Doing CX Right

OCTOBER 10, 2022

The post Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance appeared first on Doing CX Right.

Sports 59

Sports Gaming Customer Service CX 59

Beyond Philosophy

NOVEMBER 7, 2016

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Honda paid for parking for all the fans that drove Hondas to a Los Angeles Angels of Anaheim game. Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations.

Sports 167

Sports Transportation Gaming Customer Loyalty 167

ECXO

JULY 16, 2024

For instance, NBA star LeBron James reportedly aims for 12 hours of sleep per day, including naps, to ensure he is in optimal condition for games. This focus on sleep has contributed to his longevity and sustained high performance in the sport.

Customer Experience 348

Customer Experience Innovation Education Gaming 348

Win the Customer

SEPTEMBER 18, 2018

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. The selling game takes place in the buyer’s mind.

Sports 69

Sports Sales Gaming Social Media 69

CX Journey

JULY 30, 2015

I won't take the sports analogy very far, but what is the CX end game? What's the end game? Image courtesy of picturetakingone I originally wrote today's post for DuSentio; it appeared on their blog on March 23, 2015. Why should companies be focusing on customer experience?

Gaming 78

Gaming CX Sports Customer Experience 78

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports CX Scorecard Touchpoint 62

Customer Think

MARCH 15, 2023

A Chief Customer Officer playbook is a sports analogy for what needs to be done to win the game: maximum customer lifetime value. Playbooks are pivotal to the success of all team sports: football and soccer, baseball and cricket, basketball and volleyball, hockey and lacrosse, rugby and rowing, NASCAR pit crews, and so on.

Sports 105

Sports Gaming Customer Experience 105

Beyond Philosophy

JULY 25, 2020

Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens around us, particularly during sporting events. This concept is called the Illusion of Control. Key Takeaways.

Sports 157

Sports Gaming Sales Customer Expectations 157

Sprinklr

JULY 22, 2021

Just reward for years of dedication to their sport. Some self-professed Olympic Games super fans at Sprinklr spun up these real-time Listening Dashboards to help you track the digital conversations around the games as they happen — a virtual front row seat. Top Sporting Events. Individual Sporting Deep Dives.

Sports 98

Sports CXM Gaming Social Media 98

Intercom, Inc.

SEPTEMBER 19, 2019

Like a sports franchise, a top team should be both collaborative and competitive. Now I, as a professional, as a salesperson who is very good at the craft of selling, can come in, learn these basics, learn the game, and then play it to the best of my abilities and play it really well. “Sales is such a people sport.

Sales 184

Sales Sports Start-ups Gaming 184

Beyond Philosophy

MAY 24, 2017

The last time I went to an American baseball game, the food cost more than my ticket. Ballparks from San Diego to Cleveland have upped their food game over the past couple of years to include more local foods, partnering with local restaurants and breweries to offer things that fans might actually look forward to eating.

Gaming 137

Gaming Sports Hospitality Hospitality 137

Neosperience

JANUARY 4, 2022

In a context where the world of sport is constantly growing, but at the same time in need of change, the emergence of innovative technologies , the diffusion of new tools and their use have become factors of enormous importance for the growth and evolution of the sector. Technological trends on the methods of involvement of sports fans.

Sports 52

Sports Technology Technology Artificial Intelligence 52

ProProfs

JULY 3, 2020

Test your knowledge about cinema, sports, and communication with these amazing entertainment quizzes. . Gaming Quizzes. Learn all about gaming with these gaming quizzes. Get familiar with gaming simulations, test your gaming IQ, and learn all about the world of gaming. Create Gaming Quizzes for Free.

Entertainment 99

Entertainment Sports Social Media Finance 99

Customer Bliss

MAY 23, 2017

In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” LaRocca joined NYRA in 2014 from Modell’s Sporting Goods, the largest privately held sporting goods retailer in the U.S., Under her leadership, they turned it into a three-day festival.

