SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

CSAT.AI

OCTOBER 19, 2022

Sentiment Analysis. Sentiment analysis is parsing customer responses and actions to understand how they feel. Accurately assessing customer sentiment helps companies course correct providing customers better products and better service. New to CSAT.AI? Word definitions are one thing. Conclusion.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

SurveySensum

MARCH 5, 2025

Boosts Customer Retention : Identifies at-risk customers through sentiment analysis , allowing timely intervention. But analysis is just the first step – applying it to different aspects of your business is where the money is. Lets now understand how contact center text analytics software works. Wrapping Up!

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Lumoa

JANUARY 8, 2024

Sentiment Analysis: Picture this – Let’s say Apple launches its newest iPhone. Sentiment analysis steps in, swiftly categorizing these reviews as positive, negative, or neutral. Advanced Features: Does it have features like sentiment analysis, entity recognition, and machine learning integration?

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

DMG Consulting

NOVEMBER 6, 2024

Historical speech analytics, which has been commercially available for over 20 years, was a game-changer in its day, providing rudimentary insights into the reasons customers called an organization based on keywords, and later, key phrases. The answer is a resounding “no”!

Text Analytics 48

Text Analytics Sentiment Analysis Contact Center Gaming 48

Gainsight

MARCH 27, 2025

Adopting a product that provides real-time insights on customer health, like Staircase , is a game-changer for sentiment analysis. Learn more in our ebook, An Executive’s Guide to Preventing Churn Track Churn Reasons Implement AI-driven tools to predict churn and customer behavioral patterns.

Sentiment Analysis 52

Sentiment Analysis Customer Retention AI Gaming 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

CSAT.AI

FEBRUARY 22, 2023

Using AI support apps on Zendesk right now, that were created specifically for customer service, can provide great value and get you into the AI game. Sentiment Analysis Systems It’s important to know how your customers feel about their last interaction, about your product(s), and about your company. with customization options.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

SurveySensum

MARCH 26, 2025

In this case, traditional data analysis methods struggle to process this vast amount of text, which is where text mining becomes a game-changer. Businesses use it for fraud detection, legal analysis, and cybersecurity to uncover critical insights that aren’t immediately visible. spam vs. non-spam emails).

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

CSAT.AI

SEPTEMBER 20, 2018

A scoreboard in a game let’s the players know where they stand and let’s the coach know how to best work the team. Similarly, measurable metrics keep Customer Service Reps heads in their game and help their Managers plan for the win. What other factors affect the game? These include: Technical fouls: Internet going down.

Gaming 52

Gaming Sentiment Analysis Sports Customer Satisfaction 52

SurveySensum

FEBRUARY 13, 2025

With SurveySensum leverage advanced sentiment analysis and text analytics to instantly decode customer emotions and pinpoint the key drivers behind your NPS score! Identify themes with Text and Sentiment Analysis The first step to increasing the Net Promoter Score is to know the problems of your customers and take action on them.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

CSAT.AI

NOVEMBER 13, 2019

Business challenges are like levels in a game. You can’t create an effective customer service experience without talking QA (not to be confused with QQ in gaming, which is crying like a baby). It is necessary to have actionable data to continually make advancements and remain competitive in a constantly changing customer service game.

Gaming 52

Gaming Customer Service Artificial Intelligence Sentiment Analysis 52

SurveySensum

OCTOBER 28, 2024

Mastering your NPS KPI is like executing a winning game strategy in football. With SurveySensum as your playmaker, you can navigate customer sentiment and drive loyalty effectively. Our platform gives you the tools you need at each step of the NPS KPI process, from making surveys to getting clear insights.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

APRIL 11, 2025

SurveySensum’s AI-powered text and sentiment analysis software automatically tags and subtags feedback into relevant categories based on relevant keywords and themes. Numbers dont tell the whole story – customer sentiment does. SurveySensum changes the game through AI-powered automation.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

CSAT.AI

AUGUST 17, 2022

Turn a survey into a game. It could be an actual video game or quiz style game, or using questions that have a creative element. Another idea is to play the hot and cold game with a question: With cold being not so good and on fire being awesome, how would you rate our last event: ice cool lukewarm hot on fire .

Customer Service 105

Customer Service Sentiment Analysis Gaming Hospitality 105

Retently

JANUARY 13, 2025

Look for tools that provide intuitive dashboards to simplify data analysis, allowing you to track trends and filter responses by customer segments. Some tools even incorporate text and sentiment analysis, which goes beyond the numbers to reveal customer emotions and recurring themes in feedback.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Win the Customer

AUGUST 8, 2023

Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback. Through NLP, the bot can recognize both positive and negative sentiments in customer messages. This enables businesses to respond swiftly to emerging trends and issues.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Artificial Intelligence 52

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. Using features like sentiment analysis, these tools can make suggestions in real time to your agents so they can provide the best help possible to your callers. Customers are looking for faster results without sacrificing quality of service.

