PeopleMetrics

APRIL 10, 2025

This keeps the customer engaged and delivers richer, higher-quality unstructured feedback for your business. Why This Is a Potential Game-Changer The benefit of this approach is huge: Operators still get clean, structured data like NPS, CSAT, and key drivers. Are you experimenting with conversational surveys?

AI 62

AI Unstructured Data VOC NPS 62

Intercom, Inc.

FEBRUARY 13, 2020

And if you think about AWS, if you think about the rise of cloud data warehousing, that is a big technology change and a big game changer for a lot of companies. “So we’ve seen companies who have basically re-centralized their data into cloud data warehouses, and that is the source of truth.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Steven Van Belleghem

MAY 19, 2020

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Contact centers and customer contact departments are being very creative with non-work-related video conferences, games, quick chats, messaging groups etc. That’s beautiful to see.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52