ECXO

APRIL 7, 2024

Creativity cultivates connection: In a society driven by technology, human connection has become more crucial than ever. At its core, AI is a machine, governed by algorithms and codes. They demonstrate to their customers that they are committed, that they are trustworthy, and that they are there for the long haul.

AI 333

AI CX Artificial Intelligence Predictive Analytics 333

ECXO

MAY 14, 2024

The Future is Human – The Role of Technology in H2H As technology continues to advance, the human element in business becomes even more crucial. While H2H emphasizes human connections, technology plays a pivotal role in facilitating these relationships at scale.

B2C 156

B2C B2B Artificial Intelligence Non-Profits 156

ECXO

AUGUST 6, 2024

For instance: 1. Policy-making: Governments can create policies that stabilize economic conditions, thus providing a foundation for citizens to engage in long-term planning. Learning from the experiences and strategies of others can provide valuable insights and motivation. 2. Embrace Emerging Technologies a.

Customer Experience 177

Customer Experience Innovation Education Government 177

Taylor Reach Group

JUNE 9, 2020

Looking ahead, companies with both in-house and outsourced contact centers will need to take full advantage of current technologies that allow them to reduce costs and drive efficiencies but can also handle the critical task of scale mass number of agents with the adroitness of spinning up a server.

Contact Center 129

Contact Center Machine Learning Government Technology 129

Sprinklr

OCTOBER 5, 2021

In this guidance, the governing body is seeking to modernize the way financial firms define and deal with complaints from consumers and small businesses. Complaints management technology can help you provide a truly unified customer experience online. The good news is there’s technology that can help.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

ECXO

DECEMBER 20, 2023

They are investing in personalisation technology to hyperpersonalise experiences at scale , enhance their credibility with customers, improve efficiency and reduce waste. We all work in regulatory environments which govern the way we use data and protect customer privacy. The technology can understand intent, sentiment and emotion.

Customer Experience 156

Customer Experience B2B Machine Learning AI 156

Lumoa

JANUARY 9, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. At this point we have the technology and data prowess to actually know our customers - and predict their needs - but we still aren't there yet. Many organizations are currently enamoured with the promise of technology and big data.

CX 133

CX Customer Experience Artificial Intelligence Omnichannel 133

Steven Van Belleghem

APRIL 27, 2021

And then the Grab team went into the field to explain the technology to these drivers at airports, shopping malls and gas stations. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

Steven Van Belleghem

DECEMBER 16, 2019

In the coming years, the most impactful and paradigm shifting technological invention of the last 30 years – the internet – will disappear. ” Even DARPA has been funding programs that leverage machine learning and other AI technologies to adapt BCI tech for future military purposes for two decades.

Technology 52

Technology Technology Artificial Intelligence Customer Experience 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

CommBox

JULY 18, 2024

Will AI be the technology that propels us forward, ensuring continuous growth and innovation? Challenges in Civic Engagement Consistent communication is essential to bridge the significant communication divide between local governments and their citizens. Yet Municipalities often struggle to engage citizens.

AI 52

AI Social Media Government Machine Learning 52

Beyond Philosophy

JANUARY 5, 2021

Some grocery stores in the UK, Tesco, and Sainsbury’s gave the relief money they received back to the government because they didn’t need it. Customer Science is the fusion between digital technology, artificial intelligence (AI), behavioral science to increase understanding of what customers want and what they do to get it.

Artificial Intelligence 88

Artificial Intelligence Machine Learning Government AI 88

DMG Consulting

MARCH 31, 2022

Customers are demonstrating a desire to help themselves, regardless of the channel in which they interact with any organization, whether it is a company or government agency. Many of these voice-based self-service solutions were built more than 10 or 15 years ago, when the technology was limited. & Solving the Problem.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

Fonolo

SEPTEMBER 20, 2018

The fact of the matter is that AI is a result of technology’s evolution. Over time, we’ve witnessed remarkable technological developments that dynamically transformed the ways humans work and live. Decades later, after many attempts, ground-breaking AI technology emerged after major inroads into machine learning were made.

AI 65

AI Artificial Intelligence Machine Learning Contact Center 65

DMG Consulting

MARCH 1, 2019

I live in a country where I can freely, without fear of persecution, disagree with my government. Innovation comes from so many sources and in so many disciplines—technology, biotechnology, medicine, virtualization, globalization, and so much more. There is so much to look forward to in so many areas of technology.

Innovation 59

Innovation Artificial Intelligence Machine Learning Social Media 59

Intercom, Inc.

