Intercom, Inc.

MAY 16, 2022

Too often, a discussion can become unfocused, brainstormed solutions end up scattered and lacking direction, or the session devolves into a competition of who can assert their ideas louder. Workshops are about getting stuff done, and are often used as milestones to start things or make decisions. “As Start with an overview.

Start-ups 245

Start-ups Gaming Technology Technology 245

CX Accelerator

OCTOBER 26, 2019

I grew up watching Magic Johnson, Larry Bird, Michael Jordan, and Kareem Abdul Jabbar. Once I started collecting, I had to have their rookie cards and then a card for every year after. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

I grew up watching Magic Johnson, Larry Bird, Michael Jordan, and Kareem Abdul Jabbar. Once I started collecting, I had to have their rookie cards and then a card for every year after. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Gaming CX Start-ups 182

ECXO

OCTOBER 23, 2024

By automating repetitive and mundane tasks, AI frees up human customer service agents to focus on more complex and strategic issues, as well as dedicate more to the relationship with the customers. Businesses have started adopting Duplex for handling customer bookings. It has emerged as a game-changer in customer support.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Intercom, Inc.

JUNE 11, 2019

If you have an application or SaaS product, the welcome page that users see after signing up is much more than a cheerful “hello” to your users. A welcome page for a SaaS product designed to manage your entire company’s projects and tasks will look very different than one for a simple puzzle game. or “where do I start?”

Gaming 203

Gaming Start-ups Social Media Sales 203

ECXO

JULY 16, 2024

The Magic of Sleep: Boosting Work Productivity and Improving Customer Experience If you’ve been keeping up with my articles, you’ve probably noticed my strong emphasis on continuous self-improvement and empowering individuals to provide exceptional experiences to others. The future of work starts now!

Customer Experience 348

Customer Experience Innovation Education Gaming 348

Hodusoft

FEBRUARY 12, 2025

Why Multi-Level IVR Is a Game-Changer for Hosted PBX Services? Multi-level IVR , which is widely used nowadays, was a massive step up from the traditional IVR. Multi-level IVR have proved to be a hosted game-changer for many types and sizes of businesses such as hosted Private Branch Exchange (PBX) service providers.

Gaming 52

Gaming Engineering CRM Technology 52

PeopleMetrics

MARCH 24, 2025

Theres a certain kind of VoC ROI thats immediateyou close the loop on a bad experience, follow up with the customer, maybe save the relationship, maybe turn a detractor into a promoter. It might notice that long wait, check-in line, and front desk delay are showing up more often than before. RCA isnt glamorous, but it is game-changing.

VOC 90

VOC Close the Loop AI Text Analytics 90

Intercom, Inc.

JULY 28, 2020

No one ever starts a business intending to provide a poor customer experience. As they grow, staying personal with customers is critical, but it’s unrealistic and too expensive for most companies to have as many employees as customers just to keep up. Intercom’s Resolution Bot can automatically resolve up to 33% of common questions.

Start-ups 290

Start-ups Customer Expectations Business Growth Customer Relationship 290

Intercom, Inc.

JULY 9, 2019

Today, signing up for a social network or SaaS product requires little or no purchase commitment from the buyer. Marketers today use their websites to generate just enough interest for a prospective customer to start a trial. Users take the action of signing up for your product before they make the decision to buy it.

Gaming 196

Gaming Entertainment Start-ups Sales 196

Intercom, Inc.

SEPTEMBER 9, 2022

We wanted to know what’s up with this surge, so we’ve asked our Director of Machine Learning, Fergal Reid , if we can pick his brain for today’s episode. Despite the work still being very much a balancing act between what’s possible and what’s feasible, things, it appears, are just starting to scale. What’s up?

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

PeopleMetrics

APRIL 10, 2025

How It Works Customers answer your standard questions NPS, satisfaction, experience ratings but when they leave a comment, AI steps in to ask smart, contextual follow-up questions. Why This Is a Potential Game-Changer The benefit of this approach is huge: Operators still get clean, structured data like NPS, CSAT, and key drivers.

