Lumoa

NOVEMBER 7, 2022

Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. Fortunately, technology is keeping up with these demands. Again, improvements in technology have made connecting the dots easier. And it’s not going away anytime soon.

Customer Experience 78

Customer Experience Predictive Analytics Close the Loop CX 78

Comm100

DECEMBER 12, 2023

Proactive customer support, powered by predictive analytics, allows us to anticipate and resolve issues before they escalate. It’s a future that demands a blend of technological savvy and deep human understanding. Last but not least, our final top customer service trend for 2024 is proactive support.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Gainsight

AUGUST 20, 2024

The Accelerating Adoption of AI in Customer Success AI’s journey from experimental technology to a practical tool has been rapid. Fast forward to the 2020s, AI is now an integral part of business, thanks to advancements like OpenAI’s ChatGPT, which have shifted AI from research labs to mainstream technology.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

Win the Customer

DECEMBER 13, 2023

From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain. Companies should invest in robust data governance frameworks to ensure the responsible use of consumer data, addressing privacy concerns.

AI 69

AI Artificial Intelligence Customer Experience Predictive Analytics 69

Lightico

FEBRUARY 11, 2024

Additionally, government authorities and regulatory bodies may intensify their scrutiny of lending. This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

ClearAction

MAY 2, 2016

Technology has the potential to make all of the above more efficient, and infrastructure is the integration of all of the above. Guidance = Competency development, marketing governance. Metrics = Profitability, predictive analytics, enterprise metrics alignment. Ecosystem = Successful collaboration with key stakeholders.

Sports 62

Sports Predictive Analytics Social Media Gaming 62

Customer Experience Matrix

JUNE 18, 2017

Simply put, if the networks capture all direct customer interactions and don’t share their data with outsiders, the market for customer data platforms, journey orchestration engines, predictive analytics, content management systems, and other martech mainstays will vanish. Alternate Routes.

Artificial Intelligence 84

Artificial Intelligence Transportation Predictive Analytics Retail 84

ClearAction

MAY 16, 2016

Technology has the potential to make all of the above more efficient, and infrastructure is the integration of all of the above. Guidance = Competency development, marketing governance. Metrics = Profitability, predictive analytics, enterprise metrics alignment. Ecosystem = Successful collaboration with key stakeholders.

Customer Experience 54

Customer Experience Sports Predictive Analytics Social Media 54

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Execs In The Know

OCTOBER 15, 2023

These highlight the critical importance of operationalizing AI with CX at scale for businesses to stay competitive and thrive in the evolving landscape of technology and customer expectations. Their achievements include a remarkable 5x return on investment and a 45% increase in business valuation metrics.

AI 52

AI Artificial Intelligence CX Compliance 52

1 to 1

JULY 3, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Predictive Analytics 26

Predictive Analytics AI Sentiment Analysis Machine Learning 26

Gainsight

FEBRUARY 27, 2025

At Gen AI Works, he leads initiatives that help millions of professionals worldwide understand and apply AI in their industries, developing resources, courses, and strategic programs that enhance accessibility to this transformative technology. This program jumpstarted her career by providing job experience even before she started college.

Pharmaceutical 52

Pharmaceutical AI Education Predictive Analytics 52

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Data security is governed by several local and international laws (e.g. the likes of Alexa and Siri).

Machine Learning 59

Machine Learning Healthcare Predictive Analytics Finance 59

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SugarCRM

APRIL 30, 2024

However, CRM tools have completely transformed with the recent advancement of AI technologies. Today, robust CRMs are more dynamic and intelligent, usually having predictive analytics embedded into their capabilities. Wrapping It Up The CRM 2.0

CRM 26

CRM AI Customer Experience Artificial Intelligence 26

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Qualtrics

NOVEMBER 1, 2019

Many of these technologies are looking to put the ‘care’ in healthcare back into the hands of the patient, allowing them more control over their own wellness. But with increasing choice, it can be challenging for health systems and patients to know which technology is right for them. Take Electronic Health Records (EHR) as an example.

Healthcare 20

Healthcare Predictive Analytics Hospitality Hospitality 20

Sprinklr

OCTOBER 20, 2021

Extensive source coverage: how many sources of data does the technology enable, including social, traditional media, web sources, first-party data, as well as integrations and partnerships? Brand amplification: can the technology help you amplify your brand by engaging employee advocates and influencers to promote content more widely?

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

ClearAction

JULY 28, 2018

Growth of the marketing operations (MO) function was initially driven by the proliferation of marketing technology and increased pressure from the C-suite to prove the value of marketing and contribute to the bottom-line. Competency development, marketing governance. Technology. Holistic vision, fact-based decision-making.

Scorecard 54

Scorecard Predictive Analytics Government Technology 54

Gainsight

AUGUST 20, 2024

AI’s capabilities in customer success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate. Build a Skilled Team : Implementing AI is a cultural shift as much as it is a technological one.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

C3Centricity

JANUARY 25, 2025

It’s not the technology that’s failing it’s how we’re using it. Source ) Their system connects predictive analytics, consumer sentiment analysis, and dynamic segmentation in real-time. However, most organisations are seeing disappointing returns on their AI investments. Source ) The disconnect?

AI 62

AI Artificial Intelligence Sentiment Analysis Predictive Analytics 62

ClearAction

SEPTEMBER 28, 2015

This is the view of Marketing Ops that is most prevalent, primarily due to the Marketing Operations label used widely by vendors of customer relationship management, digital marketing, content strategy, and campaign automation technologies. This role is sometimes referred to as Marketing Guidance or governance. Share This!

Customer Acquisition 62

Customer Acquisition Predictive Analytics Government Customer Relationship Management 62