Shep Hyken

JULY 8, 2022

Confidentiality is a growing concern of governments and businesses. Companies and government entities have been seen protecting their customers’ contact information by hiding their phone numbers. Predictive Analytics will help businesses to stay ahead and provide high-touch CX.

Customer Service 61

Customer Service Predictive Analytics Hospitality Hospitality 61

ClearAction

SEPTEMBER 28, 2015

Incongruent CX governance, design, data, or improvement efforts are typically more transparent to customers than we realize. It is a shift from silo management of VoC, references, predictive analytics, loyalty management, user experience design, customer service, and other facets of CXM. customer listening posts).

CXM 105

CXM Customer Experience VOC Government 105

Comm100

DECEMBER 12, 2023

Proactive customer support, powered by predictive analytics, allows us to anticipate and resolve issues before they escalate. Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. The traditional reactive model of customer service is evolving.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

Lumoa

NOVEMBER 7, 2022

Bain & Company accurately describes t he balance companies need to achieve with storing and using data: “Privacy concerns have become acute as companies, governments and other organizations collect more customer data. However, data is often the fuel that drives CX personalization. And it’s not going away anytime soon.

Customer Experience 78

Customer Experience Predictive Analytics Close the Loop CX 78

Win the Customer

DECEMBER 13, 2023

From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain. Companies should invest in robust data governance frameworks to ensure the responsible use of consumer data, addressing privacy concerns.

AI 69

AI Artificial Intelligence Customer Experience Predictive Analytics 69

Lightico

FEBRUARY 11, 2024

Additionally, government authorities and regulatory bodies may intensify their scrutiny of lending. By automating credit analysis tasks and leveraging predictive analytics, IDP empowers lenders to mitigate risk, optimize loan pricing, and deliver superior outcomes for both lenders and borrowers.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Gainsight

AUGUST 20, 2024

AI’s capabilities in Customer Success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate. Invest in data cleansing and enrichment processes and establish robust data governance frameworks to maintain high data quality over time.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

ClearAction

MAY 2, 2016

Guidance = Competency development, marketing governance. Metrics = Profitability, predictive analytics, enterprise metrics alignment. Ecosystem = Successful collaboration with key stakeholders. Strategy = Holistic vision, fact-based decision-making. Process = Lean enterprise, six sigma, supply chain.

Sports 62

Sports Predictive Analytics Social Media Gaming 62

Customer Experience Matrix

JUNE 18, 2017

Simply put, if the networks capture all direct customer interactions and don’t share their data with outsiders, the market for customer data platforms, journey orchestration engines, predictive analytics, content management systems, and other martech mainstays will vanish.

Artificial Intelligence 84

Artificial Intelligence Transportation Predictive Analytics Retail 84

ClearAction

MAY 16, 2016

Guidance = Competency development, marketing governance. Metrics = Profitability, predictive analytics, enterprise metrics alignment. Ecosystem = Successful collaboration with key stakeholders. Strategy = Holistic vision, fact-based decision-making. Process = Lean enterprise, six sigma, supply chain.

Customer Experience 54

Customer Experience Sports Predictive Analytics Social Media 54

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Customer Experience Matrix

APRIL 2, 2007

Our approach (which we call “Deltalytics”) is to periodically estimate the average customer lifetime duration, the average customer spend, and subsequently track their change over time to expose trends that will ultimately govern future business performance. Getting back to business drivers (and measuring their impact on the bottom line, viz.

Predictive Analytics 48

Predictive Analytics Customer Acquisition Government 48

Execs In The Know

OCTOBER 15, 2023

Global Observability What starts with global observability turns into predictive analytics that models and forecasts customer behavior, enabling proactive interventions like personalized recommendations and targeted marketing efforts. This empowers businesses to anticipate and meet customer needs effectively.

AI 52

AI Artificial Intelligence CX Compliance 52

SugarCRM

MAY 3, 2022

across all industries, but real estate, education, and government emails boast the highest numbers, around 14%. Connect and engage with new prospects and customers through inbound and outbound emails, social media management, AI-driven predictive analytics, and even Google Ads management tools.

B2B 40

B2B Real Estate Social Media Predictive Analytics 40

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Data security is governed by several local and international laws (e.g. the likes of Alexa and Siri).