AI 62

AI Unstructured Data VOC NPS 62

ECXO

JUNE 19, 2024

Because no matter how excellent the customer experience is, it cannot make up for the lack of quality and well-designed outcomes that help generate adoption, repeat business, loyalty, and revenue. This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas.

AI 386

AI Customer Experience Legal Manufacturing 386

ECXO

MARCH 5, 2024

This led to the “Keep the Change” program, which rounds up every purchase to the nearest dollar and transfers the difference to a savings account. These examples clearly show that Design Thinking can be a game-changer in organizations. Encourage your team to think outside the box and come up with as many ideas as possible.

Innovation 294

Innovation Gaming Customer Satisfaction Start-ups 294

Intercom, Inc.

AUGUST 31, 2021

With these new transactional messaging capabilities, you can reach your customers where they already are, using timely, relevant, personalized messages that are simple to set up and easy to measure – no engineering team required. 3 reasons why Intercom’s transactional messaging is a game changer. Event trigger: Signed up.

Engineering 218

Engineering Start-ups Gaming Customer Experience 218

CX Accelerator

APRIL 11, 2018

The moment you stomp out one fire, the sparks start flying in five other directions. Play the Game, Don't Game the Score When looking at CX data, it's easy to get caught up in the numbers and to forget that behind those numbers are real people, living important lives that you are there to serve.

Customer Experience 182

Customer Experience Gaming CX Contact Center 182

Intercom, Inc.

MAY 10, 2018

After wrapping up nearly three years as Head of Growth at Uber, he’s joined Andreessen Horowitz as a general partner to help build the next generation of great companies. You just started your new role at Andreessen Horowitz, and it’s a homecoming for you in that you were in the VC world previously. How are you settling in?

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

Intercom, Inc.

APRIL 26, 2018

A veteran of the advertising and video gaming industries, he has started (and sold) two technology companies and has taught at Stanford’s Graduate School of Business and the Hasso Plattner Institute of Design. Product design typically starts with the problem a user is trying to solve.

Start-ups 223

Start-ups Gaming Technology Technology 223

Intercom, Inc.

SEPTEMBER 17, 2019

A customer’s onboarding may start with them visiting your website and choosing to purchase your product or service. We knew we needed to paper over the cracks that had built up over the years, so we did the “obvious” thing and formed a product team – Team Onboarding – dedicated to overseeing Intercom’s end-to-end onboarding experience.

Start-ups 188

Start-ups Gaming Sales Engineering 188

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Text makes up interface controls, labels for navigation, prompts for search, and more. It turns out that 36% of the average iOS app’s starting screen is used to show text. Calculating the results.

Social Media 291

Social Media Finance Retail Transportation 291

Intercom, Inc.

JUNE 22, 2020

Use a chat to start a conversation with a user. It would look something like this: A post takes up more window space than a chat. They are full-screen experiences that match the look and feel of the app, unlike chats and posts, which don’t take up the full screen. We will notify you when we’re back up and running.”.

Start-ups 235

Start-ups Gaming Education Customer Retention 235

Intercom, Inc.

JUNE 15, 2022

But focusing on the core product can often come at the expense of deeply considering what the onboarding process – the real-world process customers have to go through to start getting value from the product – will be like. At best, poorly thought out onboarding could mean customers take weeks or months to start using a new product.

Start-ups 194

Start-ups Sales Engineering Gaming 194

CX Accelerator

OCTOBER 21, 2019

I first started using Evernote about five years ago, and I haven’t looked back since. For example, I have an integration set up that saves all my “liked” tweets. I love hitting all those goals on my dashboard, so I’ve made a point of getting up to walk 250 steps every hour during the workday. Best of all?

Social Media 208

Social Media Customer Experience CX Customer Journey Map 208

Intercom, Inc.

MAY 21, 2020

I started off as a front-line customer support representative talking to our customers. I studied econometrics in college, so I was very much into the numbers game, and I’ve been doing that for about three and a half years now. Focus certainly has bred excellence for us here, but really we’re just getting started.

Start-ups 221

Start-ups Gaming Machine Learning Technology 221

Intercom, Inc.

FEBRUARY 24, 2021

And it’s certainly easier than ever for a customer to start a conversation and get support. Our new suggested topics feature is a game-changer for busy support teams who need a way to get ahead of emerging trends or blind spots in their support coverage. So businesses should know more about their customers than ever before, right?

