Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. The Rise of AI-Assisted Communication Modern gaming companies are viewing support not just as a solution center, but as a cornerstone of the player experience.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

ECXO

AUGUST 21, 2024

This includes: 1. Listen Actively: Engage with customers on various platforms, from social media to customer service calls. Innovate Continuously Innovation is the key to staying ahead in the CX game. Let’s delve into the key ways social media impacts customer perceptions of brands.

CX 156

CX Social Media Predictive Analytics Net Promoter Score 156

Comm100

JULY 20, 2020

While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. First Things First, Why is it Important to Optimize Your Social Media Presence? Luckily, social media can work in your favor. Better Visitor Conversion Rates.

Social Media 53

Social Media Start-ups AI Finance 53

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

Gaming 45

Gaming Omnichannel Entertainment AI 45

ECXO

APRIL 10, 2024

This is evident in the power of online reviews, social media shares, and word-of-mouth recommendations. Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. How can you utilize this knowledge to enhance customer experience (CX)?

CX 321

CX Customer Experience Social Media Sentiment Analysis 321

Win the Customer

MAY 30, 2016

Social media is such an amazing tool to build your business, establish your brand, and most importantly connect with your customers. Understanding the social media game can truly be an uphill battle for some. In the social media/blogging world, this statement couldn’t be truer.

Social Media 59

Social Media Start-ups Gaming Customer Service 59

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 47

Social Media Social Listening Start-ups Legal 47

SugarCRM

FEBRUARY 11, 2020

Social media. Social Media Marketing is Trickier Than it Sounds. What makes social media so tricky is that it evolves nearly every day and anyone can shape that evolution. Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media.

Social Media 26

Social Media Education Social Listening Start-ups 26

SurveySensum

JANUARY 31, 2024

For example, SurveySensum provides 24/7 customer support on all the channels, be it WhatsApp, emails, social media, or chat. it’s a game-changer! Highlight their success stories within your community or through social media, showcasing a shared journey. And not just that, their SLA is 2 hours.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

Comm100

OCTOBER 31, 2023

While attracting new players is essential, encouraging them to stay engaged and spending is the real game-changer. Today’s players expect instantaneous solutions, especially when they’re in the middle of a high-stakes game. One day it’s email, the next it’s live chat, and sometimes it’s social media.

Gambling 68

Gambling Social Media Gaming Omnichannel 68

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. For smaller gaming startups, leveraging AI can be a game-changer (no pun intended), according to Dani.

Gaming 52

Gaming AI Social Media Compliance 52

Doing CX Right

OCTOBER 20, 2020

Social media. THE GAME CHANGER . The post How To Make “Voice of Customer” Your Game Changer appeared first on Doing CX Right. While valuable, it must not be your only method of getting customer feedback. Additional useful data comes from: . Website contact forms?. Interviews (online and in-person). Website Live Chat.

Gaming 69

Gaming VOE VOC Close the Loop 69

CX Accelerator

OCTOBER 21, 2019

Having the ability to meet, communicate, screen share, and host training sessions with the click of a button is a game-changer. Social media is a goldmine for CX professionals for so many reasons. But in truth, social media can become pretty overwhelming pretty quickly. application for managing social media.

Social Media 208

Social Media Customer Experience CX Customer Journey Map 208

eglobalis

AUGUST 19, 2024

Encourages Gaming the System Employees may manipulate customer interactions to boost NPS scores rather than genuinely improving the customer experience. This focus on scores can distort priorities and behaviors within an organization. This metric helps companies align their offerings with customer expectations and drive long-term loyalty.

NPS 304

NPS Net Promoter Score VOC Actionable Insights 304

SugarCRM

FEBRUARY 11, 2020

Social media. Social Media Marketing is Trickier Than it Sounds. What makes social media so tricky is that it evolves nearly every day and anyone can shape that evolution. Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media.

Social Media 20

Social Media Education Social Listening Start-ups 20

ECXO

JULY 1, 2024

Here are some elements to consider: Observation of Societal Symbols and Narratives: Companies can study popular culture, literature, films, art, and even social media trends to identify prevailing symbols and narratives. Are you ready to change your game and create more meaningful experiences for your customers?

Customer Experience 339

Customer Experience Social Media Gaming Innovation 339

CX Accelerator

OCTOBER 21, 2019

Having the ability to meet, communicate, screen share, and host training sessions with the click of a button is a game-changer. Social media is a goldmine for CX professionals for so many reasons. But in truth, social media can become pretty overwhelming pretty quickly. application for managing social media.

Social Media 182

Social Media Customer Experience CX Customer Journey Map 182

Uniphore

JUNE 15, 2021

You’re listening to your customers on social media—and taking steps to improve their experience—but what about your customer service employees? What Your Call Center Agents Rant About on Social Media. Dispute Gods Use account disputes to “game the system” for provisional credit. Call Center Life.

Social Media 162

Social Media CX Contact Center Actionable Insights 162

CommBox

JULY 18, 2024

How AI Steps Up the Customisation Game In a world where everything is tailor-made, generic, one-size-fits-all insurance policies are as outdated as dinosaur relics. AI taps into a vast amount of data, including your social media activity and driving habits, to comprehend the unique risks and preferences that make you, well, you.

