Intercom, Inc.

FEBRUARY 13, 2020

In the omnichannel era we’re now living in, automation is the hook that helps crochet all the threads together. As the SaaS industry enters a new decade, marketing technology continues to command a huge chunk of companies’ expenditures – more than a quarter of the total budget, according to Gartner. specializes in.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Hodusoft

MARCH 15, 2024

Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! HoduSoft is coming-up with a webinar on “ How to Improve Your Business Revenue with Omnichannel CX Suite ”. HoduSoft’s Omnichannel CX Suite That Can Change Your Revenue Game Do you know?

Omnichannel 52

Omnichannel Gaming CX Touchpoint 52

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

Gaming 45

Gaming Omnichannel Entertainment Touchpoint 45

Win the Customer

DECEMBER 12, 2023

Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments. Understanding Omnichannel Challenges The complexity of modern customer experience lies in the multitude of platforms customers use to interact with brands. Are you ready to embark on this journey?

Omnichannel 69

Omnichannel AI Social Media Machine Learning 69

Fonolo

MAY 4, 2021

Many call center overseers are now realizing that they are technologically behind their more channel-savvy competitors. Budget-conscious center managers are struggling to up their CX game while managing the cost of upgrading their operations. The result? Improve your self-service options.

Contact Center 152

Contact Center Artificial Intelligence AI Omnichannel 152

Execs In The Know

MARCH 21, 2025

The Omnichannel Imperative: Consistency Across Touchpoints Customers dont see channels. And yet, 74 percent of CX leaders expect to invest in new technology this year to improve cross-channel consistency. Do your data and systems make those transitions feel natural or like a frustrating game of hot potato? They see one brand.

CX 52

CX Artificial Intelligence AI Omnichannel 52

ModSquad

JULY 25, 2019

As technology has become more advanced in recent years, companies dramatically changed the way they’re handling customer support. Today, efficient companies also offer consumers the opportunity to get support through email, live chat, SMS, social media, apps, and within video games.

Omnichannel 61

Omnichannel Social Media Gaming Customer Retention 61

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Enter the era of AI-assisted communications, live chat, omnichannel support, voice bots, and much more. This in turn encourages greater, more regular engagement and spend.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

Intercom, Inc.

MARCH 23, 2022

Businesses demand a next-generation product approach to technology and user experience. We shared news about not one, not two, but three game-changing products at New at Intercom. Keeping these beliefs in mind will help us to continue building a world-class, next-generation product that solves our customers’ problems.

Sports 220

Sports Business Growth Omnichannel Gaming 220

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests. Bottom line: Your customers get resolutions faster, regardless of the path they took to get there.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. We’re moving towards a personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

ECXO

AUGUST 21, 2024

Successful organizations strike a balance between technology and human interaction to ensure a holistic and enriching customer journey. They are willing to learn from mistakes, embrace new technologies, and innovate to improve the customer experience continually. This adaptability and commitment to growth are what set them apart.

CX 156

CX Social Media Touchpoint Predictive Analytics 156

Retently

NOVEMBER 13, 2024

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? VFRs create a consistent and efficient omnichannel shopping experience across both online and in-store environments. Let’s dive in!

CX 146

CX Retail Social Media Artificial Intelligence 146

CommBox

JULY 1, 2021

With more than 60% of customers preferring to solve fundamental issues through a self-service website or app*, the newly announced WhatsApp Bot-Squad is a massive game-changer for mid-to-large-sized companies and organizations. The company, founded in 2013, is revolutionizing customer communication with its AI-powered omnichannel solution.

Omnichannel 98

Omnichannel Machine Learning Social Media AI 98

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. If so, you need to familiarize yourself with the latest tools and technology. Simply put, automation is the practice of using software or technology to address time-consuming or repetitive tasks in your call center operation. Is your business up to the challenge?

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

Comm100

JANUARY 13, 2022

Instead, consumer expectation has pulled and pushed brands to raise their customer service game in order to match the experience they receive from other industries. Customer service technology has the ability to provide every customer with excellent CX, no matter the industry or team size. Digital omnichannel.

Omnichannel 94

Omnichannel Customer Experience Social Media CX 94

Execs In The Know

MARCH 31, 2024

She began by emphasizing the dynamic nature of customer expectations, which are continually shaped by technology and societal shifts. She argued that staying ahead in the CX game requires meeting and exceeding these evolving expectations. Her keynote was a clarion call to CX leaders to prioritize the VOC in their strategic planning.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Intercom, Inc.

MARCH 22, 2022

Here are three ways Intercom is going to change the game for every team in your business. Omnichannel, in-context communications are the future. With a unified customer communications platform, you can more deeply understand your customers’ needs and deliver an omnichannel experience tailored to them. Convert more customers.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Aquire

JULY 27, 2021

Cobrowsing technology has been a game-changer for companies. If you’re intrigued by this technology, check out our guide on the nuts and bolts of cobrowsing, its benefits, and how it’s different from screen sharing. Example of cobrowsing technology in action. The technical side of cobrowsing technology.

Technology 59

Technology Technology Customer Satisfaction Omnichannel 59

MattsenKumar

JUNE 18, 2021

All organizations building omnichannel customer service expertise have recognized that different customers will use other channels to browse, engage and seek support. Omnichannel customer service is no more a privilege; it is a sheer necessity to delight and retain customers. Current State of Customer Service. Increasing return rate.