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

Hodusoft

NOVEMBER 27, 2024

Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction. Fortunately, there are many tools that can help businesses level up their CX game. Sophisticated call and contact center software helps in just that.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Qualtrics

SEPTEMBER 26, 2019

Sentiment analysis. Let’s look at the importance of sentiment analysis and how it can be used to improve customer experience through direct and indirect interactions with your brand. What is sentiment analysis? Sentiment analysis is part of the greater umbrella of text mining , also known as text analysis.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

CSAT.AI

JULY 10, 2019

Alienware , a high-end gaming company, has a customer base that evolved with them. No longer just for teenage ‘bros’, their gaming audience has grown up and so has the brand. Women make up half of their gaming audience and now their average customer is in their 30s. Most brands have a definable customer base.

Contact Center 69

Contact Center Sentiment Analysis Gaming B2C 69

Fonolo

DECEMBER 1, 2022

We’ll help you piece together the puzzle as we unpack the options: identifying game-changing features, discussing procurement, and shining a light on industry trendsetters who are breaking new ground. . AI-based customer sentiment analysis notices keywords like “late order” or “refund” to help direct calls. .

Contact Center 87

Contact Center Omnichannel Artificial Intelligence Sentiment Analysis 87

CSAT.AI

MARCH 15, 2023

As children and young adults this generation saw the fall of the Berlin Wall, the rise of the personal computer, the Challenger disaster, the Gulf War, cable TV, video games, 9/11, gay marriage, election of the first black President among other historic shifts.

Sentiment Analysis 100

Sentiment Analysis Gaming Technology Technology 100

SurveySensum

JULY 12, 2019

Any data is a fair game when it comes to improving customer retention but getting an insightful analysis of the sentiment of customers is the hurdle for most of the organizations. With text and sentiment analysis, that too real-time, this problem will be solved once and for all.

Customer Retention 68

Customer Retention Customer Experience Management Customer Experience Unstructured Data 68

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CSAT.AI

JANUARY 12, 2023

The game is always changing. The post 2023 Customer Service Trends: What the Data and the Pros Have to Say appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. The data and the pros have spoken. The key is to be prepared for the changes, not playing catch up.

Customer Service 86

Customer Service Sentiment Analysis Contact Center CX 86

Hodusoft

DECEMBER 26, 2024

Use AI-driven sentiment analysis to gauge customer emotions in real-time across channels. If youre ready to take your customer service to the next level, integrating an omnichannel solution like HoduCC contact center software could be the game changer your BPO needs for long-term success.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

TeamSupport

AUGUST 3, 2018

3) Utilizing sentiment analysis to know instantly which conversations need attention – Even the best customer success teams have days when ticket volumes are through the roof. Don’t let competitors swoop in and capitalize on these moments, instead utilize sentiment analysis technology to prioritize responses.

B2B 56

B2B Sentiment Analysis B2C Customer Retention 56

CSAT.AI

APRIL 5, 2023

G-K Gamification: Use of gaming style methods to encourage or guide certain customer or agent behaviors. The post Customer Service Dictionary: Important Definitions In The Contact Center appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

TeamSupport

DECEMBER 18, 2023

In 2024 we're launching TeamSupport AI , a suite of tools powered by machine learning that will provide sentiment analysis, suggested solutions, and other game-changing features. Looking for more ways to level with your customers? Learn more: schedule a demo with us today.

Sentiment Analysis 59

Sentiment Analysis Machine Learning Gaming Start-ups 59

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

CommBox

JULY 18, 2024

Enter AI-The Game-Changer Inspired by the possibilities, Jane explores AI further and its potential to transform customer service. Enhancing Emotional Connections with Sentiment Analysis Jane’s team utilises sentiment analysis to provide attentive and personalised responses to customers.

AI 52

AI Sentiment Analysis Customer Experience Artificial Intelligence 52

CSAT.AI

APRIL 24, 2019

Take some tips from this superhero’s motto and raise your customer service game. With over $3 trillion in buying power it is worth it to aim high to reach them in the customer service game. Shift customer to business interaction from hassle to play with apps, interactive websites, and games with prizes or points.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

Customer Experience Matrix

MAY 7, 2015

It performs the relatively common function of identifying trends but uses enough advanced technology, including natural language processing, topic discovery, and sentiment analysis, to impress me. Business and marketing strategies are often compared to chess, a game that AI systems can famously play better than humans.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101