eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. This can misrepresent the broader customer base. These integrated approaches were not built overnight.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

Aquire

SEPTEMBER 18, 2021

Eliminate bad design early in the game. Practice social listening. Social media is where customers are usually the most honest and vocal. Reduce churn with predictive analytics. Hire people who have a customer experience mindset, even if they’re not in customer-facing roles. Research your competitors.

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78