Retently

JANUARY 13, 2025

Look for tools that provide intuitive dashboards to simplify data analysis, allowing you to track trends and filter responses by customer segments. Some tools even incorporate text and sentiment analysis, which goes beyond the numbers to reveal customer emotions and recurring themes in feedback.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

CSAT.AI

APRIL 5, 2023

Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). G-K Gamification: Use of gaming style methods to encourage or guide certain customer or agent behaviors. Churn Rate : The percentage of customers who stop doing business with a company over a period of time.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

CSAT.AI

APRIL 24, 2019

Quick Take for marvelous customer experience: Higher – Better quality service – Omnichannel – Upgrading Further – Above and beyond service – Prevention – Gamification – Personalization Faster – Faster service – Quicker resolution. There are standards of service. That is your mission.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

Hodusoft

DECEMBER 21, 2023

Omnichannel Support Today’s customers expect to communicate with the customer support team via different channels such as, phone calls, emails, live chats, social media channels, etc. Innovative features such as sentiment analysis and speech recognition are instrumental in elevating customer engagement, resulting in higher satisfaction rates.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

CommBox

JULY 18, 2024

Enter AI-The Game-Changer Inspired by the possibilities, Jane explores AI further and its potential to transform customer service. Enhancing Emotional Connections with Sentiment Analysis Jane’s team utilises sentiment analysis to provide attentive and personalised responses to customers.

AI 52

AI Sentiment Analysis Customer Experience Artificial Intelligence 52

CSAT.AI

MAY 1, 2019

Much of the millennial generation, and most of Gen Z, grew up with omnichannel access to everything and everyone. What influencers can you take tips from to up your millennial marketing game? .” – “For Small Business Week: All About Millennial Consumers And Millennial-Friendly Customer Experiences” – Forbes.

Entertainment 52

Entertainment Social Media Sentiment Analysis Omnichannel 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data. Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 14, 2023

Omnichannel Survey Distribution: SurveySensum supports multiple distribution channels, automating survey delivery through various communication methods. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

JUNE 19, 2023

Trust me, these tips are game-changers. Implement omnichannel support which will help you to offer support to your customers across multiple channels like messages, emails, social media, etc. So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

SEPTEMBER 25, 2024

Here’s why they’re at the top of their game: 1. Offer a Smorgasbord of Support Channels and Make It Omnichannel Make sure your customers get assistance where they feel at ease, be it through the phone, email, live chat, online community, or social media platforms. The answer to this would be probably a lot.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SurveySensum

SEPTEMBER 23, 2024

Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results. Text and Sentiment Analysis: Turn those customer comments into gold. With Freshdesk, scaling your support game is a piece of cake.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

OCTOBER 11, 2024

Omnichannel Distribution : In this digital era, customers are no longer approaching a brand via one or two channels, they are adopting an omnichannel experience, so it only makes sense to gather feedback from them via every possible channel. This ensures that feedback is collected at the most relevant touchpoints.

Omnichannel 52

Omnichannel Touchpoint Sentiment Analysis Actionable Insights 52

SurveySensum

NOVEMBER 7, 2024

Along with basic survey necessities like customizable survey templates, white-labeling, etc, the tool also provides a wide range of advanced features like survey throttling, text analytics software, a real-time ticketing system (for closed loop ), a historical trend analysis, etc.

Text Analytics 52

Text Analytics Sentiment Analysis CX NPS 52

SurveySensum

NOVEMBER 25, 2024

Qualtrics For enterprise-level organizations looking to launch complex surveys and advanced analysis Listen and respond to the customers directly using the Listening Engine Can collect customer data from various sources Automatically sends recommended actions to the right teams Contact for detailed pricing 4.4

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

PeopleMetrics

APRIL 22, 2025

Lesson #19 Revisited: How AI is Reshaping Omnichannel Feedback Collection AI is making omnichannel feedback more seamless than ever, predicting customer needs and enabling effortless interactions across every platform. Still, the key to success is listening where your customers are.

AI 62

AI VOC Text Analytics NPS 62