ECXO

AUGUST 21, 2024

Successful organizations strike a balance between technology and human interaction to ensure a holistic and enriching customer journey. They are willing to learn from mistakes, embrace new technologies, and innovate to improve the customer experience continually. This adaptability and commitment to growth are what set them apart.

CX 156

CX Social Media Touchpoint Predictive Analytics 156

SurveySensum

SEPTEMBER 11, 2024

This lack of integrated technology systems leaves 49% of businesses unable to prioritize actions and 38% unable to take any action at all. Predictive Analytics Companies have access to a vast amount of data from multiple sources that enable them to predict customer behavior and outcomes more accurately based on their previous interactions.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Hodusoft

OCTOBER 17, 2024

The call center sector is one such industry that can benefit from AI-powered technology. Superior call center technology, which leverages AI and omnichannel communication, enables companies to route incoming calls to the right agents and departments as well as to give faster and superior service to customers. It happens by design.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Customer Experience Matrix

MARCH 23, 2016

MarTech is unique in its focus on the process of marketing technology management, with sessions covering organizational, staffing, and training issues even more than the technology itself. The spotlight has clearly moved from predictive analytics.

Technology 59

Technology Technology Artificial Intelligence Predictive Analytics 59

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Retently

NOVEMBER 27, 2024

Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. Understanding the latest market trends and consumer behavior isn’t just a “nice-to-have” – it’s a game-changer for ecommerce growth. Use buyer journey mapping to see where customers drop off.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

CSAT.AI

FEBRUARY 22, 2023

Tips on Implementing AI Tools for Customer Service With all of the talk about generative and conversational AI it can appear like all or nothing to be able to compete in the growing technological business landscape. But regardless of the hype, right now these forms of AI aren’t an out of the box fit for customer service.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

CommBox

DECEMBER 6, 2023

This article explores in detail the transformative impact of live chatbots on agent productivity and how they can serve as a cost-effective solution for any business wanting to take the full advantages of such innovative technology. Live chatbots stand out for their ability to address customer queries and provide instant support in real-time.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. These metrics are transformed into meaningful feedback that can help in decision-making by call centers using data analytics tools.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

Aquire

SEPTEMBER 18, 2021

Then try to find the answer to these questions: What technology, people or processes do we need? Steve Jobs was an advocate of “beginning with the customer experience and working backward to the technology”. Eliminate bad design early in the game. Apply AI technology. Make use of the right technology and tools.

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

Execs In The Know

JULY 31, 2024

AI is undoubtedly the star innovation of recent years, since the game-changing technology, especially with the introduction of generative AI, has reshaped the landscape of CX management. AI provides predictive analytics for proactive CX. Want to learn more about implementing GenAI in your CX operations?

Customer Experience Management 52

Customer Experience Management AI Customer Experience Predictive Analytics 52

Zendesk

AUGUST 2, 2021

Just like understanding benchmarks and working through practice tests will help you tackle an AP exam, using sales analytics and analytics tools will help you boost sales numbers. Without sales analytics, you’re missing out on key strategic insights and revenue for your business. What is sales analytics?

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

Customer Experience Matrix

MAY 7, 2015

It seems well within the capabilities of current technology to find people who indicate a specific need, based on their Web searches or social comments, and then to understand who those people are in terms of demographics, behaviors, and other attributes. Each execution category is served by advanced technology.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Make your tool a playground and explain the rules of the game.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

ClearAction

MAY 2, 2016

In sports skills , maturity matters because it puts your game at the top echelon of competition. Technology has the potential to make all of the above more efficient, and infrastructure is the integration of all of the above. Metrics = Profitability, predictive analytics, enterprise metrics alignment.

Sports 62

Sports Predictive Analytics Social Media Gaming 62

Gainsight

AUGUST 20, 2024

The Accelerating Adoption of AI in Customer Success AI’s journey from experimental technology to a practical tool has been rapid. Fast forward to the 2020s, AI is now an integral part of business, thanks to advancements like OpenAI’s ChatGPT, which have shifted AI from research labs to mainstream technology.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

DMG Consulting

APRIL 16, 2019

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SurveySensum

SEPTEMBER 2, 2024

The development of personalization based on artificial intelligence is taking place in two directions: predictive analytics and real-time automation. Technologies make it possible not to do it manually, optimize resources, and grow ROI. In-game advertising is an important and growing trend.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. This often result in inefficiencies, delays, and increased risk of errors and non-compliance.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

ClearAction

MAY 16, 2016

In sports skills , maturity matters because it puts your game at the top echelon of competition. Technology has the potential to make all of the above more efficient, and infrastructure is the integration of all of the above. Metrics = Profitability, predictive analytics, enterprise metrics alignment.

Customer Experience 54

Customer Experience Sports Predictive Analytics Social Media 54

Zendesk

OCTOBER 5, 2022

In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones. That level of personalization requires more powerful technology. They are in protection mode.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

DMG Consulting

SEPTEMBER 12, 2019

A digital transformation must be an enterprise-wide strategic initiative that addresses all aspects of a corporation: its strategy, technology, systems, operations, processes, policies, organization, people and culture. In other situations, the technology may be current but the script and voice user interface (VUI) is old and ineffective.

Contact Center 48

Contact Center Artificial Intelligence Predictive Analytics AI 48

Customer Experience Matrix

JUNE 18, 2017

Simply put, if the networks capture all direct customer interactions and don’t share their data with outsiders, the market for customer data platforms, journey orchestration engines, predictive analytics, content management systems, and other martech mainstays will vanish. Alternate Routes.

Artificial Intelligence 84

Artificial Intelligence Transportation Predictive Analytics Retail 84

DMG Consulting

MARCH 31, 2019

The fact that these customized contact center solutions can be built and customized quickly and easily, using standard development languages, is a game-changer. The leading CBCCI vendors recognize that AI is the future of contact center technology.

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

SurveySensum

MAY 7, 2024

Predictive Analytics: Incorporating predictive analytics into PMPs can help advertisers identify high-value inventory opportunities before they become available to the broader market. Platforms embracing emerging trends and technologies deliver enduring value to users over time.

Predictive Analytics 52

Predictive Analytics Innovation Gaming Start-ups 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. This technology not only enhances the platform’s usability but also enriches the quality of insights available.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. A great example is the use of predictive analytics to identify customers who may be at risk of churning or using smart summaries to help prep for an executive check-in or Executive Business Review (EBR).

B2B 59

B2B Outlook Customer Retention Omnichannel 59

Intercom, Inc.

APRIL 15, 2021

“I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. What I mean by that is that I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. Dee: Very good advice.

AI 118

AI Start-ups B2B Predictive Analytics 118

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Make your tool a playground and explain the rules of the game. Learn from the best. "

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. The future of surveys is here, powered by AI!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. As generative AI becomes more mainstream, businesses will find more and better ways to implement the technology. GANs are like two players competing in a game.

AI 52

AI Machine Learning Artificial Intelligence ML 52

SurveySensum

MAY 2, 2024

These examples will showcase how closing the loop isn’t just good practice but a game-changer in the quest for customer loyalty and business success. This is the future of closing the loop: technology-powered real-time responsiveness. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52