Lumoa

JANUARY 8, 2024

That’s where text analysis, or text mining, comes into play. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

SurveySensum

APRIL 11, 2025

Then, analyze customer feedback with text analytics to find recurring themes. With AI-powered text analytics, you can easily categorize and tag different data types. AI-powered text analytics tackle just that by: Scanning qualitative responses based on keywords, context, and urgency to detect common pain points (e.g.,

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Lumoa

FEBRUARY 9, 2023

It involves incorporating elements of game-play into customer service experiences, such as rewards for customer feedback, leaderboards for customer support agents, and contests to reward customer loyalty. Make your tool a playground and explain the rules of the game. To get started, check this detailed guide to SaaS onboarding.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

FEBRUARY 13, 2025

With SurveySensum leverage advanced sentiment analysis and text analytics to instantly decode customer emotions and pinpoint the key drivers behind your NPS score! Improve your Net Promoter Score with NPS text analytics ! SurveySensums Text Analytics streamlines this process. Dont Just Measure NPSImprove It!

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

VOZIQ

DECEMBER 17, 2020

Workplace disruptions and increased queries are a problem for most businesses, which is why AI is a game-changer for companies that want to ride out these challenging times. Companies may also find it challenging to control costs while managing operational challenges.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

DMG Consulting

JUNE 25, 2021

These real-time analytics solutions listen to what customers are saying and use this information to provide intelligent, machine learning-enabled guidance to agents so they know how to meet each caller’s needs. Read more in our recent post, Current Status of Speech (and Text) Analytics.

Text Analytics 59

Text Analytics Machine Learning Contact Center Gaming 59

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Make your tool a playground and explain the rules of the game. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

JANUARY 31, 2024

You can also leverage Text Analytics software to analyze and comprehend top customer complaints and sentiments. it’s a game-changer! Use this information to predict their future needs, enabling you to make personalized recommendations that resonate with their evolving preferences. Yes, the feedback of course.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

Lumoa

OCTOBER 15, 2023

Swift Solutions: Tackling Issues Through Instant Feedback Analysis Imagine this scenario: Your team launches a product or service into the market, and then… the waiting game begins. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Confirmit

MAY 18, 2020

What was looking like it could be a 4-6-week struggle is now clearly a global game-changer. We’ve been working closely with our clients to ensure our technology is supporting them through this period, from digital feedback through to text analytics. Things in the global aviation industry are tough going at the moment.

CX 59

CX Text Analytics Government Gaming 59

InteractionMetrics

APRIL 12, 2016

Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. And of course, customers refer to similar issues in different ways—and within all this complexity lies valuable, game-changing insights.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Confirmit

MARCH 19, 2018

For many research companies this is a game changer! Automatically categorize and analyze sentiment from respondents’ free text comments : The deepest insights often lie hidden in unstructured, freeform content stored within open-ended survey responses, internal business systems, and scattered across the Internet.

Text Analytics 49

Text Analytics Sentiment Analysis Gaming Technology 49

Execs In The Know

MAY 4, 2023

It’s been a game changer because it has allowed us to build trust with both our customers and our team members. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. O ne of the deepest for us has been the voice of the customer. So, we went all in!

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

SurveySensum

JANUARY 17, 2024

These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Analyze Solicited Feedback with Text Analytics!

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

DMG Consulting

MAY 25, 2018

A great way to address both of these issues is to transition to analytics-enabled QA (AQA). This is where a company uses their speech and text analytics solutions to review anywhere from 10% to 100% of their interactions from all channels, and a QA specialist gets involved only when an issue requires a human touch.

Contact Center 48

Contact Center Social Media Text Analytics Gaming 48

Lumoa

MAY 16, 2024

It’s an innovative approach that’s changing the game in data science and AI development. Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. So, let’s start this journey together.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

DMG Consulting

MAY 8, 2017

Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. The Report provides an in-depth analysis of the gamification market, competitors, suites, competitive landscape, innovation, end-user satisfaction, as well as market, business and servicing trends and challenges.

