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The Game-Changer: Why Omnichannel Comms is Critical for Gaming

Comm100

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. Enter omnichannel communication.

Gaming 111
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Gaming support economics: A guide to maximizing ROI in the AI agent era

Intercom

In the high-stakes world of gaming, support teams face a unique set of challenges. For too long, gaming operators have been forced to choose between three competing priorities: Speed: Providing fast responses to keep players in the game. Increased churn when frustrated players abandon games.

Gaming 52
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Transform gaming support: Give every player VIP-level service with Fin

Intercom

In the world of online gaming , keeping players engaged is crucial. To keep the game going and maximize revenue opportunities operators need to provide players with instant, personalized, 24/7 support on any channel, and in a way that feels completely seamless.

Gaming 52
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Customer Service + AI = Customer Success 3.0

ECXO

This is particularly valuable for understanding which touchpoints in the customer journey require a higher level of attention from the organization to improve the perception of the customers. It has emerged as a game-changer in customer support. Using AI to Enhance the Experience 1.

AI 207
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When Your Brand Promise and Customer Experience Don’t Align

CX Journey

It defines the value your brand delivers at every touchpoint, from products and services to the people behind them. Sign up for our newsletter for updates, insights, and other great content that you can use to up your EX and CX game. But here’s the catch: a brand promise is only as strong as the experience that delivers it.

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Why Multi-Level IVR Is a Game-Changer for Hosted PBX Services?

Hodusoft

Why Multi-Level IVR Is a Game-Changer for Hosted PBX Services? Multi-level IVR have proved to be a hosted game-changer for many types and sizes of businesses such as hosted Private Branch Exchange (PBX) service providers. The post Why Multi-Level IVR Is a Game-Changer for Hosted PBX Services? Ask for a Free demo!

Gaming 52
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Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience

ECXO

When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience. This concept can be applied to customer experience as well.

CX 334