the video game industry. Here are some of the challenges we discovered: Lack of omnichannel support. Here’s an eye-opening fact: the beauty-products industry is worth more than $500 billion a year.

Customer Experience 98

Customer Experience Omnichannel Sports Construction 98

Fonolo

DECEMBER 1, 2022

For starters, today’s contact centers require flexible software that supports omnichannel integrations. We’ll help you piece together the puzzle as we unpack the options: identifying game-changing features, discussing procurement, and shining a light on industry trendsetters who are breaking new ground. . billion in 2022 to US $93.7

Contact Center 87

Contact Center Omnichannel Artificial Intelligence Sentiment Analysis 87

Hodusoft

SEPTEMBER 16, 2018

Omnichannel Service is a centralized, customer-centric approach to managing seamless synergies across various touchpoints. As a contact center head, your success depends upon however well you satisfy your customers’ omnichannel desires and drive consistent, measurable productivity over time. However, agents don’t try this deliberately.

Contact Center 40

Contact Center Omnichannel Social Media Touchpoint 40

Comm100

DECEMBER 1, 2022

Although plenty of organizations are seeing a return on their investment and profit from CX, some continue to struggle to bring in the wide range of rewards from this game plan. By adopting digital engagement channels, ideally connected within an omnichannel platform, this changes everything.

Education 92

Education Omnichannel Gaming CX 92

ModSquad

JULY 25, 2019

Today, efficient companies also offer consumers the opportunity to get support through email, live chat, SMS, social media, apps, and within video games. In-App/In-Game: When experiencing issues with a mobile app, some users will merely delete the app if frustrated.

Omnichannel 40

Omnichannel Social Media Gaming Customer Retention 40

Execs In The Know

MARCH 31, 2024

She argued that staying ahead in the CX game requires meeting and exceeding these evolving expectations. Moreover, she discussed the importance of technology in enhancing CX, from AI-driven personalization to seamless omnichannel experiences.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Aquire

NOVEMBER 8, 2021

So, credit unions do need to step up their digital game. Cobrowse has entered the game. Credit unions are going omnichannel. If you want to harness all the other credit union technology trends, you need to bring everything together in an omnichannel approach. The reason? 5 credit union technology trends. Train employees.

Technology 98

Technology Technology Omnichannel Gaming 98

Fonolo

MARCH 6, 2020

If you want to stay ahead of the game and not have to come up with individual responses for generic questions, create templated responses to frequently asked questions. Making your contact center omnichannel ready. Make customer interaction as human as possible. Remember the goal is a connection. Don’t Auto-Respond. Plus so much more.

Social Media 122

Social Media Customer Service Contact Center Start-ups 122

Comm100

FEBRUARY 6, 2023

One of the best ways to ensure you stay in business and keep your CX game sharp is to follow trends. Omnichannel experiences This refers to providing clients with an integrated and streamlined experience across multiple channels. Omnichannel experiences are important to financial institutions for two reasons.

Customer Experience 98

Customer Experience Omnichannel Social Media Touchpoint 98