Intercom, Inc.

NOVEMBER 9, 2022

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And it’s a sound strategy.

Innovation 226

Innovation Start-ups Government Technology 226

ECXO

JUNE 19, 2024

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

AI 386

AI Customer Experience Legal Manufacturing 386

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Technology 223

Technology Technology B2C B2B 223

Uniphore

DECEMBER 21, 2021

The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. Received the 2021 Frost & Sullivan Global Technology Innovation Leadership Award in Conversational Automation. Today we are more robust than ever before. Continued meetings with the U.S.-India

Machine Learning 49

Machine Learning Innovation AI Government 49

ECXO

JUNE 23, 2024

According to the Cambridge Dictionary, the definition of a double agent is “a person employed by a government to discover secret information about enemy countries, but who is really working for one of these enemy countries”. Furthermore, implementing the right technology and tools is paramount for the success of your customer success team.

CX 358

CX Customer Satisfaction Innovation Education 358

ECXO

JUNE 20, 2023

They are judging companies on environmental, social, and governance (ESG) claims, and more importantly the action they take. It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment?

B2B 367

B2B Innovation CX Government 367

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Comm100

APRIL 26, 2022

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major industries in 6 countries, government is the bottom-performing industry in each country. There are many reasons for this, some of which excuse government underperformance.

Government 98

Government CX Omnichannel Social Media 98

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility.

Innovation 103

Innovation Government Customer Journey Map Technology 103

ECXO

APRIL 7, 2024

It’s about transforming these ideas into reality, painting the canvas of the customer experience with vibrant colors which I split into 4 categories: innovation, personalization, resilience, and connection. Innovation, spurred by creativity, ensures that businesses do not stagnate. They inspire loyalty, admiration, and respect.

AI 333

AI CX Artificial Intelligence Predictive Analytics 333

Comm100

MARCH 20, 2024

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.

Government 97

Government Social Media Artificial Intelligence Legal 97

Comm100

MARCH 21, 2022

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is never constrained by. When improving service delivery in government, efficiency is the first building block. However, it’s not all doom and gloom. Here are the top five. .

Government 93

Government Omnichannel CRM Compliance 93

ClearAction

MARCH 23, 2015

Customer Experience Governance: Do This, Not That. Governance doesn’t get much airtime in customer experience management conversations and writings. It's not as exciting and it's harder to wrap your mind around than customer engagement and VoC (voice-of-the-customer) and CX (customer experience) technologies.

Government 86

Government Customer Experience CXM VOC 86

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. The post AI & CS: Innovate or stagnate appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 101

Innovation AI Start-ups Government 101

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. Here, the focus is on preserving established ways of life, and individuals may feel constrained by societal expectations to conform rather than innovate.

Customer Experience 177

Customer Experience Innovation Education Government 177

Hodusoft

MAY 7, 2025

However, thanks to technological innovation, the sector is undergoing rapid transformation. To meet these rising demands and stay competitive, real estate companies must adopt innovative technologies and AI-powered call centers are at the forefront of this transformation. And always will be.

Real Estate 52

Real Estate AI Compliance Government 52

CX Journey

AUGUST 4, 2015

Image courtesy of Celestine Chua Do you think that the speed of innovation is too fast for your customers? Only 30% of respondents believed that improving people's lives was a catalyst for change/innovation, and only 24% felt innovation was driven by a desire to make the world a better place. or innovation? or just right?

Innovation 83

Innovation Social Media Government Business Growth 83

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Design of Work Experience and is a luminary in organizational excellence.

CX 156

CX CXM Government Contact Center 156

ECXO

MAY 14, 2024

Adaptability and Innovation: H2H encourages businesses to view their operations from a more human-centric lens, leading to innovative solutions tailored to real human needs and desires. The Future is Human – The Role of Technology in H2H As technology continues to advance, the human element in business becomes even more crucial.

B2C 156

B2C B2B Artificial Intelligence Non-Profits 156

Callminer

APRIL 20, 2020

Therefore, BPOs embracing new technologies are likely to be more future ready and have a stable outlook moving forward. By strategically hiring for outsourced services, you can gain knowledge that can lead to the development of new technologies or products.” Sub-standard corporate governance of the outsourcing program over time.

Legal 286

Legal Artificial Intelligence Engineering Government 286

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. Additionally, AI can predict future trends by analysing historical data and projecting potential shifts in consumer preferences, enabling companies to innovate proactively.

