eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. AI can infer customer sentiment from what theyre already saying or writing.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

APRIL 11, 2025

SurveySensum’s AI-powered text and sentiment analysis software automatically tags and subtags feedback into relevant categories based on relevant keywords and themes. Numbers dont tell the whole story – customer sentiment does. SurveySensum changes the game through AI-powered automation.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

JULY 12, 2019

Future is demanding and present era is flooded with unstructured data from various online or offline sources! For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights.

Customer Retention 68

Customer Retention Customer Experience Management Customer Experience Unstructured Data 68

Intercom

MAY 31, 2023

Deep learning algorithms are highly effective at processing complex and unstructured data, such as images, audio, and text, and have enabled significant advances in a wide range of applications such as natural language processing, speech recognition, and image recognition systems that include facial recognition, self-driving cars, etc.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

PeopleMetrics

APRIL 22, 2025

Lesson #22 Revisited: Start Small with Transactional VoCYoull Thank Me Later AI is changing the game in transactional VoC programs with predictive insights and automated sentiment analysis. Still, its human expertise that interprets those insights and drives impactful customer experience changes.

AI 62

AI VOC Text Analytics NPS 62