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CX 2025: Navigating the Mega Trends

DMG Consulting

AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace. AI-enabled products are shaking up the CX world as they create endless possibilities for enhancing enterprise operations and improving how people interact.

CX 59
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Fostering Loyalty With Customer Services Professionals

CX Accelerator

With a fresh outlook on employee engagement, you can create a working environment worth sticking around for. We’ve been going through “The Effortless Experience” this year and it’s been a game changer for us. Do you ever feel like it’s impossible to keep great talent in a customer support environment? You’re not alone!

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How Sports Results Affect Our Decision Making

Beyond Philosophy

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. His conclusions were that emotions affected the market over fundamentals. The decline in markets following a loss is not limited to football (soccer), however.

Sports 130
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Totango named 3x TrustRadius “Best of” award winner in customer success

Totango

New partnerships with Jasper, Higher Logic , and ESG Success, new product features, and nine new integrations, including Pendo , Google and Outlook Calendar, and Gong, show our commitment to accelerating enterprise revenue growth. It’s proven to be a game changer, and we have watched as retention and growth rates have increased.”

Outlook 118
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Change the Game in 5 Minutes: Will Rahim Embraces a Five-Year Plan

Gainsight

Welcome to our Change the Game in 5 minutes Series. Will: Well, if the fate of the world depended on a drinking game, I’d probably be a good hope for humanity. Why did you need to change the customer success game? What’s the makeup and outlook at the account level? But let’s hope it never comes to that!

Gaming 52
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Fin over email: How we built a multichannel AI agent

Intercom

From a technical perspective, some examples of challenges we faced when working with email automation were: Email deliverability was out of our control – mail clients (such as Gmail and Outlook) can block addresses and throttle usage. Gmail and Outlook), resulting in a long list of design requirements.

AI 93
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Top 10 Reasons to Attend Pulse 2022

Gainsight

The Game Changer Awards. At Gainsight, we define GameChangers as customers who shift their thinking to transform their business outlook. Experts Gainsters and our partners will all be available to answer questions, give demos, and show you what’s possible for 2022 and beyond. . That is why we love the GameChanger Awards.