ECXO

JUNE 19, 2024

By analyzing social media posts, product reviews, and other user-generated content, AI can identify patterns and sentiments that inform the design process. Future Trends and Opportunities Advancements in AI Technology The field of AI is continuously evolving, with new advancements and capabilities emerging regularly.

AI 378

AI Customer Experience Legal Manufacturing 378

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. For smaller gaming startups, leveraging AI can be a game-changer (no pun intended), according to Dani.

Gaming 52

Gaming AI Social Media Compliance 52

Fonolo

MAY 29, 2019

With the powerful tool of social media, customers everywhere now have an expansive platform with which to voice their feelings about their customer service experiences. Of course, companies hope that their customers use these social platforms to sing the praises of their brand. Some brands are already way ahead of the game.

Technology 78

Technology Technology Customer Service Social Media 78

SugarCRM

FEBRUARY 11, 2020

Social media. Social Media Marketing is Trickier Than it Sounds. What makes social media so tricky is that it evolves nearly every day and anyone can shape that evolution. What makes social media so tricky is that it evolves nearly every day and anyone can shape that evolution.

Social Media 26

Social Media Education Social Listening Start-ups 26

CommBox

JULY 18, 2024

AI technology is not only reshaping the insurance world with insightful market trends and insights, but insurance companies powered by AI will also enjoy increased efficiency, happier customers, and a distinct competitive edge, positioning them as industry leaders. Filing a claim becomes as simple as sending a WhatsApp message!

AI 52

AI Social Media Gaming Omnichannel 52

ECXO

OCTOBER 23, 2024

Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys. AI-powered sentiment analysis tools can analyze customer interactions, such as emails, chat logs, and social media posts, to determine the sentiment behind their messages.

AI 197

AI Customer Service Sentiment Analysis Predictive Analytics 197

Intercom, Inc.

AUGUST 13, 2020

Nowhere is this shift in power from brands to customers more apparent than on the internet’s favorite public playground: social media. This shift from a broadcast to a conversational mindset, and technology’s role in that transition, is exactly what Sprinklr has bet on for the last decade. As she explains it: .

Social Media 209

Social Media AI Sales B2B 209

ProProfs

JULY 3, 2020

Want to play a fun quiz to entertain yourself and share it with your friends on social media? Gaming Quizzes. Learn all about gaming with these gaming quizzes. Get familiar with gaming simulations, test your gaming IQ, and learn all about the world of gaming. Test Your Video Gaming Knowledge.

Entertainment 99

Entertainment Sports Social Media Finance 99

CX Accelerator

OCTOBER 21, 2019

Having the ability to meet, communicate, screen share, and host training sessions with the click of a button is a game-changer. Social media is a goldmine for CX professionals for so many reasons. But in truth, social media can become pretty overwhelming pretty quickly. application for managing social media.

Social Media 208

Social Media Customer Experience CX Customer Journey Map 208

SugarCRM

FEBRUARY 11, 2020

Social media. Social Media Marketing is Trickier Than it Sounds. What makes social media so tricky is that it evolves nearly every day and anyone can shape that evolution. What makes social media so tricky is that it evolves nearly every day and anyone can shape that evolution.

Social Media 20

Social Media Education Social Listening Start-ups 20

Hodusoft

OCTOBER 17, 2024

The call center sector is one such industry that can benefit from AI-powered technology. Superior call center technology, which leverages AI and omnichannel communication, enables companies to route incoming calls to the right agents and departments as well as to give faster and superior service to customers. It happens by design.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Sprinklr

AUGUST 12, 2021

According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients. Additionally, more than half of investors say they would interact with their advisor through social media channels if they had the opportunity.

Social Media 111

Social Media Education Sales Compliance 111

Steven Van Belleghem

OCTOBER 17, 2022

For the moment, this metaverse-oriented eSports arena may not immediately mean something for Teleperformance’s core business – which is customer acquisition management, customer care, technical support, debt collection, social media services, and other services – but that’s not why they introduced the concept.

Sports 123

Sports B2C Social Media Gaming 123

CX Accelerator

OCTOBER 21, 2019

Having the ability to meet, communicate, screen share, and host training sessions with the click of a button is a game-changer. Social media is a goldmine for CX professionals for so many reasons. But in truth, social media can become pretty overwhelming pretty quickly. application for managing social media.

Social Media 182

Social Media Customer Experience CX Customer Journey Map 182

Fonolo

OCTOBER 19, 2023

80/20 also doesn’t speak to the newer customer service channels on offer today including online chat, SMS, and social media. LEARN MORE: Our new tipsheet shares a more detailed look at the variables that impact SLAs, including a discussion of how AI technology is impacting SLA agreements. No one wants that.

Contact Center 81

Contact Center Social Media Construction AI 81

Steven Van Belleghem

JUNE 19, 2022

But a report – questioning 7,000 teenagers about the future of social media and the metaverse – showed that only 26% of them actually owns a VR device. For me, it’s very interesting to see which organizations really understand how to use this new technology to create value for the customer.