Machine Learning 59

Machine Learning Healthcare Predictive Analytics AI 59

Gainsight

FEBRUARY 27, 2025

Additionally, he is the Co-Founder of Dataplant, an Agentic AI platform that employs predictive analytics to aid businesses in proactively driving revenue through hyper-personalized customer interactions. This program jumpstarted her career by providing job experience even before she started college.

Pharmaceutical 52

Pharmaceutical AI Education Predictive Analytics 52

1 to 1

JULY 3, 2024

Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient. Performance Management Image source DALL·E AI enhances performance management by providing real-time insights and predictive analytics, allowing for timely interventions and support.

Predictive Analytics 26

Predictive Analytics AI Sentiment Analysis Machine Learning 26

SugarCRM

SEPTEMBER 26, 2023

It takes a lot of processing, which is more effective in the presence of artificial intelligence and predictive analytics. The best way to ensure you truly know your customers is by using clean data sets and employing good data hygiene, governance practices, and ongoing data maintenance across your organization.

CRM 26

CRM Sentiment Analysis AI Invoicing 26

SugarCRM

APRIL 30, 2024

Today, robust CRMs are more dynamic and intelligent, usually having predictive analytics embedded into their capabilities. Ensuring that AI systems are used ethically and effectively requires robust data governance and implementation strategies that can be changed and adapted on the go. Wrapping It Up The CRM 2.0

CRM 26

CRM AI Customer Experience Artificial Intelligence 26

Qualtrics

APRIL 14, 2021

Stronger security and governance. The best analysis tools include text , voice , stats and prediction analytics to help you get deep insights from any data set. Legal concerns around data privacy and data protection including GDPR in Europe. Language support with built-in translations to hep make global research easier.

Artificial Intelligence 26

Artificial Intelligence Predictive Analytics Legal Machine Learning 26

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Qualtrics

NOVEMBER 1, 2019

The federal government made a $30-billion push for EHR in 2009. By tracking each element in this complex ecosystem of voices, we can create a surround sound of feedback and use statistical and predictive analytics to help organizations draw conclusions and insights. Take Electronic Health Records (EHR) as an example.

Healthcare 20

Healthcare Predictive Analytics Hospitality Hospitality 20

Sprinklr

OCTOBER 20, 2021

Unique AI capabilities: does the technology have AI capabilities built for unstructured data, such as anomaly and trend detection, predictive analytics, and industry-specific AI models? A Unified-CXM platform can provide powerful features including: Unified customer experience data on a single platform.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

ClearAction

JULY 28, 2018

Competency development, marketing governance. Profitability, predictive analytics, enterprise metrics alignment. Holistic vision, fact-based decision-making. Lean enterprise, six sigma, supply chain. Technology. Infrastructure. Enterprise marketing management, portfolio management.

Scorecard 54

Scorecard Predictive Analytics Government Technology 54

InteractionMetrics

MARCH 20, 2025

It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities. Its modular design lets global brands like Siemens and government agencies reassemble digital experiences on the fly by integrating web content, digital assets, and customer data into GDPR/HIPAA-compliant workflows.

CX 52

CX Social Media Contact Center Compliance 52

Gainsight

AUGUST 20, 2024

AI’s capabilities in customer success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate. Invest in data cleansing and enrichment processes and establish robust data governance frameworks to maintain high data quality over time.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

C3Centricity

JANUARY 25, 2025

Source ) Their system connects predictive analytics, consumer sentiment analysis, and dynamic segmentation in real-time. By implementing what their Global CMO calls an “AI ecosystem,” they integrated multiple AI models across their brand portfolio. The result? A 30% reduction in marketing waste across their brand portfolio.

AI 62

AI Artificial Intelligence Sentiment Analysis Predictive Analytics 62

SurveySensum

MARCH 7, 2025

Use predictive analytics to anticipate patient needs and improve care delivery. With SurveySensums customized and analytical dashboards, you can do sentiment tracking, and real-time analytics to make data-driven decisions with confidence. Enhances predictive analytics for personalized treatment recommendations.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

ClearAction

SEPTEMBER 28, 2015

Predictive analytics is the Modeler’s domain, creating what-if scenarios for campaign strategies, customer segmentation, and many complex marketing decisions. This role is sometimes referred to as Marketing Guidance or governance. Marketing dashboards and metrics of all types are the specialty of the Quantifier.

Customer Acquisition 62

Customer Acquisition Predictive Analytics Government Customer Relationship Management 62