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

ECXO

JULY 8, 2024

This is a game-changer, folks – are you ready to join the CX revolution? For example, AI and Machine Learning can be used to analyze customer behavior and predict their needs, freeing up human employees to focus on building deeper, more meaningful customer relationships. Today we will look into a small area on this topic.

Customer Experience 194

Customer Experience Start-ups CX Gaming 194

Intercom, Inc.

FEBRUARY 4, 2021

The Cool Planet Group CEO has had a fascinating career to date, having started and sold three businesses for over three-quarters of a billion dollars before he was forty – including Inspired Gaming and The Cloud. So I started to develop a hankering for making money at an early age. We were fairly poor. Norman: Yeah.

Transportation 183

Transportation Gaming Agriculture Government 183

Steven Van Belleghem

FEBRUARY 23, 2022

I want to start with the opportunities first, because I really do believe that the metaverse has great potential for brands to offer a better, richer and more immersive experience to their customers. If a new channel pops up, offering the possibility for a whole new audience, it’s a bad idea to ignore it. Opportunities.

Gaming 130

Gaming Start-ups Sports Social Media 130

Intercom, Inc.

AUGUST 20, 2020

We caught up with Alex for a chat that ranged from how social media affects the human condition to why it’s important to build tech that contributes to our existence. There will always be unintended consequences with technology, but we can start to ask questions that begin to resolve them. Short on time? When a like isn’t a like.

Technology 243

Technology Technology Social Media Start-ups 243

Intercom, Inc.

JULY 25, 2019

Des: Let’s start at the top. So for example, one of our product principles is start with the problem. This is, again, a principle that came from us realizing that we oftentimes weren’t starting with a problem. Instead we were starting with some cool idea we had or some kind of fictionalized hypothetical customer.

Engineering 209

Engineering Start-ups Innovation Gaming 209

Intercom, Inc.

JUNE 7, 2018

What were the notable twists and turns in your career that led you to starting GrowthHackers, and what’s your mission there? Sean: I stumbled into online marketing in 19996 because I had invested in a friend’s online gaming company. We started moving toward that big culture of growth and experimentation pretty quickly.

Engineering 196

Engineering Start-ups Non-Profits Gaming 196

Uniphore

DECEMBER 6, 2021

Balaji joins Uniphore with two decades of experience building large-scale software solutions that have reshaped how people get things done in their lives at both start-up environments and large established teams at places like Google and Lyft. Balaji Raghavan is Chief Technology Officer at Uniphore. He resides in Los Altos, California.

Machine Learning 26

Machine Learning Engineering Gaming Start-ups 26

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. All you have to do is enter your email to get started. Where did you start? Into the archives.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Intercom, Inc.

SEPTEMBER 19, 2019

On this week’s episode, I caught up with Steli to chat all things sales. We chat about this exciting development, and we also look at the evolution of hiring needs when moving from startup to scale-up, how to build a culture that’s both collaborative and competitive, and why price and speed are his North Star. Short on time?

Sales 184

Sales Sports Start-ups Gaming 184

CX Accelerator

MAY 16, 2018

Year One - Beware of candle warmers… I’ll be the first to admit that my tenure here got off to a bit of a rough start. Thinking it would be like playing with Play-Doh, I picked it up and attempted to extract a sample, sending burning hot wax directly into my lap. The things I’m most proud of I started way before I was “ready.”

CX 203

CX Start-ups Gaming Education 203

CX Accelerator

APRIL 1, 2020

When we start to chase metrics, there can be a temptation to influence those metrics by any means possible. I’m not going to focus on the ways people game overall performance metrics as that would be a separate piece in itself. When it comes to enhancing experience we’re playing with behavior, and not just customer behavior.

CX 228

CX Machine Learning Government Gaming 228

Intercom, Inc.

APRIL 30, 2020

To take a deeper look at life at home after work is done, we caught up with five people who are thinking creatively about our social lives in the “new normal.” From pop-up concerts to arts and crafts lessons, people around the world are leaning on the platform to connect with each other off the clock.

Government 211

Government Start-ups Finance B2B 211