Customer Experience Matrix

OCTOBER 14, 2014

But it doesn’t find near matches based on similarities among inputs, append external data to customer profiles for enrichment or cleansing, or offer semantic processing for unstructured data. CommandIQ was developed for an online game company that wanted an efficient way to push messages to customers based on specific behaviors.

Unstructured Data 75

Unstructured Data Gaming Start-ups 75

InteractionMetrics

NOVEMBER 11, 2024

Key takeaways: NPS has become a gamed system: Companies often prioritize the score itself over genuine customer feedback, leading to data that’s not meaningful. Martha : Okay, I think in most cases, as a consumer you shouldn’t because I think it’s just a completely gamed system. Well, I mean, originally. Like, never.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

Customer Experience Matrix

MARCH 13, 2017

The paper also covered broader trends including: Unstructured data, which they saw as a potentially bottomless source of insight. By contrast, traditional corporate data management is almost exclusively about business operations. What’s interesting is they didn’t suggest many operational uses for it.

Unstructured Data 48

Unstructured Data Artificial Intelligence Customer Experience Gaming 48

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. This often result in inefficiencies, delays, and increased risk of errors and non-compliance. All with our pre-training.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Qualtrics

JULY 29, 2021

It happens in informal ways like social posts, support calls, product reviews, and video recordings––this kind of unstructured data is seeing unprecedented growth. This is an absolute game-changer for Experience Management, the category we created and continue to lead.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Shep Hyken

APRIL 8, 2022

Retail Industry Leaders Game to Sustain Digital Customer Experience . petabytes of unstructured data from 1 million customers every hour. Encourage and support online and offline communities . Engage customers in DIY, product-building, and self-customization activities during the purchase .

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

Lumoa

APRIL 18, 2023

Driving change from Voice of Customer feedback is a game changer in customer experience management. Customer experience has been considered a differentiator for years—but it’s been hard to execute on CX improvement opportunities because of siloed and unstructured data. They make it easier for you to deliver a consistent delight.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

SurveySensum

SEPTEMBER 11, 2024

AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights. In active participation, customers actively contribute to the design, marketing, production, and usage of products of their own free will.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Intercom

MAY 31, 2023

Deep learning algorithms are highly effective at processing complex and unstructured data, such as images, audio, and text, and have enabled significant advances in a wide range of applications such as natural language processing, speech recognition, and image recognition systems that include facial recognition, self-driving cars, etc.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Intercom

APRIL 20, 2023

In his most recent book, Do B2B Better: Drive Growth Through Game-Changing Customer Experience , he set out to understand the differences between those who can prove that a better customer experience equals better business versus the ones who are just hoping it’ll happen. And so, CX programs often end up getting cut.

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Steven Van Belleghem

MAY 19, 2020

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Contact centers and customer contact departments are being very creative with non-work-related video conferences, games, quick chats, messaging groups etc. That’s beautiful to see.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. While the cause of the high turnover rate is debatable, managers can help keep agents motivated via interactive, game-like principles in different contexts. Storyline: Gamification. 3. Gamification.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Beyond Philosophy

DECEMBER 21, 2023

That said, it can be difficult to game the system with AI if you didn’t build it. Whether you need qualitative or quantitative data analyzed, AI is great at grouping outputs. So, you can give it unstructured data and then group it numerically or by theme, or whatever you need. Moreover, it can create categories.

Unstructured Data 88

Unstructured Data AI Customer-Centric Organization Gaming 88

VOZIQ

NOVEMBER 13, 2022

It is especially important considering that most of your customer data— as much as 80% —is available in unstructured form. This unstructured data is the voice of the customer and holds the key to unlocking complex customer behaviors and needs. Personalization is a critical component in upping your retention game.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52

Comm100

FEBRUARY 17, 2025

Betting trends, player statistics, outcome probabilities, and game retention are just some of the data points that most operators look at. AI systems can process both structured and unstructured data at scale. Essentially, AI tools have overhauled the playbook on data science.

Sports 52

Sports AI Machine Learning Gaming 52

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52