Hodusoft

DECEMBER 26, 2024

Equipped with smartphones, they would rather prefer to send text messages, instant messages, emails, or engage through webchat or social media. Social Media A decade ago, customer service through social media was something BPOs could never fathom. phone, chat, social media).

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

CSAT.AI

AUGUST 17, 2022

For unhappy customers that means activity like those who purchase infrequently, abandon cart items, search for items your company doesn’t carry, have negative service interactions, or make negative social media references to your company. Turn a survey into a game. 5) Say Thank you.

Customer Service 105

Customer Service Sentiment Analysis Gaming Hospitality 105

Hodusoft

NOVEMBER 27, 2024

Tools like HoduCC’s omnichannel CX suite enable businesses to provide a seamless, integrated experience across multiple touchpoints—whether it’s via phone, chat, social media, or email. Fortunately, there are many tools that can help businesses level up their CX game.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Retently

JANUARY 13, 2025

Multi-Channel Support for Diverse Customer Touchpoints Customers interact with your business in many ways emails, live chat, mobile apps, social media, and more. Look for tools that provide intuitive dashboards to simplify data analysis, allowing you to track trends and filter responses by customer segments.

Sentiment Analysis 122

Sentiment Analysis Net Promoter Score NPS Touchpoint 122

Win the Customer

AUGUST 8, 2023

Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback. These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Artificial Intelligence 52

Fonolo

DECEMBER 1, 2022

We’ll help you piece together the puzzle as we unpack the options: identifying game-changing features, discussing procurement, and shining a light on industry trendsetters who are breaking new ground. . AI-based customer sentiment analysis notices keywords like “late order” or “refund” to help direct calls. .

Contact Center 87

Contact Center Omnichannel Artificial Intelligence Sentiment Analysis 87

CSAT.AI

APRIL 5, 2023

Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). G-K Gamification: Use of gaming style methods to encourage or guide certain customer or agent behaviors. Churn Rate : The percentage of customers who stop doing business with a company over a period of time.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Qualtrics

SEPTEMBER 26, 2019

Survey results, customer reviews, social media mentions, oh my. Sentiment analysis. Let’s look at the importance of sentiment analysis and how it can be used to improve customer experience through direct and indirect interactions with your brand. What is sentiment analysis?

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CSAT.AI

MARCH 15, 2023

As children and young adults this generation saw the fall of the Berlin Wall, the rise of the personal computer, the Challenger disaster, the Gulf War, cable TV, video games, 9/11, gay marriage, election of the first black President among other historic shifts.

Sentiment Analysis 100

Sentiment Analysis Gaming Technology Technology 100

InteractionMetrics

FEBRUARY 20, 2025

And when you have an actual score instead of a gamed score, you can make decisions based on facts. Encouraging them to leave online reviews or share their experiences on social media can amplify positive word-of-mouth and attract new customers. Leverage social media surveys. So, why settle for less?

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

Customer Experience Matrix

MAY 7, 2015

It performs the relatively common function of identifying trends but uses enough advanced technology, including natural language processing, topic discovery, and sentiment analysis, to impress me. Business and marketing strategies are often compared to chess, a game that AI systems can famously play better than humans.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Highlight your most valuable customers on your social media and website. Lumoa is a new way to manage every aspect of CX, from customer surveys to social media monitoring.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

JANUARY 20, 2021

We have so much feedback from the support calls, chatbot centers, social media channels, App Store reviews, which we are not asking directly but they are still giving it.’ . We were already doing text and sentiment analysis for open-ended feedback. And I thought why not! It will help you.

VOC 52

VOC Sentiment Analysis Social Media B2C 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions.

AI 52

AI Sentiment Analysis Close the Loop Actionable Insights 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. It allows you to collect feedback not only from your app but also from your website, email, social media, and more. Your next click could be a game-changer for your app!

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 10, 2023

This not only results in lost revenue, the negative reviews, and social media posts can damage your brand’s reputation, ultimately affecting your bottom line. To effectively retain your existing customers, measuring NPS can be a game-changer. So, how can you improve your customer retention rates?

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

CSAT.AI

MAY 1, 2019

Do you take customer inquiries by text and social media? Other sources millennials turn to are Youtube and social media. Are you maximizing your social reach in an entertaining and authentic way? What influencers can you take tips from to up your millennial marketing game?

