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Hawaii State FCU Improves Customer Service with Voice Call-Backs 

Fonolo

But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members. Hawaii State FCU is one of the Aloha State’s leading financial institutions. To serve customers well, innovation and excellent customer service is a must.

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Is This One of the Most Important New Jobs in Business Today?

Beyond Philosophy

got her doctorate at Stanford University, and after a stint at the University of Hawaii and then Apple, she now works in Silicon Valley at a social media giant. Anne Wilson, Ph.D., earned her doctorate at Harvard Business School, and now works in behavioral finance for a national investment firm. Lauren Cheatham, Ph.D.,

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Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

Apparently I’d live eight years longer if I moved to Hawaii? Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 years, this is a really long time. Something to ponder for the future. ?? For now, it’s time to explore the past. This week I’m celebrating 10 years working for the same organization.

CX 203
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Steam Vent Hack That Salespeople Can Use on Stalled Opportunities

Customer Think

When we were exploring the volcano in Hawaii, our tour guide showed us a simple hack that exponentially increased the amount of steam rising up through one of the vents. Check it out in the video that I shot below. The guide simply lit a cigarette, lowered it slightly into the vent, it reacted with […]

Sales 52
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Care for Your Employees, So They Can Show Care to Customers

Customer Bliss

” Initially established in a hospital in Hawaii , this process was created to give emotional support to patients and family members suffering through life altering situations. In healthcare, for example, when the emotional toll gets high, many hospitals practices support system called “Code Lavender.”

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Happiest of birthdays, Mr. Marriott!

Bill Quiseng

And just 5 years later, I was fortunate to serve as the opening director of services for Marriott’s 100 th property, the Maui Marriott Resort, the first in the state of Hawaii. Marriott welcomed all of us. What I remember to this day was how Mr. Marriott would walk the backstage areas and greet everyone with a smile and a handshake.

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With my heartfelt gratitude this Thanksgiving

Bill Quiseng

Today I would like to give a very special mention to the following people: Edgar Gum, regional vice president for Marriott Vacations and his team, along with my fellow colleagues in Hawaii at the time, David Wong and Amy Shiroma Gustavo Salazar, Marriott Vacation Club Pulse Femy, Naty, Rebecca, Tammy, Tracy, Haas, Jackie, and Mike of The Henry Dearborn (..)