ECXO

MAY 14, 2024

Adaptability and Innovation: H2H encourages businesses to view their operations from a more human-centric lens, leading to innovative solutions tailored to real human needs and desires. H2H interactions build trust, as businesses are seen as more than just entities but as communities of people working towards shared goals.

B2C 156

B2C B2B Artificial Intelligence Non-Profits 156

Lightico

FEBRUARY 4, 2025

Yet these traditional AI tools are often constrained by rigid rulesets or prebuilt machine-learning models that excel in well-defined tasks. Enhances Accuracy : Machine learning models reduce the risk of human errorslike typos or missed fields. is paramount.

Finance 52

Finance AI Compliance Machine Learning 52

Comm100

DECEMBER 12, 2023

Built on advanced machine learning models (LMs) like GPT and with vast datasets, Generative AI bots can hold dynamic, human-like conversations in every interaction. Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

DMG Consulting

MARCH 1, 2019

Innovation Is What Makes Us Great. I live in a country where I can freely, without fear of persecution, disagree with my government. We have the ability to innovate even if it’s only to fail and start over again and again. (And And I do appreciate that there is much innovation that comes from other countries as well.)

Innovation 59

Innovation Artificial Intelligence Machine Learning Social Media 59

Intercom, Inc.

DECEMBER 12, 2018

The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. In 2018, however, there’s finally an alternative to doing this by hand: machine learning. – lie beyond the realms of this article but one thing is clear: this market is HUGE.

Technology 223

Technology Technology B2C B2B 223

Sprinklr

OCTOBER 5, 2021

In this guidance, the governing body is seeking to modernize the way financial firms define and deal with complaints from consumers and small businesses. Does it incorporate industry-specific machine-learning models that are not only built for your industry, but can be tailored to your organization?

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Steven Van Belleghem

APRIL 27, 2021

Diversification has become a big part of innovation, and Grab is completely on board with that trend. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. 2. Get out of your own lane.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

Lumoa

JANUARY 9, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. data security, gig economy, AI, machine learning).” Rüdiger Pläster, Executive Managing Director at ORT Medienverbund “I do see a bright future of all facets of CX.?Never

CX 133

CX Customer Experience Artificial Intelligence Omnichannel 133

CommBox

JULY 18, 2024

Will AI be the technology that propels us forward, ensuring continuous growth and innovation? Challenges in Civic Engagement Consistent communication is essential to bridge the significant communication divide between local governments and their citizens. AI is making communities more innovative and more connected.

AI 52

AI Social Media Government Machine Learning 52

Comm100

OCTOBER 16, 2018

While there are many ways to improve CX – ease of use, innovation, and speed are just a few – companies should be paying more attention to consistency and personalization. Highly regulated industries like government and public services will have different needs than the tech industry. Why amazing customer experiences matter.

Customer Experience 71

Customer Experience Artificial Intelligence AI Machine Learning 71

Fonolo

SEPTEMBER 20, 2018

Their research study was based on the idea that every feature of intelligence can, in principle, be so precisely described that a machine can be made to simulate them. Decades later, after many attempts, ground-breaking AI technology emerged after major inroads into machine learning were made. The Future is Now.

AI 65

AI Artificial Intelligence Machine Learning Contact Center 65

Intercom, Inc.

DECEMBER 5, 2019

AI is based upon constantly evolving machine-learning models, so it’s important for companies to understand and be able to explain how the data is being handled and processed. We had to wait a long time for those innovations to become useful to individual consumers, and now it seems like we’re on the cusp of mass adoption.

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

DMG Consulting

MARCH 31, 2022

Customers are demonstrating a desire to help themselves, regardless of the channel in which they interact with any organization, whether it is a company or government agency. Enterprises and government agencies need to dedicate the time and effort to take a fresh look at all of their self-service capabilities.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword.

Innovation 52

Innovation CX Non-Profits AI 52

Doing CX Right

JULY 14, 2020

Fostering a Culture of Innovation. Sustaining Growth with Best Practices for Organizational Design & Governance. Machine Learning & Artificial Intelligence. Navigating Through Disruption with New Strategic Models. New Models for Hiring, Retaining & Growing People for the Future. Going Virtual.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

Gainsight

AUGUST 20, 2024

The 2010s saw AI expanding its reach through machine learning and natural language processing capabilities, making it accessible to a broader audience. Invest in data cleansing and enrichment processes and establish robust data governance frameworks to maintain high data quality over time.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

Zendesk

NOVEMBER 28, 2023

Bots and virtual assistants Bots and virtual assistants are types of conversational AI that use deep learning , machine learning algorithms, and natural language processing (NLP) to learn from human interactions. It’s also a cloud computing provider offering AI and machine learning services.

AI 52

AI ML Machine Learning Artificial Intelligence 52

SurveySensum

JULY 14, 2020

Kaye Chapman – Learning & Development Manager at Comm100 and CX Accelerator Community Organizer. She holds an MA gained through University College London, the top university for education in the world, and currently works as a Learning and Development Manager at Comm100. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Experience Matrix

MAY 26, 2023

The size of most markets is governed by a combination of supply and demand. New gaps will continue to appear so long as innovation continues, and there’s no reason to expect innovation will stop. This issue – let’s call it governance – has almost entirely blocked deployment of user-built systems as enterprise applications.

