Customer Think

JUNE 3, 2023

Technology has greatly advanced over the years, especially in the translation industry. The Global News Wire reported that by 2030 the market size of global machine translation and translation technologies would be around 4,069.5 Million USD, having a 19.9% CAGR between 2022-2030.

Technology 115

Technology Technology Gaming 115

Comm100

OCTOBER 24, 2023

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. Enter omnichannel communication.

Gaming 111

Gaming Omnichannel AI Touchpoint 111

Adrian Swinscoe

SEPTEMBER 30, 2024

Wanting to find a […] The post NICE’s 1CX could be a game-changer for solving knotty customer problems first appeared on Adrian Swinscoe. Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from your company.

Gaming 147

Gaming Artificial Intelligence Contact Center Customer Experience Management 147

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Customer Think

JULY 1, 2021

The popularity of mobile devices and the huge increase in technological capability have taken the mobile app industry to the next level. In 2017, 80% of all app revenue came from gaming apps for both the Apple iOS App Store and the Google Play Store. The mobile gaming industry accounts for $ 50 billion in […].

Gaming 111

Gaming Technology Technology 111

Comm100

DECEMBER 8, 2024

Balancing Technology with Human Oversight While AI chatbots can efficiently manage routine inquiries, over-reliance on them may lead to challenges in addressing complex or sensitive student needs. The post Higher Ed Chatbots: A Game-Changer for Student Support appeared first on Comm100. Request a demo of the Comm100 chatbot today.

Gaming 52

Gaming Education Compliance AI 52

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. Author: Steve Perks , Head of Advertising Technology, SAS This article was originally published HERE. It is fair to say that it has been possible for some time.

Gaming 374

Gaming Technology Technology Customer Experience 374

Customer Think

AUGUST 29, 2024

The world of digital marketing is constantly evolving, with new trends and technologies emerging each year. To stay competitive, businesses need to be aware of new changes and adapt their strategies accordingly. As we move into 2024, several key trends are set to shape the future of digital marketing. Here’s a look at the top […]

Gaming 111

Gaming Technology Technology 111

ECXO

OCTOBER 23, 2024

VtT (Voice to Text) technologies are a great add-on to the sentiment analysis as very often call logs that require manual input from the agent might miss some important points of the interaction. It has emerged as a game-changer in customer support.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

ECXO

JUNE 19, 2024

Future Trends and Opportunities Advancements in AI Technology The field of AI is continuously evolving, with new advancements and capabilities emerging regularly. One of the most promising developments is the integration of AI with other emerging technologies, such as augmented reality AR and virtual reality VR. Accessed June 2024.

AI 386

AI Customer Experience Legal Manufacturing 386

Hodusoft

NOVEMBER 20, 2024

The Shift to Multi-Tenant IP PBX: A Game Changer for the Telecom Industry “An efficient telecommunications network is the foundation upon which an information society is built.” As per data published on G2 Learning Hub, 36 percent of telecom providers have adopted VoIP technology to improve the quality of customer service.

Gaming 52

Gaming Compliance Invoicing Technology 52

Customer Think

AUGUST 27, 2021

Nowadays, the concept of the mobile game application is booming in the market. As per the report of Allied Market Research, the market capture of mobile game applications is evaluated at $106.27 During boredom, they become the best of friends. billion in the year 2018, which is projected to hit the milestone of $407.31

Gaming 116

Gaming Technology Technology 116

Hodusoft

FEBRUARY 12, 2025

Why Multi-Level IVR Is a Game-Changer for Hosted PBX Services? That was the decade during which Bell System, a former American telephone company, developed the basic form of Interactive Voice Response (IVR) technology. The post Why Multi-Level IVR Is a Game-Changer for Hosted PBX Services? Ask for a Free demo!

Gaming 52

Gaming Engineering CRM Technology 52

ECXO

JULY 16, 2024

Technology and Sleep: The proliferation of smartphones and laptops has blurred the lines between work and personal life, often leading to poor sleep habits. These programs can offer workshops on sleep hygiene, provide access to sleep-tracking technology, and offer incentives for employees who prioritize rest.

Customer Experience 348

Customer Experience Innovation Education Gaming 348

Conversation Agent

FEBRUARY 14, 2022

And late to the game; the hype started in 2004. They will deliver it to the social networks that exist inside our own data network. is the true era of conversation, where the real dialogue begins.” I wrote those words here in 2007. Was I wrong! became disappointing quickly, offering the same 'exchange value' model in new.

Technology 105

Technology Technology Artificial Intelligence Gaming 105

Uniphore

DECEMBER 21, 2021

We reached new milestones, earned top-tier recognition, impressed our stakeholders – from customers to analysts and investors to employees – and unveiled some truly game-changing developments. Received the 2021 Frost & Sullivan Global Technology Innovation Leadership Award in Conversational Automation.