Sports 57

Sports Customer Experience Hospitality Hospitality 57

Execs In The Know

AUGUST 1, 2024

Not only will you be engaging in a thrilling game of pickleball, but your participation will also support a noble cause. Why You Should Join the Pickleball Tournament The Swing Against Stigma Pickleball Tournament is the perfect blend of sports, networking, and philanthropy. Why watch from the sidelines when you can be in the game?

Sports 97

Sports Gaming Education Start-ups 97

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. His conclusions were that emotions affected the market over fundamentals.

Sports 60

Sports Outlook Gaming Customer Experience 60

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. His conclusions were that emotions affected the market over fundamentals.

Sports 60

Sports Outlook Gaming Customer Experience 60

Fonolo

SEPTEMBER 13, 2018

As Lawrence Martin of the Globe and Mail writes: “In the context of its celebrated history, our national sport is clearly past its prime, clearly on the decline … Hockey’s heyday was the Cold War era, 1950 to 1990. It was then that … hockey became an identity sport, occupying a role in society much grander than that of a game.”.

Sports 83

Sports Gaming Contact Center Social Media 83

Intercom, Inc.

MARCH 23, 2022

And yes, we’re sporting a refreshed look as well! We shared news about not one, not two, but three game-changing products at New at Intercom. We’ve officially upgraded our brand to reflect the potential of our product to deliver ongoing engagement: Intercom is the Engagement OS. Learn more about the Engagement OS. Here’s a sneak peek.

Sports 220

Sports Business Growth Omnichannel Gaming 220

Intercom, Inc.

SEPTEMBER 15, 2021

According to him, winning is not really about beating the competition – it’s about inventing a whole new game. Al Ramadan had started a company called Quokka Sports back in the 1990s during the dot-com boom and I was a columnist for USA Today writing about technology.

Sports 205

Sports Start-ups CXM Innovation 205

Customer Think

MAY 12, 2023

Whether it’s college football in January, the Super Bowl in February, the eponymous March Madness or the Masters Tournament in April, the first few months of the year are a time of pride and joy for many sports fans. Unfortunately, it’s also a favorite season for fraudsters. Forter data shows that online ticket sales for […]

Gaming 64

Gaming Sports Sales Technology 64

ClearAction

DECEMBER 16, 2017

Imagine your company as a sports team, such as volleyball, soccer, hockey or football: do you truly pull together, have one another’s backs, share opportunities and show your opponents and fans you’re a well-oiled machine? In team sports, it starts with the coach’s tone, words, body language, and follow-through. Lynn Hunsaker.

Customer Experience 89

Customer Experience Sports Non-Profits Gaming 89

Steven Van Belleghem

OCTOBER 17, 2022

They launched this center because they want it to have significant impact at the edges: First of all, the studio is meant to familiarize their employees with the new VR, AR, MR and gaming technologies that form the basis of the metaverse. Seen from this angle, this is learning by playing in its most strategic form. ?

Sports 123

Sports Social Media B2C Gaming 123

Totango

FEBRUARY 22, 2021

What comes to mind when you think of the term “game changer”? Brady would go on to lead the Patriots to 17 division titles, 13 AFC Championship Games, nine Super Bowl appearances, and six Super Bowl wins before transferring to the Tampa Bay Buccaneers in 2020 and leading that team to win its first Super Bowl title since 2003.

Gaming 62

Gaming Hospitality Hospitality Sports 62

Beyond Philosophy

SEPTEMBER 19, 2017

Do you yell at your TV during a sports match, a news program or when the showrunners off your favorite character from Game of Thrones ? So, let me give you some examples that might help you see my view: Do you ever push the walk button at an intersection more than once because you want the light to change faster?

Sports 77

Sports Manufacturing CX Gaming 77

Beyond Philosophy

MAY 8, 2017

In brief, the study asked a number of participants to “drive” a car in a video game and they measured several factors, including speed, power, aggressive behavior and risk-taking. Back in 2011, Boston College performed an interesting study involving everyone’s favorite energy drink, Red Bull, and the behavior it evoked in study participants.

