VOZIQ

DECEMBER 17, 2020

Workplace disruptions and increased queries are a problem for most businesses, which is why AI is a game-changer for companies that want to ride out these challenging times. Companies may also find it challenging to control costs while managing operational challenges.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

SurveySensum

DECEMBER 19, 2023

This real-time data collection is a game-changer for businesses. Use analytics tools such as SurveySensum’s Text Analytics Software to transform your survey data into valuable insights effortlessly. Digital signage surveys are the game-changers your business needs to keep that customer relationship fresh and growing.

Text Analytics 52

Text Analytics Gaming Start-ups Customer Feedback 52

DMG Consulting

SEPTEMBER 29, 2022

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Confirmit

MAY 18, 2020

What was looking like it could be a 4-6-week struggle is now clearly a global game-changer. We’ve been working closely with our clients to ensure our technology is supporting them through this period, from digital feedback through to text analytics. Things in the global aviation industry are tough going at the moment.

CX 59

CX Text Analytics Government Gaming 59

SurveySensum

SEPTEMBER 1, 2023

This task is made easier with an automated Text Analytics Platform that swiftly extracts trends and sentiments. And not just that, all the feedback is gathered in real-time and can be analyzed in just a few seconds with Text Analytics Tool – giving you top insights to work on. Now what to do with these insights?

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

VOZIQ

JULY 18, 2022

Text analytics can help you analyze unstructured textual data from agent notes and survey responses to understand the needs, wants and expectations of the customers. Text analytics also uncovers insights into customer sentiments and intent. AI and machine learning are indispensable to stay ahead in the retention game.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

VOZIQ

JULY 18, 2022

Text analytics can help you analyze unstructured textual data from agent notes and survey responses to understand the needs, wants and expectations of the customers. Text analytics also uncovers insights into customer sentiments and intent. AI and machine learning are indispensable to stay ahead in the retention game.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. With its versatile surveys and real-time insights, it elevates your feedback game. Your next click could be a game-changer for your app!

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Lumoa

APRIL 18, 2023

Driving change from Voice of Customer feedback is a game changer in customer experience management. Leverage analytics to create the best customer experience The advancements in text analytics and NLP technology have made it possible for CX teams across the world to drastically improve their understanding of their customers.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Execs In The Know

MAY 4, 2023

It’s been a game changer because it has allowed us to build trust with both our customers and our team members. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. O ne of the deepest for us has been the voice of the customer. So, we went all in!

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Confirmit

MARCH 19, 2018

For many research companies this is a game changer! Automatically categorize and analyze sentiment from respondents’ free text comments : The deepest insights often lie hidden in unstructured, freeform content stored within open-ended survey responses, internal business systems, and scattered across the Internet.

Text Analytics 49

Text Analytics Sentiment Analysis Gaming Technology 49

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. Tools like SurveySensum’s Text Analytics can help you identify emerging complaints, track customer sentiment, and act in real time. billion in 2022 and is projected to grow from $6.47 billion in 2023 to $28.65

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

DMG Consulting

MAY 25, 2018

A great way to address both of these issues is to transition to analytics-enabled QA (AQA). This is where a company uses their speech and text analytics solutions to review anywhere from 10% to 100% of their interactions from all channels, and a QA specialist gets involved only when an issue requires a human touch.

Contact Center 48

Contact Center Social Media Text Analytics Gaming 48

InteractionMetrics

APRIL 12, 2016

Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. And of course, customers refer to similar issues in different ways—and within all this complexity lies valuable, game-changing insights.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? In essence, setting the game plan for defining feedback goals lays the foundation for a successful and effective feedback implementation process. You don’t need to manually tag every response.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

NOVEMBER 2, 2023

But is customer feedback really a game-changer? Utilizing data analysis tools like Text Analytics software to identify trends and patterns. To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

DMG Consulting

JUNE 11, 2019

It provides the game-changing innovation that is opening doors to unlimited new possibilities in many fields. The Report provides an in-depth analysis of these artificial intelligence (AI)-enabled solutions, which are playing an increasingly influential role in the digital transformation and future of service organizations.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

AUGUST 3, 2018

Robotic process automation is a game-changer for the economy, said Donna Fluss, President of DMG Consulting. Automation and artificial intelligence (AI) are changing how companies operate, allowing them to re-imagine and re-invest in all aspects of their business.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

DMG Consulting

MAY 7, 2018

The ability to break down departmental silos and gather information across the enterprise is a game-changer that will benefit the entire organization.”. “KM facilitates collaboration among departments, which improves the customer experience.