Omnichannel 52

Omnichannel E-commerce Customer Service Social Media 52

Qualtrics

JULY 29, 2021

Today is an exciting day— Qualtrics has agreed to acquire Clarabridge , the industry leader in omnichannel conversational analytics. Clarabridge’s sophisticated omnichannel conversational analytics will extend our platform’s ability to turn any type of experience data into actionable insights.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Avaya Engage, June 18-21 Orlando, Florida Avaya Engage is contact center professionals looking to discover what’s next in customer experience technologies. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Logicalware

FEBRUARY 11, 2024

Recognising the need for a transformative solution, Sutton Council initiated a tender process, seeking an omnichannel platform that not only delivered voice services but also enabled engagement through various channels. The objective extended beyond voice communication; Sutton Council aimed to break down silos within existing systems.

Technology 59

Technology Technology CX Omnichannel 59

Zendesk

DECEMBER 8, 2022

We often associate the summer with the sporting action we’re able to enjoy, whether it’s the baseball games, NBA Finals, tennis action from Wimbledon, or the Women’s Euro 2022 football championships. Go omnichannel: Connect the online and the offline space. The future is omnichannel. Sick of hearing that ecommerce is the future?

Omnichannel 52

Omnichannel Retail Sports Social Media 52

Hodusoft

DECEMBER 30, 2021

Let’s understand the features of multi-tenant IP PBX software that you must have in 2022 to stay ahead of the game in this competitive market. Additionally, this omnichannel communications system will eliminate all obstacles to communication and enhance productivity. Auto-Provisioning. A Powerful Collaboration . Improved ROI.

Omnichannel 119

Omnichannel Technology Technology Gaming 119

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. Omnichannel Communication. Omnichannel communication aims to standardize customer service delivery by unifying customer communications.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

Fonolo

NOVEMBER 29, 2022

Role-playing games to give newbies a glimpse into customer interactions before they start on calls. IT training on information confidentiality and security as well as any relevant technology. Employ Call Center Technology. Your team is only as efficient as the technology you provide for them and the same goes for your customers.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Zendesk

DECEMBER 7, 2020

That’s on par with the global sports industry, the entire German construction market, and is roughly three times the value of the video game industry. Here are some of the challenges we discovered: Lack of omnichannel support. Here’s an eye-opening fact: the beauty-products industry is worth more than $500 billion a year.

Customer Experience 98

Customer Experience Omnichannel Sports Construction 98

Aquire

MAY 24, 2021

But with the right digital technology and protocols in place, your company’s response to these scenarios can actually help foster a great customer experience. Digital technology makes this possible. In particular, AI technology — often in the form of chatbots — has proved invaluable in improving automation and self-serve options.

Customer Service 105

Customer Service Social Media Net Promoter Score Transportation 105

Fonolo

MARCH 14, 2019

Conversions are the name of the game for most businesses, so it would make sense that importance is placed on the process leading up to a purchase. This is where call centers with well trained agents and call-back technology are incredibly important. Change the Channel: Prioritizing Omnichannel in Customer Experience.

Customer Service 111

Customer Service Social Media Retail Omnichannel 111

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience.

CX 121

CX Customer Experience Education Machine Learning 121

Hodusoft

SEPTEMBER 16, 2018

Omnichannel Service is a centralized, customer-centric approach to managing seamless synergies across various touchpoints. As a contact center head, your success depends upon however well you satisfy your customers’ omnichannel desires and drive consistent, measurable productivity over time. However, agents don’t try this deliberately.

Contact Center 40

Contact Center Omnichannel Social Media Touchpoint 40

Logicalware

AUGUST 5, 2021

Scams are omnichannel and multimodal. As ownership and control is established, the end game is triggered: directly transferring balances to different bank accounts or persuading customers to do so. This cycle of information gathering and checking is typically omnichannel and multimodal. About the author.

E-commerce 83

E-commerce Omnichannel Finance Engineering 83

Aquire

NOVEMBER 17, 2021

Although they lag behind in adopting digital channels and technology, most consumers still prefer them over big banks because of their superior customer service and ability to personalize experiences. Step up your in-store game. Technologies like cashierless checkout can be useful. Omnichannel is the future.

Retail 98

Retail Customer Experience B2C Omnichannel 98

Fonolo

MARCH 6, 2019

Follow along as they provide webinars, events, and resources that will up your contact center game this year. With a membership representing multiple verticals including finance, technology, healthcare, and BPOs, it provides resources for mapping out goals and operations for contact centers. CCNG does just that.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Fonolo

DECEMBER 1, 2022

For starters, today’s contact centers require flexible software that supports omnichannel integrations. We’ll help you piece together the puzzle as we unpack the options: identifying game-changing features, discussing procurement, and shining a light on industry trendsetters who are breaking new ground. . billion in 2022 to US $93.7

Contact Center 87

Contact Center Omnichannel Artificial Intelligence Sentiment Analysis 87

Fonolo

APRIL 3, 2019

… And w e’re back with another round of the latest and greatest in the customer experience game. The 2019 recipients have outdone themselves, going above and beyond to eliminate hold time and give precious minutes back to their customers with our cloud-based call-back technology. Control the Remote, Control the World.

Customer Experience 89

Customer Experience Legal Contact Center Omnichannel 89