AI 52

AI Social Media Gaming Omnichannel 52

Zonka Feedback

AUGUST 9, 2022

But there are hundreds of tools available in the market which can be pretty daunting, especially for businesses that are new in the game or those who want to switch to more lucrative solutions.

Social Media 96

Social Media Gaming 96

ProProfs

JULY 3, 2020

Want to play a fun quiz to entertain yourself and share it with your friends on social media? Gaming Quizzes. Learn all about gaming with these gaming quizzes. Get familiar with gaming simulations, test your gaming IQ, and learn all about the world of gaming. Test Your Video Gaming Knowledge.

Entertainment 99

Entertainment Sports Social Media Finance 99

Intercom, Inc.

AUGUST 13, 2020

Nowhere is this shift in power from brands to customers more apparent than on the internet’s favorite public playground: social media. Most companies talk a good game about providing a seamless customer experience. For Yoli, one-to-one marketing on social media hasn’t just become a viable option, thanks to AI and automation.

Social Media 209

Social Media AI Sales B2B 209

Steven Van Belleghem

MARCH 30, 2023

Superagressive marketing People in the US have been seeing Temu adverts everywhere, over social media as well as in their Gmail inbox. They also understand that marketing is social, about relationships. In other words, referrals are the secret ingredient to winning the games and get more free products.

E-commerce 104

E-commerce Customer Experience Social Media Gaming 104

Win the Customer

AUGUST 8, 2023

These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform. Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Intercom, Inc.

MAY 14, 2018

Social Media : Noisy and fragmented. 96%: The vast majority, almost 96%, of bloggers drive traffic through social media, with 64% through SEO and 58% through email marketing ( Orbitmedia, 2017 ). Ready to up your content marketing game? Social media. Email: Still relevant. Engagement. Conversion.

Social Media 223

Social Media Entertainment Engineering Artificial Intelligence 223

ECXO

OCTOBER 23, 2024

Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys. AI-powered sentiment analysis tools can analyze customer interactions, such as emails, chat logs, and social media posts, to determine the sentiment behind their messages.

AI 197

AI Customer Service Sentiment Analysis Predictive Analytics 197

CX Accelerator

OCTOBER 21, 2019

Having the ability to meet, communicate, screen share, and host training sessions with the click of a button is a game-changer. TweetDeck Social media is a goldmine for CX professionals for so many reasons. But in truth, social media can become pretty overwhelming pretty quickly. Three of my favorite benefits?

Social Media 140

Social Media Customer Experience CX Customer Journey Map 140

Beyond Philosophy

APRIL 13, 2023

Part of the reason FOMO has become a part of our vocabulary is because of social media. However, when we define it in terms of social media, it’s also a social phenomenon. So, we not only fear being excluded from the experience but also being excluded socially. The feeds are constantly rolling.

Social Media 78

Social Media Sports Start-ups Gaming 78

SurveySensum

DECEMBER 21, 2023

You see, around 54% of people like you check out a brand or product on social media. But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? But have you ever thought about why negative reviews happen on social media?

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

Zendesk

OCTOBER 22, 2021

Social selling has impacted the market ever since we started trading products. Market analysis indicates that consumers influenced by social media are four times more likely to spend more on purchases. Below, we’ll discuss what social selling is, why it’s important, and best practices on mainstream social media sites.

Social Media 98

Social Media Sales Start-ups Social Listening 98

Fonolo

OCTOBER 19, 2023

80/20 also doesn’t speak to the newer customer service channels on offer today including online chat, SMS, and social media. Call-Backs: A Game-Changer for SLAs Whatever SLAs you set for your contact center, you should include call-backs in your strategy. You can use them on any channel – including SMS, social media, and email.

Contact Center 81

Contact Center Social Media Construction AI 81

Win the Customer

DECEMBER 12, 2023

Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments. From social media and websites to mobile apps and in-store experiences, each channel offers unique opportunities and challenges.

Omnichannel 69

Omnichannel AI Social Media Machine Learning 69

Sprinklr

AUGUST 12, 2021

According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients. Additionally, more than half of investors say they would interact with their advisor through social media channels if they had the opportunity.

Social Media 111

Social Media Education Sales Compliance 111

ECXO

MAY 20, 2024

Now we will explore how customer segmentation is an absolute game-changer for any customer success team! For college students, the customer success team might find that social media and push notifications on the app are the most effective ways to communicate. It’s like constructing a magnificent bridge.

CX 171

CX Customer Retention Customer Satisfaction Gaming 171

Steven Van Belleghem

JUNE 19, 2022

But a report – questioning 7,000 teenagers about the future of social media and the metaverse – showed that only 26% of them actually owns a VR device. In that perspective, it’s also interesting to see how Lego and epic games announced a partnership in order to create a metaverse that is safe for children.

Gaming 133

Gaming Social Media Technology Technology 133

SurveySensum

JUNE 12, 2024

Situations where digital engagement is promoted via physical media. Social Media We all know how popular social media is. percent of the global population uses social media. So, it is obvious that you can reach a lot of your audience by distributing your surveys via social media.

Social Media 52

Social Media E-commerce Actionable Insights Customer Feedback 52

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. messaging, social media, live chat, video chat, online reviews).

CX 156

CX Social Media Sports Customer Service 156