Lumoa

OCTOBER 15, 2023

Swift Solutions: Tackling Issues Through Instant Feedback Analysis Imagine this scenario: Your team launches a product or service into the market, and then… the waiting game begins. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

DMG Consulting

NOVEMBER 6, 2024

Is that the case with conversation analytics? Are these solutions the speech and text analytics applications we’ve known for decades, just with a different name? The answer is a resounding “no”! But the addition of GenAI technology means these solutions are “new and improved.”

Text Analytics 48

Text Analytics Sentiment Analysis Contact Center Gaming 48

SurveySensum

JANUARY 17, 2024

These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Analyze Solicited Feedback with Text Analytics!

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Confirmit

MAY 18, 2020

What was looking like it could be a 4-6-week struggle is now clearly a global game-changer. We’ve been working closely with our clients to ensure our technology is supporting them through this period, from digital feedback through to text analytics. Things in the global aviation industry are tough going at the moment.

CX 59

CX Text Analytics Government Gaming 59

InteractionMetrics

APRIL 12, 2016

Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. And of course, customers refer to similar issues in different ways—and within all this complexity lies valuable, game-changing insights.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Confirmit

MARCH 19, 2018

For many research companies this is a game changer! Automatically categorize and analyze sentiment from respondents’ free text comments : The deepest insights often lie hidden in unstructured, freeform content stored within open-ended survey responses, internal business systems, and scattered across the Internet.

Text Analytics 49

Text Analytics Sentiment Analysis Gaming Technology 49

Execs In The Know

MAY 4, 2023

It’s been a game changer because it has allowed us to build trust with both our customers and our team members. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. O ne of the deepest for us has been the voice of the customer. So, we went all in!

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

DMG Consulting

MAY 25, 2018

A great way to address both of these issues is to transition to analytics-enabled QA (AQA). This is where a company uses their speech and text analytics solutions to review anywhere from 10% to 100% of their interactions from all channels, and a QA specialist gets involved only when an issue requires a human touch.

Contact Center 48

Contact Center Social Media Text Analytics Gaming 48

Lumoa

MAY 16, 2024

It’s an innovative approach that’s changing the game in data science and AI development. Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. So, let’s start this journey together.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

DMG Consulting

MAY 8, 2017

Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. The Report provides an in-depth analysis of the gamification market, competitors, suites, competitive landscape, innovation, end-user satisfaction, as well as market, business and servicing trends and challenges.

Contact Center 48

Contact Center Text Analytics Customer Relationship Management Innovation 48

Lumoa

APRIL 18, 2023

Driving change from Voice of Customer feedback is a game changer in customer experience management. Leverage analytics to create the best customer experience The advancements in text analytics and NLP technology have made it possible for CX teams across the world to drastically improve their understanding of their customers.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Make your tool a playground and explain the rules of the game. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60

SurveySensum

JULY 25, 2023

To make the most of the open-ended responses, CMS leveraged the Text Analytics tool – allowing them to identify trends, uncover valuable suggestions, and tailor their offerings accordingly. Sending reminders is a game-changer in boosting response rates for B2B surveys. However, they didn’t stop there.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

DMG Consulting

SEPTEMBER 29, 2022

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

DMG Consulting

AUGUST 3, 2018

Robotic process automation is a game-changer for the economy, said Donna Fluss, President of DMG Consulting. Automation and artificial intelligence (AI) are changing how companies operate, allowing them to re-imagine and re-invest in all aspects of their business.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

DMG Consulting

MAY 7, 2018

The ability to break down departmental silos and gather information across the enterprise is a game-changer that will benefit the entire organization.”. “KM facilitates collaboration among departments, which improves the customer experience.

Artificial Intelligence 48

Artificial Intelligence Contact Center Text Analytics AI 48

DMG Consulting

JUNE 11, 2019

It provides the game-changing innovation that is opening doors to unlimited new possibilities in many fields. The Report provides an in-depth analysis of these artificial intelligence (AI)-enabled solutions, which are playing an increasingly influential role in the digital transformation and future of service organizations.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. It’s like having a magic wand to streamline your feedback process.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. Mark Gubbins concludes, "CX programs to meet new expectations are not nice-to-haves, they are vital to stay in the game."