AI 62

AI Government Machine Learning Innovation 62

Comm100

NOVEMBER 25, 2020

Much of this speculation revolves around how to use these innovations to enhance customer service efforts, which has become such a crucial component of organizational growth today. Additionally, the ongoing pandemic has also created a need for customer service teams to be more sensitive and cautious in their approach towards customers.

CRM 52

CRM AI Customer Service ML 52

DMG Consulting

SEPTEMBER 17, 2021

Companies and government agencies that had already migrated to contact-center-as-a-service (CCaaS) solutions made the transition more easily than those using premises-based automatic call distributors (ACDs) and dialers, but both groups were ultimately successful.

Contact Center 48

Contact Center Artificial Intelligence Innovation Technology 48

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. Silos, inconsistencies, and poor governance impede performance.

AI 372

AI CX Sentiment Analysis Net Promoter Score 372

SurveySensum

DECEMBER 29, 2023

These technological advancements augment patient engagement and optimize operational efficiency, positioning healthcare institutions at the forefront of innovation. Predicting the Future — Big Data, Machine Learning, and Clinical Medicine. Ethics and Governance of Artificial Intelligence for Health. McKinney, S.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Steven Van Belleghem

JANUARY 16, 2019

Bytedance’s content platforms TikTok and Toutiao, too, are masters at buying and holding people’s attention though machine learning: we’ll surely see some further endeavors in the advertising category if their élan continues. The US still dominates the autonomous driving market, though.

E-commerce 52

E-commerce Healthcare Retail Finance 52

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. data security, gig economy, AI, machine learning).” data security, gig economy, AI, machine learning).” Never underestimate the customers expectation in CX.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Qualtrics

OCTOBER 6, 2021

They look to signals like growth metrics, competitive innovation, employee productivity, etc. to define their product, business, and people strategies. All too often, this inside-out approach leads to solutions that are disconnected from customers’ and employees’ needs. A connected, intelligent system for Experience Data.

Social Media 26

Social Media Machine Learning Touchpoint Healthcare 26

C3Centricity

SEPTEMBER 24, 2017

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. Machine learning adds further value by understanding the relationships between the data which may have previously gone unnoticed. But he is (hopefully) right.

Technology 48

Technology Technology Manufacturing Transportation 48

Qualtrics

JANUARY 16, 2019

Specific sessions for Government and academic researchers. Who should go: Survey researchers and practitioners in academia, media, government, the non-profit sector, and private industry. Peter Mackey Head of Strategic Innovation, Wizer. Who should go: Market research leaders looking to gain new, innovative ideas.

Gambling 28

Gambling Non-Profits Government Innovation 28

Qualtrics

DECEMBER 12, 2019

At Qualtrics we’ve been hard at work on innovations to streamline the launch of XM programs across all four core experiences of business—customer, employee, product, and brand. New Text iQ visualizations — Text iQ uses AI and machine learning to analyze unstructured data for topic and sentiment. That future is here.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

Qualtrics

AUGUST 13, 2019

Academic research is an essential component to all breakthrough innovations. First and foremost researchers need to secure funding for their work, such as from government departments or private enterprises. Does it use machine learning and artificial intelligence? What security and governance is supplied?

Artificial Intelligence 20

Artificial Intelligence Government Machine Learning Healthcare 20

eglobalis

DECEMBER 4, 2024

Key arguments for CXs supposed demise include: AI and machine learning will automate all customer interactions. These arguments fail to recognize that technology is only as effective as the strategies that govern its use. Predictive algorithms will remove the need for human intervention in strategy.

B2B 441

B2B Artificial Intelligence AI CX 441

InteractionMetrics

APRIL 10, 2025

Mail-In / Postal Surveys: These are used less frequently nowadays, but they’re still valuable for reaching an older target population or those less connected digitally (like healthcare or government services). After several survey rounds, they pinpoint which innovations deserve priority funding.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

Sprinklr

OCTOBER 20, 2021

Share insights internally and externally to fuel collaboration and innovation across your enterprise. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Learn more about Sprinklr Social Suites. Three key differentiators to look for.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Gainsight

JULY 22, 2019

Did innovation somehow slow down? All of these features represent a bit of that bleeding-edge technological innovation that doesn’t seem to get enough credit when it’s behind-the-scenes powering other businesses on to success. Is the future just way less futuristic than we were hoping for? Workflow Engine (CS, CX, CDP, RO).

Engineering 40

Engineering Innovation Machine Learning Manufacturing 40

Gainsight

JULY 22, 2019

Did innovation somehow slow down? All of these features represent a bit of that bleeding-edge technological innovation that doesn’t seem to get enough credit when it’s behind-the-scenes powering other businesses on to success. Is the future just way less futuristic than we were hoping for? Workflow Engine (CS, CX, CDP, RO).

Engineering 40

Engineering Innovation Machine Learning Manufacturing 40

1 to 1

DECEMBER 22, 2021

In the years before the pandemic, analysts knew that the adoption of AI, machine learning, and automated interactions were rapidly on the rise, but little did we know how essential these innovations would be in the new-normal. If you can stem attrition, you can fund the pay increases easily. Balance automation with humanity.

Contact Center 26

Contact Center Machine Learning Government Touchpoint 26