Reimagining CX: How to Implement Effective AI-Driven Transformations

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As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty.

💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.

This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before! Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries.

Learning Objectives:

Understanding the key role of conversational AI and generative AI/LLMs (like ChatGPT) in CX transformation 🔑
How AI-powered chatbots, virtual assistants, and natural language processing are enhancing customer interactions, streamlining operations, and reshaping the customer journey 🤖
Understanding why conversational AI and generative AI need to be incorporated into your customer service or contact center today 💻!

Don't miss this exclusive event! Register today and receive FREE GIFTS from Steve after the webinar!

🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT

Brought to you by:

Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

Steve has built a career transforming and boosting customer experiences. By taking a 360-degree view of the customer and their interactions with a company. Steve makes sure each employee, through his SIMPLECX Methodology, understands the value of CX and has the actionable knowledge necessary to make better decisions and serve customers in a way that increases loyalty, referrals, sales, and satisfaction.

Steve consults with many companies on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak, consult, and write about CX best practices in contact centers, healthcare, finance, utilities, insurance, and telecommunications.

Steve is a successful entrepreneur in his own right, having built and sold six startups. He has spent many years cultivating his methodology to CX and has constantly held to the mantra of “the customer is at the center of the universe”.

Check out Steve's podcast, Science of CX, and connect with him on LinkedIn!

Tech Customer Success