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

SurveySensum

DECEMBER 25, 2023

With text analytics software , they dug deeper into customer feedback. The lesson learned: real-time customer feedback and proactive measures can be a game-changer in retaining customers and fostering long-term success. (Yes/No) Let’s uncover how the company acted on the responses step-by-step and closed the feedback loop.

Retail 52

Retail NPS Text Analytics Customer Feedback 52

DMG Consulting

MARCH 31, 2019

The fact that these customized contact center solutions can be built and customized quickly and easily, using standard development languages, is a game-changer. Some of the vendors who have traditionally been “solution providers” are now starting to position their offerings as both a product and a platform.

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

DMG Consulting

APRIL 16, 2019

It’s not just about productivity improvements, but game-changing innovation that is opening up doors to new possibilities. Speech and text analytics, also known collectively as interaction analytics, provide a firsthand, unfiltered view of what transpires between customers and an organization.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Text Analytics 48

VOZIQ

JULY 18, 2022

Text analytics can help you analyze unstructured textual data from agent notes and survey responses to understand the needs, wants and expectations of the customers. Text analytics also uncovers insights into customer sentiments and intent. AI and machine learning are indispensable to stay ahead in the retention game.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

VOZIQ

JULY 18, 2022

Text analytics can help you analyze unstructured textual data from agent notes and survey responses to understand the needs, wants and expectations of the customers. Text analytics also uncovers insights into customer sentiments and intent. AI and machine learning are indispensable to stay ahead in the retention game.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

CSAT.AI

JANUARY 30, 2019

An athlete trains regularly, not just on game day. Bring the team together: “In QA, text analytics is a huge deal. This is amazing, but if I’ve never told the team which words to avoid or always use, these analytics won’t help me in the short term. Make training solid and ongoing.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Customer Service Customer Satisfaction 52

SurveySensum

DECEMBER 19, 2023

This real-time data collection is a game-changer for businesses. Use analytics tools such as SurveySensum’s Text Analytics Software to transform your survey data into valuable insights effortlessly. Digital signage surveys are the game-changers your business needs to keep that customer relationship fresh and growing.

Text Analytics 52

Text Analytics Gaming Start-ups Customer Feedback 52

SurveySensum

SEPTEMBER 1, 2023

This task is made easier with an automated Text Analytics Platform that swiftly extracts trends and sentiments. And not just that, all the feedback is gathered in real-time and can be analyzed in just a few seconds with Text Analytics Tool – giving you top insights to work on. Now what to do with these insights?

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

NOVEMBER 7, 2024

Qualaroo Features SurveySensum Qualaroo Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Text Analytics 52

Text Analytics Sentiment Analysis NPS CX 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. With its versatile surveys and real-time insights, it elevates your feedback game. Your next click could be a game-changer for your app!

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing). With Freshdesk, scaling your support game is a piece of cake.

CX 52

CX Customer Experience Social Media CRM 52

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. Tools like SurveySensum’s Text Analytics can help you identify emerging complaints, track customer sentiment, and act in real time. billion in 2022 and is projected to grow from $6.47 billion in 2023 to $28.65

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

SurveySensum

JUNE 4, 2024

Pros Seamlessly integrates with other data and marketing tools Can obtain granular data points with ease User-friendly, reliable, and flexible platform Cons Lack of EMEA coverage for the gaming dataset Dashboards aren’t available for all data sources Pricing You have to contact the GWI team for pricing details. G2 Review : 4.4/5

E-commerce 52

E-commerce Social Media Start-ups Non-Profits 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

InteractionMetrics

SEPTEMBER 17, 2019

Either way, it’s what we call Gaming and it’s the second flaw on the list below. Text answers must be tagged, coded, and quantified, otherwise, key insights are lost. Software-based text analytics are a great start. Essentially, my rep is pushing for the answers he wants his higher ups to see.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? In essence, setting the game plan for defining feedback goals lays the foundation for a successful and effective feedback implementation process. You don’t need to manually tag every response.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52