Customer Experience 141

Customer Experience Sports Social Media Gaming 141

Steven Van Belleghem

FEBRUARY 23, 2022

Maybe just start with something small – like an advertisement banner in an e-sports game – just to get the feeling of it and start to understand how it works. The younger the generation, for instance, the likelier they are to play games. Just think about what being the first online bookstore has meant for Amazon?

Gaming 130

Gaming Start-ups Sports Social Media 130

Totango

JULY 23, 2021

What makes a sports team successful? Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game. Just as a baseball team needs the right equipment (bats, balls, gloves, helmets) to win games, a CS team needs the right technology to help its customers succeed.

Gaming 127

Gaming Sports Start-ups Technology 127

CX Accelerator

DECEMBER 5, 2017

If you provide an environment where growth is a “team sport”, you are creating powerful bonds and breaking through the monotony. We’ve been going through “The Effortless Experience” this year and it’s been a game changer for us. The sessions will allow employees to transcend so much of the petty day-to-day BS that tears us apart.

Customer Service 140

Customer Service Outlook Contact Center Sports 140

Inside Customer Service

APRIL 8, 2021

One of my favorite stories about a wow backfiring comes from my book, Getting Service Right : Steve was the parking operations manager for a large sports stadium. The donuts were such a hit that he bought them again before the next game.

Sports 176

Sports Contact Center Retail Customer Service 176

Steven Van Belleghem

FEBRUARY 7, 2022

The metaverse has been around for quite a while now, especially in gaming. Names you will probably have heard are those of (game) metaverses Roblox, Fortnite, Minecraft, Animal Crossing and VR Chat. Recently, metaverse game Roblox began experimenting with interactive ads as well. 2. Virtual Influencers.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

CSAT.AI

SEPTEMBER 20, 2018

KPIs help call centers win in business, like scores in sports. A scoreboard in a game let’s the players know where they stand and let’s the coach know how to best work the team. Similarly, measurable metrics keep Customer Service Reps heads in their game and help their Managers plan for the win.

Gaming 52

Gaming Sentiment Analysis Sports Customer Satisfaction 52

Steven Van Belleghem

NOVEMBER 26, 2021

Changing the game of customer loyalty. What is happening now is still mostly gimmick, but I have a strong hunch that NFTs hold the promise to move beyond the current ‘exciting’ collectibles phase and deeply change the game in customer loyalty. It’s even too soon to be talking about early adopters.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Customer Think

AUGUST 3, 2024

Outside the stadiums and arenas where the 2024 Paris Olympics will make sports history, a career-making competition is taking place. The summer games are projected to generate $12 billion in sponsorship revenue for the City of Light from nearly 80 brands, according to Sports Pro Media. It’s for consumers, not medals.

Sports 59

Sports Gaming Customer Loyalty 59

Steven Van Belleghem

DECEMBER 9, 2020

To help battle their loneliness, Cartamundi, smartphoto and bpost launched the ‘I’m Thinking About You’ card game that grandchildren could personalize themselves for their grandparents. One of their initiatives was KeepMoving, which was at first a B2C-platform as an alternative for live sports events. How did it work?

Customer Experience 98

Customer Experience Sports B2C Start-ups 98

Myra Golden Media

MAY 9, 2022

We all know a few customer experience Chumps—they talk a big game but don’t actually deliver on excellent customer experience. On the other hand, CX Champs understand that customer experience is a team sport and takes a lot of different elements.

CX 62

CX Sports Gaming Customer Experience 62

Beyond Philosophy

JANUARY 19, 2020

It happens in sports. Instead, it was biased officials that threw the game in the other team’s favor. . In other words, we form a belief and then doggedly hold onto it! . Confirmation Bias is a human tendency that manifests everywhere. If your team loses, it wasn’t the team’s fault.

Sports 156

Sports Retail Gaming Customer Experience 156