DECEMBER 5, 2019

Identifying a clear purpose and vision becomes all the more important given the rapid evolution of the SaaS industry, whether it’s how fast the underlying cloud technology is changing, the massive transformation of the app economy, or the race to incorporate AI. But they are the slowest to adopt that technology. “It

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

Comm100

DECEMBER 12, 2023

Built on advanced machine learning models (LMs) like GPT and with vast datasets, Generative AI bots can hold dynamic, human-like conversations in every interaction. It’s a future that demands a blend of technological savvy and deep human understanding.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Source: Marco Pacheco Executive Director JP Morgan.

Technology 48

Technology Technology Manufacturing Transportation 48

Comm100

OCTOBER 16, 2018

Disruptive technology like Artificial Intelligence (AI) chatbots enable businesses to provide 24/7 customer support. However, the success of these technology investments lies in using a combination of analytics and customer feedback to make informed business decisions. Check, check, check. Bot makes it possible.

Customer Experience 71

Customer Experience Artificial Intelligence AI Machine Learning 71

CSAT.AI

OCTOBER 13, 2020

Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. With a worldwide pandemic forcing customers indoors and businesses online the need for technological solutions accelerated the creation and adoption of AI tools. It showed ?

AI 52

AI Customer Service Machine Learning Artificial Intelligence 52

Zendesk

NOVEMBER 28, 2023

Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. Today, most businesses can access advanced AI technology and be as efficient as Spacely Space Sprockets, the AI-powered factory in The Jetsons , by using AI as a service (AIaaS). Here are some popular types of AIaaS and use cases.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Shep Hyken

JULY 8, 2022

Confidentiality is a growing concern of governments and businesses. Companies and government entities have been seen protecting their customers’ contact information by hiding their phone numbers. Today, banks face stiff competition from leading privatization-based technology companies. Plan for future peaks and anomalies .

Customer Service 61

Customer Service Predictive Analytics Hospitality Hospitality 61

The Customer Service Blog

APRIL 28, 2022

Thanks to the public’s embrace of smart speakers, intelligent car displays and voice-responsive phones - along with the rise of voice intelligence in call centers - marketers say they are on the verge of being able to use AI-assisted vocal analysis technology to achieve unprecedented insights into shoppers’ identities and inclinations.

Artificial Intelligence 52

Artificial Intelligence Government Machine Learning Technology 52

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

Lightico

FEBRUARY 11, 2024

Additionally, government authorities and regulatory bodies may intensify their scrutiny of lending. This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Taylor Reach Group

APRIL 25, 2018

And learn more about exciting new technology that’s revolutionizing customer experience. Whether it’s the latest in technology and bot platforms, in depth case studies from major brands, ad agency experience, the latest tips and tricks from developers or chatbots 101, we searched high and low for the best in the business of bots.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

Customer Experience Matrix

MAY 26, 2023

The size of most markets is governed by a combination of supply and demand. The marketing technology industry has been a rare exception with few constraints on either factor. This trade-off of technology over people will not help marketing leaders accelerate out of the challenges a recession will bring.”

AI 62

AI Government Machine Learning Innovation 62

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. AI tools use this data to identify and implement patterns that can help the customer service teams relate better with customers.

CRM 52

CRM AI Customer Service ML 52

Customer Experience Matrix

AUGUST 22, 2016

They may resell the data to marketers or use it themselves to support tasks such as account scoring or ad targeting. (To To put things in a broader context, “external data” can be contrasted with “internal data”, which comes from a company’s own systems for CRM, marketing automation, Web analytics, order processing, customer support, etc.

Social Media 54

Social Media Government Machine Learning Start-ups 54

Gainsight

AUGUST 20, 2024

The Accelerating Adoption of AI in Customer Success AI’s journey from experimental technology to a practical tool has been rapid. The 2010s saw AI expanding its reach through machine learning and natural language processing capabilities, making it accessible to a broader audience.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

DMG Consulting

APRIL 11, 2022

For many contact centers, technology saved the day as businesses transformed. Multiple AI technologies have found a “home” in RPA solutions, and the list continues to grow. A primary cause is the lack of governance. Final Thoughts.

E-commerce 48

E-commerce VOE Real Estate Contact Center 48

Zendesk

JANUARY 18, 2024

Because AI as a service (AIaaS) providers make AI technology more accessible to businesses, ensuring AI transparency is more important than ever. The legal Implications of AI involve ensuring that AI systems follow the rules and laws set by governments. The ethical implications of AI means making sure AI behaves fairly and responsibly.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Kaye Chapman – Learning & Development Manager at Comm100 and CX Accelerator Community Organizer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SugarCRM

FEBRUARY 21, 2018

The myth machine rumbles on, riding the coattails of the latest technology trends like artificial intelligence (AI), and drawing on old, archaic beliefs that have pervaded the CRM industry since its beginning. Sure, AI-related technologies will play a big role in the future of CRM. Again, the CRM of yesteryear was a sales tool.

CRM 47

CRM Artificial Intelligence AI Machine Learning 47

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60