AI 156

AI Customer Experience Legal Manufacturing 156

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B CXM Customer Experience 62

Comm100

DECEMBER 12, 2023

It’s a future that demands a blend of technological savvy and deep human understanding. Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. The post Innovate or Stagnate: Top 4 Customer Service Trends for 2024 appeared first on Comm100.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

DMG Consulting

MARCH 1, 2019

Innovation Is What Makes Us Great. I live in a country where I can freely, without fear of persecution, disagree with my government. We have the ability to innovate even if it’s only to fail and start over again and again. We have the ability to innovate even if it’s only to fail and start over again and again.

Innovation 59

Innovation Artificial Intelligence Machine Learning Social Media 59

CommBox

AUGUST 10, 2021

According to ACSI 2020 report, citizen satisfaction with American federal government services plunges to a five-year low in the United States. . The private sector, on the other hand, demonstrates how innovation can enhance customer service and satisfaction. Top 5 Customer Communication Challenges in Governments and Municipalities .

Government 52

Government Omnichannel Customer Service Compliance 52

Totango

SEPTEMBER 28, 2021

In 2021, it’s clear that every business needs customer success technology. All businesses, whether a small startup or a large global enterprise, are governed by the same high standards of customer expectation: “Show me value, fast, all the time, or else I’m moving on…”. Our focus is on ease of use and agility.

Government 133

Government Innovation Start-ups Technology 133

Experience Investigators

MAY 11, 2021

Technology and Tools. Governance and Discipline. Many leaders want to jump straight ahead to the technology and tools they’ll use to manage CX. CXM is often wrongly defined as a technology platform when instead it should be defined as a way of doing business. Now consider technology and tools. Yes, we do.

Customer Experience Management 105

Customer Experience Management CXM CX Customer Experience 105

ECXO

APRIL 13, 2023

This, alongside cultural factors, can also impact innovation and creativity. Lack of investment – some experts believe that French businesses have been slower to invest in customer experience, technology and training, which can lead to a lack of innovation and progress in this area. And not just in Europe.

Customer Experience 156

Customer Experience CX Hospitality Hospitality 156

ECXO

AUGUST 2, 2023

A creative at heart, Mike is always innovating ways to apply the power of stories to CX and those to strategy. However, of fundamental importance and impact on enterprise technology design and customer-centricity Thank you so much Dr. Liraz Margalit, for your excellent talk here in the ECXO. Liraz Margalit.

Customer Journey Map 156

Customer Journey Map CX Innovation Customer Relationship Management 156

Qualtrics

MARCH 31, 2020

Now more than ever, government IT departments are being asked to lead. During times of crisis and stability, it is critical that public sector IT departments understand an employee’s technology experience , especially as more workforces become remote. 1: Understand the tools that employees need - and be flexible!

Government 34

Government Innovation Technology Technology 34

Lightico

MARCH 5, 2025

Similarly, IT development has been plagued by digital paralysis, where legacy systems, complex workflows using RPA, and rigid compliance-driven processes slow down innovation. Customers often need to: Submit government-issued identification (passport, drivers license, national ID cards) in person or via scanned copies. The result?

Compliance 52

Compliance CX Customer Experience Healthcare 52

Hodusoft

MARCH 22, 2022

The Call & Contact Center Expo at Las Vegas started with much fanfare, where HoduSoft showcased its innovative unified communications products. This was an opportunity to network with the industry’s top decision makers and showcase our advanced Call Center software, which is one of the most innovative solutions currently in the market.

Contact Center 98

Contact Center Innovation Government Omnichannel 98

Comm100

DECEMBER 8, 2024

AI-powered chatbots offer innovative solutions to streamline student support, addressing these pain points and enhancing the overall educational experience. Conclusion: Transforming Student Support with Higher Ed Chatbots As technology continues to evolve, the way institutions support and engage students must also advance.

Gaming 52

Gaming Education Compliance AI 52

Intercom, Inc.

FEBRUARY 4, 2021

I realized after three or four weeks that retirement was boring and then set up a gaming software company called Inspire Gaming Group” And I always wanted to work in technology. So I set up a technology company and that grew over six or seven years to be 170 people in three or four cities around the world.

Transportation 183

Transportation Agriculture Gaming Government 183

Lightico

FEBRUARY 4, 2025

When to Move Forward : Once you have robust data governance, a track record of successful partial automation, and the compliance framework to manage truly autonomous decisions. Change Management How well do your teams adapt to new technology? Regulatory Flux : AI governance regulations are evolving. is paramount.

Finance 52

Finance AI Compliance Machine Learning 52

Steven Van Belleghem

APRIL 27, 2021

And then the Grab team went into the field to explain the technology to these drivers at airports, shopping malls and gas stations. Diversification has become a big part of innovation, and Grab is completely on board with that trend. in a Singapore government initiative to attract technology firms into its financial sector.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104