ClearAction

SEPTEMBER 28, 2015

Second, it is the key to being more innovative, and more successful in launches. Incongruent CX governance, design, data, or improvement efforts are typically more transparent to customers than we realize. So of course momentum is an essential aspect of customer experience strategy and governance. 3) CX Patterns Move the Needle.

CXM 105

CXM Customer Experience VOC Government 105

Win the Customer

DECEMBER 13, 2023

From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain. Innovation and Product Development AI facilitates innovation by analyzing market trends, gathering consumer feedback, and predicting future demands.

AI 69

AI Artificial Intelligence Customer Experience Predictive Analytics 69

Gainsight

AUGUST 20, 2024

AI’s capabilities in Customer Success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate. Invest in data cleansing and enrichment processes and establish robust data governance frameworks to maintain high data quality over time.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

Gainsight

FEBRUARY 27, 2025

Its about recognizing the brilliance, strength, and innovation that our community brings to every field. Additionally, he is the Co-Founder of Dataplant, an Agentic AI platform that employs predictive analytics to aid businesses in proactively driving revenue through hyper-personalized customer interactions.

Pharmaceutical 52

Pharmaceutical AI Education Predictive Analytics 52

Qualtrics

NOVEMBER 1, 2019

The federal government made a $30-billion push for EHR in 2009. We don’t want to continually innovate in a vacuum simply for the sake of disruption. Asking key questions can lead us to new discoveries and new directions in order to drive important innovations and disruptions. Take Electronic Health Records (EHR) as an example.

Healthcare 20

Healthcare Predictive Analytics Hospitality Hospitality 20

Sprinklr

OCTOBER 20, 2021

Share insights internally and externally to fuel collaboration and innovation across your enterprise. Unique AI capabilities: does the technology have AI capabilities built for unstructured data, such as anomaly and trend detection, predictive analytics, and industry-specific AI models? Three key differentiators to look for.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

The platform continuously innovates, rolling out 400+ new features annually, and even offers AI Experience tokens so you can add AI-driven capabilities without extra infrastructure. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities.

CX 52

CX Social Media Contact Center Compliance 52

Gainsight

AUGUST 20, 2024

AI’s capabilities in customer success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate. Brady Bluhm, CS Manager, Innovation & Enablement, Gainsight, is leading change management on the Gainsight CS team when it comes to all things AI.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

C3Centricity

JANUARY 25, 2025

Source ) Their system connects predictive analytics, consumer sentiment analysis, and dynamic segmentation in real-time. By implementing what their Global CMO calls an “AI ecosystem,” they integrated multiple AI models across their brand portfolio. The result? A 30% reduction in marketing waste across their brand portfolio.

AI 62

AI Artificial Intelligence Sentiment Analysis Predictive Analytics 62

ClearAction

SEPTEMBER 28, 2015

Predictive analytics is the Modeler’s domain, creating what-if scenarios for campaign strategies, customer segmentation, and many complex marketing decisions. Agile marketing is rooted in agile software design methodology, and agile innovation is in widespread use among R&D (research and development) departments.

Customer Acquisition 62

Customer Acquisition Predictive Analytics Government Customer Relationship Management 62