Contact Center 48

Contact Center Text Analytics Innovation Customer Relationship Management 48

Lumoa

APRIL 18, 2023

Driving change from Voice of Customer feedback is a game changer in customer experience management. Leverage analytics to create the best customer experience The advancements in text analytics and NLP technology have made it possible for CX teams across the world to drastically improve their understanding of their customers.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Make your tool a playground and explain the rules of the game. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

JULY 25, 2023

To make the most of the open-ended responses, CMS leveraged the Text Analytics tool – allowing them to identify trends, uncover valuable suggestions, and tailor their offerings accordingly. Sending reminders is a game-changer in boosting response rates for B2B surveys. However, they didn’t stop there.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

DMG Consulting

SEPTEMBER 29, 2022

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Outlook Text Analytics Actionable Insights 48

DMG Consulting

AUGUST 3, 2018

Robotic process automation is a game-changer for the economy, said Donna Fluss, President of DMG Consulting. Automation and artificial intelligence (AI) are changing how companies operate, allowing them to re-imagine and re-invest in all aspects of their business.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

DMG Consulting

MAY 7, 2018

The ability to break down departmental silos and gather information across the enterprise is a game-changer that will benefit the entire organization.”. “KM facilitates collaboration among departments, which improves the customer experience.

Artificial Intelligence 48

Artificial Intelligence Contact Center Text Analytics AI 48

DMG Consulting

JUNE 11, 2019

It provides the game-changing innovation that is opening doors to unlimited new possibilities in many fields. The Report provides an in-depth analysis of these artificial intelligence (AI)-enabled solutions, which are playing an increasingly influential role in the digital transformation and future of service organizations.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. It’s like having a magic wand to streamline your feedback process.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. Mark Gubbins concludes, "CX programs to meet new expectations are not nice-to-haves, they are vital to stay in the game."

Customer Experience 60

Customer Experience Pharmaceutical NPS Text Analytics 60

SurveySensum

DECEMBER 4, 2024

Though the employees should be informed about the importance of NPS, never try to game the NPS. Use text analytics to understand common themes in customer comments. Regular Training for Employees: Train the bank employees on NPS customer service skills and other services offered by the bank.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

DECEMBER 25, 2023

With text analytics software , they dug deeper into customer feedback. The lesson learned: real-time customer feedback and proactive measures can be a game-changer in retaining customers and fostering long-term success. (Yes/No) Let’s uncover how the company acted on the responses step-by-step and closed the feedback loop.

Retail 52

Retail NPS Text Analytics Customer Feedback 52

DMG Consulting

MARCH 31, 2019

The fact that these customized contact center solutions can be built and customized quickly and easily, using standard development languages, is a game-changer. Some of the vendors who have traditionally been “solution providers” are now starting to position their offerings as both a product and a platform.

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

DMG Consulting

APRIL 16, 2019

It’s not just about productivity improvements, but game-changing innovation that is opening up doors to new possibilities. Speech and text analytics, also known collectively as interaction analytics, provide a firsthand, unfiltered view of what transpires between customers and an organization.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

VOZIQ

JULY 18, 2022

Text analytics can help you analyze unstructured textual data from agent notes and survey responses to understand the needs, wants and expectations of the customers. Text analytics also uncovers insights into customer sentiments and intent. AI and machine learning are indispensable to stay ahead in the retention game.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

VOZIQ

JULY 18, 2022

Text analytics can help you analyze unstructured textual data from agent notes and survey responses to understand the needs, wants and expectations of the customers. Text analytics also uncovers insights into customer sentiments and intent. AI and machine learning are indispensable to stay ahead in the retention game.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

SurveySensum

DECEMBER 19, 2023

This real-time data collection is a game-changer for businesses. Use analytics tools such as SurveySensum’s Text Analytics Software to transform your survey data into valuable insights effortlessly. Digital signage surveys are the game-changers your business needs to keep that customer relationship fresh and growing.

Text Analytics 52

Text Analytics Gaming Customer Feedback Start-ups 52

SurveySensum

SEPTEMBER 1, 2023

This task is made easier with an automated Text Analytics Platform that swiftly extracts trends and sentiments. And not just that, all the feedback is gathered in real-time and can be analyzed in just a few seconds with Text Analytics Tool – giving you top insights to work on. Now what to do with these insights?

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52