Artificial Intelligence 48

Artificial Intelligence Contact Center Text Analytics AI 48

DMG Consulting

MAY 8, 2017

Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. The Report provides an in-depth analysis of the gamification market, competitors, suites, competitive landscape, innovation, end-user satisfaction, as well as market, business and servicing trends and challenges.

Contact Center 48

Contact Center Text Analytics Customer Relationship Management Innovation 48

DMG Consulting

MARCH 31, 2019

The fact that these customized contact center solutions can be built and customized quickly and easily, using standard development languages, is a game-changer. Some of the vendors who have traditionally been “solution providers” are now starting to position their offerings as both a product and a platform.

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

DMG Consulting

APRIL 16, 2019

It’s not just about productivity improvements, but game-changing innovation that is opening up doors to new possibilities. Speech and text analytics, also known collectively as interaction analytics, provide a firsthand, unfiltered view of what transpires between customers and an organization.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SurveySensum

JANUARY 31, 2024

You can also leverage Text Analytics software to analyze and comprehend top customer complaints and sentiments. it’s a game-changer! Use this information to predict their future needs, enabling you to make personalized recommendations that resonate with their evolving preferences. Yes, the feedback of course.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

SurveySensum

SEPTEMBER 12, 2023

To show appreciation for users’ help in identifying and addressing these issues, the game rewards users with in-game currency or other bonuses. You can use SurveySensum’s AI Text Analytics software that automates the process of analyzing the data in real time with the help of machine learning.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. The Text Analytics software enables users to get actionable insights from open-ended feedback. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

CSAT.AI

JANUARY 30, 2019

An athlete trains regularly, not just on game day. Bring the team together: “In QA, text analytics is a huge deal. This is amazing, but if I’ve never told the team which words to avoid or always use, these analytics won’t help me in the short term. Make training solid and ongoing.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Customer Satisfaction Customer Service 52

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. Mark Gubbins concludes, "CX programs to meet new expectations are not nice-to-haves, they are vital to stay in the game."

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

SurveySensum

FEBRUARY 6, 2024

Benefits of Using Cancellation Surveys Customer feedback gathered from cancellation surveys can be a game-changer for your business, bringing many benefits beyond just understanding why customers leave. Speech Analytics: Utilizing text analytics software to detect keywords like “cancel” or expressions indicating dissatisfaction.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Lumoa

MAY 16, 2024

It’s an innovative approach that’s changing the game in data science and AI development. Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. So, let’s start this journey together.

Machine Learning 83

Machine Learning ML Engineering Text Analytics 83

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. Mark Gubbins concludes, "CX programs to meet new expectations are not nice-to-haves, they are vital to stay in the game."

Customer Experience 32

Customer Experience NPS Pharmaceutical Text Analytics 32

Lumoa

FEBRUARY 9, 2023

It involves incorporating elements of game-play into customer service experiences, such as rewards for customer feedback, leaderboards for customer support agents, and contests to reward customer loyalty. Make your tool a playground and explain the rules of the game. To get started, check this detailed guide to SaaS onboarding.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

OCTOBER 15, 2023

Swift Solutions: Tackling Issues Through Instant Feedback Analysis Imagine this scenario: Your team launches a product or service into the market, and then… the waiting game begins. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

SurveySensum

MAY 19, 2023

Though the employees should be informed about the importance of NPS, never try to game the NPS. Use text analytics to understand common themes in customer comments. Regular Training for Employees: Train the bank employees on customer service skills and other services offered by the bank.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Qualtrics

SEPTEMBER 26, 2019

Devin is a Content Marketing Specialist at G2 writing about data, analytics, and digital marketing. Outside of work, he enjoys watching his beloved Cubs, playing baseball, and gaming. Prior to G2, he helped scale early-stage startups out of Chicago’s booming tech scene.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Make your tool a playground and explain the rules of the game. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114