Intercom

OCTOBER 17, 2024

From a technical perspective, some examples of challenges we faced when working with email automation were: Email deliverability was out of our control – mail clients (such as Gmail and Outlook) can block addresses and throttle usage. Gmail and Outlook), resulting in a long list of design requirements.

AI 93

AI Outlook Machine Learning Start-ups 93

Zendesk

APRIL 3, 2023

This short-sighted outlook only undermines the true goal: creating long-term profitability. Offer omnichannel customer support Shoppers want to shop on their own terms. Measure how customers use all of your shopping channels, and tailor your omnichannel retail strategy to meet their needs.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones. What Is Digital Customer Success?

B2B 59

B2B Outlook Customer Retention Omnichannel 59

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth. simplifying the incorporation of feedback into existing workflows.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SugarCRM

OCTOBER 27, 2022

Zac’s Perspective: “First, Tech is changing the game, but it is customers who are changing the rules of engagement. Sugar Connect scoops up information from emails and calendar entries in both Google and Outlook without the user leaving their activity flow and uses that data to fill SugarCRM with zero effort.

E-commerce 26

E-commerce B2B CRM CX 26

Zendesk

MARCH 21, 2022

The word opportunity can have a positive or negative connotation, depending on your outlook. It’s kind of like a board game. As you move your game pieces closer to the endpoint, they encounter different challenges or tasks. In the world of sales, nothing’s a done deal unless there’s a signature on the dotted line.

Sales 98

Sales Data Entry CRM Outlook 98

SurveySensum

JANUARY 26, 2022

So, to put forth your A-game you must keep track of the ever-evolving customer experience trends to come up with the best CX strategies to get into your customers’ good books and grow your business. This has been pretty much the core reason for companies to drift more towards adopting an omnichannel experience for customers.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59