Gaming 133

Gaming Social Media Technology Technology 133

Aquire

JULY 27, 2021

Cobrowsing technology has been a game-changer for companies. If you’re intrigued by this technology, check out our guide on the nuts and bolts of cobrowsing, its benefits, and how it’s different from screen sharing. Example of cobrowsing technology in action. The technical side of cobrowsing technology.

Technology 59

Technology Technology Customer Satisfaction Omnichannel 59

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. messaging, social media, live chat, video chat, online reviews).

CX 156

CX Social Media Sports Customer Service 156

ECXO

MAY 20, 2024

Now we will explore how customer segmentation is an absolute game-changer for any customer success team! For college students, the customer success team might find that social media and push notifications on the app are the most effective ways to communicate. It’s like constructing a magnificent bridge.

CX 171

CX Customer Retention Customer Satisfaction Gaming 171

Intercom, Inc.

MAY 14, 2018

Social Media : Noisy and fragmented. 96%: The vast majority, almost 96%, of bloggers drive traffic through social media, with 64% through SEO and 58% through email marketing ( Orbitmedia, 2017 ). Ready to up your content marketing game? Social media. Email: Still relevant. Engagement. Conversion.

Social Media 223

Social Media Entertainment Engineering Artificial Intelligence 223

Fonolo

AUGUST 26, 2021

An overwhelming majority (76%) of customers prefer phone communication with customer service representatives, as it often provides an immediate solution compared with live chat, email, and social media channels. Update your call center technology to ensure your agents are productive and prepared, and to reduce IT support costs.

Real Estate 142

Real Estate Social Media Gaming Contact Center 142

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. People expect to be able to interact with business in a variety of ways like social media, via live chat, over SMS, over the phone, and more.

Social Media 105

Social Media Artificial Intelligence CRM Omnichannel 105

ECXO

JUNE 25, 2024

By analyzing social media posts, product reviews, and other user-generated content, AI can identify patterns and sentiments that inform the design process. Future Trends and Opportunities Advancements in AI Technology The field of AI is continuously evolving, with new advancements and capabilities emerging regularly.

AI 156

AI Customer Experience Legal Manufacturing 156

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

SurveySensum

SEPTEMBER 2, 2024

Technologies make it possible not to do it manually, optimize resources, and grow ROI. In-Game Advertising In-game placements are becoming a source of growth in the native programmatic advertising segment and provide various formats. In-game advertising is an important and growing trend.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Logicalware

FEBRUARY 29, 2024

Replacing its outdated, on-premise telephony system to a cloud-based solution has been a game-changer. Three reasons to flip the switch to cloud-based technology 1. Cloud technology boosts this and aids faster, more efficient decision making and customer service. 

Social Media 59

Social Media Customer Satisfaction Technology Technology 59

Intercom, Inc.

DECEMBER 31, 2019

He suggested that “we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.”. Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

Steven Van Belleghem

FEBRUARY 17, 2022

The company calls it “an experiential playground” meant to explore the Samsung technology. The core is the Connectivity Theater, a showcase for what it presented on the CES stage and other Samsung technology. But there is also a portal to a land with millions of trees and a game. Samsung’s 837X has three basic components.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Make your tool a playground and explain the rules of the game. Learn from the best.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Fonolo

FEBRUARY 18, 2021

If you’re reading this, chances are you’ve decided up your contact center game. Are you leveraging your social media channels effectively? Explore technology solutions. We’re living in a grand time for call center technology, so embrace your options and don’t be afraid to adopt new tools.

Contact Center 148

Contact Center Social Media Start-ups Technology 148

Aquire

JANUARY 18, 2022

The rules of the game are changing, and it’s only the companies who are able to pick up on and respond to these trends that will stay competitive in 2022 and beyond. Live chat , video calling , and even social media engagement can allow sales associates to guide shoppers through the buying process. Social selling.

Omnichannel 98

Omnichannel Social Media Retail Sales 98

Fonolo

SEPTEMBER 6, 2018

Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and the other to the ‘human touch’. Recent technological advancements are many, ranging from Artificial Intelligence (AI) (and related automated tools like virtual assistants, chatbots, etc.)

Artificial Intelligence 139

Artificial Intelligence Social Media Contact Center AI 139

Win the Customer

SEPTEMBER 12, 2023

Traditional businesses often face the challenge of adapting to new customer expectations and technologies. Embracing Technology: A Gateway to Innovation 1. It involves providing a consistent and integrated experience across various channels – be it in-store, online, social media, or mobile.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Lumoa

DECEMBER 19, 2023

Detect liked or disliked product or service features AI for sentiment analysis is a game-changer, not just for marketers. Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts.

Sentiment Analysis 78

Sentiment Analysis AI Machine Learning Social Media 78

Win the Customer

DECEMBER 12, 2023

Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments. From social media and websites to mobile apps and in-store experiences, each channel offers unique opportunities and challenges.

Omnichannel 69

Omnichannel AI Social Media Machine Learning 69