Entertainment 52

Entertainment Social Media Sentiment Analysis Omnichannel 52

Lumoa

JUNE 14, 2023

Plus, with the proliferation of social media and online communities, it’s become ever more convenient for customers to share their experiences with a larger audience. Customer Sentiment Analysis Tools Gone are the days when you had to manually comb through customer feedback or comments to determine their sentiment.

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78

Hodusoft

DECEMBER 21, 2023

Omnichannel Support Today’s customers expect to communicate with the customer support team via different channels such as, phone calls, emails, live chats, social media channels, etc. Revolutionizing their customer service game, these three industry leaders harnessed the potential of cutting-edge Call Center Software to boost FCR.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Using an efficient website feedback tool is a game-changer for online businesses. It provides real-time feedback analysis for actionable insights. So, what’s the solution here? → A robust website feedback tool. per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 23, 2024

Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results. Text and Sentiment Analysis: Turn those customer comments into gold. With Freshdesk, scaling your support game is a piece of cake.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

MAY 2, 2024

These examples will showcase how closing the loop isn’t just good practice but a game-changer in the quest for customer loyalty and business success. Take TechStore, a tech retailer whose social media was ablaze with complaints about their clunky, outdated POS system. ” The result? A viral sensation.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

JUNE 19, 2023

Trust me, these tips are game-changers. Here are some tips – Automate repetitive tasks such as chats, social media monitoring, automation, email automation, etc to make the whole process smoother and faster. So, how can you streamline your customer service process? Invest in a good CRM system.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

JANUARY 12, 2024

It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success. Capitalize on Social Media — Engage Swiftly and Consistently Leverage the power of social media for personalized engagement.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

ProProfs

APRIL 5, 2022

Lead tools can vary a lot in how they help in improving your lead management, but most target your website and social media visitors and try to convert them into qualified leads. Social Media Lead Generation Tools – These tools let you harness the power of social engagement to boost your lead capture rate.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

SEPTEMBER 25, 2024

Here’s why they’re at the top of their game: 1. Offer a Smorgasbord of Support Channels and Make It Omnichannel Make sure your customers get assistance where they feel at ease, be it through the phone, email, live chat, online community, or social media platforms. The answer to this would be probably a lot.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

Qualtrics

JULY 25, 2020

One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. Which, naturally, is what social listening is all about. What is social listening? What’s the difference between social listening and social monitoring?

Social Listening 29

Social Listening Social Media Sentiment Analysis Customer Satisfaction 29

C3Centricity

SEPTEMBER 24, 2017

Coca-Cola is probably the best known for this with sponsorships including American Idol, Apple iTunes, BET Network, NASCAR, NBA, NCAA, and the Olympic Games. But some drinks manufacturers are going much further and have now started including media development too. They have always sponsored or promoted events, bars and cafes.

Technology 48

Technology Technology Manufacturing Transportation 48

Qualtrics

JANUARY 28, 2020

Social media - respond in a publicly visible environment, which can help generate positive word-of-mouth and bring new customers to your brand. The company is able to collect feedback beyond surveys, run text and sentiment analysis on their data, and take action on customer insights to close feedback loops.

Sentiment Analysis 24

Sentiment Analysis Close the Loop Social Media Gaming 24

SugarCRM

OCTOBER 11, 2022

It’s a game changer for sales teams looking for ways to increase efficiency and gain a competitive edge without investing in extra sales staff or resources. Sentiment Analysis takes the guesswork out of the picture, flagging at-risk accounts without making you sift through individual emails and interactions.

Sales 26

Sales Artificial Intelligence Sentiment Analysis Social Media 26

eglobalis

AUGUST 19, 2024

Encourages Gaming the System Employees may manipulate customer interactions to boost NPS scores rather than genuinely improving the customer experience. This approach involves real-time feedback loops and advanced sentiment analysis to understand customer needs better and enhance service delivery.

NPS 474

NPS Net Promoter Score VOC Actionable Insights 474

eglobalis

JANUARY 13, 2025

AI tools like Salesforces Service Cloud enable agents to manage inquiries from email, social media, and live chat within a unified interface, reducing fragmentation. A European retail chain leveraged this integration to respond to social media complaints within minutes, resulting in a 20% increase in customer retention.

AI 435

AI Predictive Analytics Sentiment Analysis E-commerce 435