Machine Learning 49

Machine Learning Innovation AI Government 49

ECXO

APRIL 29, 2024

In this quest for the silver bullet, companies have turned to technology. While these technologies have indeed revolutionized the field of CX, they are not the silver bullet. Understanding what makes a customer tick can prove to be a game-changer. Blockchain technology promises secure and transparent transactions.

CX 285

CX Innovation Machine Learning Technology 285

Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

Gaming 91

Gaming AI Customer Service CX 91

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

Customer Think

MAY 7, 2023

As the two galactic superstars (and PSG teammates) Lionel Messi and Kyrian Mbappe traded goals and impressive moves during the World Cup final in December, the world was glued to televisions to see how it would end. They also were glued to their phones, sharing memes, predictions, and running commentary on the match. The global […]

Gaming 118

Gaming Technology Technology 118

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. For smaller gaming startups, leveraging AI can be a game-changer (no pun intended), according to Dani.

Gaming 52

Gaming AI Social Media Compliance 52

Customer Think

DECEMBER 16, 2023

Even the smallest technology is labeled “game-changing” or “next-level.” ” As such, you never really know which technologies are actually useful and will help you transform customer experiences and which ones are simply a fad. Today, everyone and everything is a part of the digital revolution.

Technology 75

Technology Technology Innovation Customer Experience 75

Customer Think

DECEMBER 11, 2022

Metaverse is an emerging technology developed by Meta that is going to revolutionalise the online gaming industry. The technology is still in the development phase and there is already a significant amount of hype around it.

Gaming 145

Gaming Technology Technology 145

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. They have the same great ideas and are trying to beat you at your own game. Basic technology execution is becoming easier too. There are more technology jobs than ever before.

Engineering 224

Engineering Technology Technology Innovation 224

Uniphore

JULY 30, 2021

When contact center leaders were asked what prevents them from running their dream contact center operation, they cite the same reasons year after year – lack of technology integration closely follows lack of budget. Now, how on earth could you have enough budget to integrate these technologies to deliver an effortless customer experience?

Innovation 246

Innovation CX Contact Center Artificial Intelligence 246

Customer Think

JANUARY 25, 2023

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization.

Gaming 116

Gaming Customer Service Artificial Intelligence Technology 116

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. And they were really good at making graphics for computer games.

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

ECXO

APRIL 10, 2024

Emotional AI and Sentiment Analysis: Utilize advanced technologies such as emotional AI and sentiment analysis to automatically detect and analyze the emotional frequencies in customer data. Leverage data and technology to offer personalized recommendations, customized experiences, and tailored communication.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 140

Customer Service Gaming CX Start-ups 140

Intercom, Inc.

APRIL 26, 2018

Nir’s studies sit at the intersection of technology, business and psychology. A veteran of the advertising and video gaming industries, he has started (and sold) two technology companies and has taught at Stanford’s Graduate School of Business and the Hasso Plattner Institute of Design. That’s just not true.

Start-ups 223

Start-ups Gaming Technology Technology 223

ECXO

MARCH 5, 2024

Digital transformation isn’t just about integrating digital technology into all areas of a business. These examples clearly show that Design Thinking can be a game-changer in organizations. Implementing Design Thinking in your organization can be a game-changer. And when you do that, the possibilities are truly endless!

Innovation 294

Innovation Gaming Customer Satisfaction Start-ups 294

DMG Consulting

DECEMBER 3, 2024

AI, particularly generative AI (GenAI), dominated business and IT discussions as excitement about these technologies’ potential contributions captured the attention of enterprises, employees, and consumers alike. AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace.

CX 59

CX Artificial Intelligence Outlook AI 59

Fonolo

DECEMBER 8, 2020

Suddenly, experimenting with new technology wasn’t an obstacle; it was a life-saver. Rapid technological updates were forced upon execs like never before. It is the quality of the entire service experience, not just the technology, that will define a customer’s perception of an organization.”

Contact Center 154

Contact Center AI Artificial Intelligence Omnichannel 154

Intercom, Inc.

NOVEMBER 18, 2020

To understand the way support leaders are thinking about automation, we worked with an independent market research firm to survey a random sample of 404 customer support leaders across both B2B and B2C industries in several sectors, including retail, healthcare, and technology. Improved workflows increase collaboration .

Customer Satisfaction 223

Customer Satisfaction B2C Healthcare Customer Expectations 223

Uniphore

DECEMBER 6, 2021

Balaji Raghavan is Chief Technology Officer at Uniphore. When not thinking about game-changing technology to transform industries, he enjoys spending time outdoors either gardening, hiking or biking. Balaji holds a master’s in computer science from the University of Southern California. He resides in Los Altos, California.

Machine Learning 26

Machine Learning Engineering Gaming Start-ups 26