article thumbnail

Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

Apparently I’d live eight years longer if I moved to Hawaii? Time kills all deals” was a common phrase on the sales floor. Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 years, this is a really long time. Something to ponder for the future. ?? For now, it’s time to explore the past.

CX 203
article thumbnail

Dreamforce 2014: Process Is More Important Than Analytics

Customer Experience Matrix

The most impressive demonstrations were operational processes such as remote order-taking and customer support, which are far removed from traditional sales automation. Wave”, apparently to justify many Hawaii-themed promotions and an appearance by the Beach Boys. Winners will; losers won’t. It’s that simple.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Steam Vent Hack That Salespeople Can Use on Stalled Opportunities

Customer Think

When we were exploring the volcano in Hawaii, our tour guide showed us a simple hack that exponentially increased the amount of steam rising up through one of the vents. Check it out in the video that I shot below. The guide simply lit a cigarette, lowered it slightly into the vent, it reacted with […]

Sales 52
article thumbnail

5 Reasons Consumption-Based Customer Success Is Different

Gainsight

The line between Sales and Customer Success is less clear. In a contracted business, there is often a clear line between the Sales and Customer Success organizations. The Sales Rep closes the deal, rings the “gong,” and heads to Hawaii. As such, there is no Sales without Customer Success.

article thumbnail

How to Automate Whatsapp Marketing for Businesses?

Ameyo Callversations

This makes WhatsApp a great tool for reaching out to specific groups of people, such as families interested in vacationing in Hawaii or folks who want to try a particular food truck. As self-explanatory, an automated WhatsApp system may help automate a business’s sales flow. Sales Process Automation. Automate FAQs.

B2C 52
article thumbnail

10 predictions for customer experience in 2019

Steven Van Belleghem

#1 Data comes to the front line of sales. Hopper might see that a customer is looking at flights to Hawaii. But if flights to Hawaii are looking pricey, it might recommend Miami instead, to help meet that customer’s need at a better price. Every customer touchpoint is going to become more digital. We’ll let you know when!”

article thumbnail

Why Qualtrics – Grant Skinner – Team Lead – Sydney, Australia

Qualtrics

From starting as an Account Executive, I moved into SDR Leadership in January of 2017, and more recently into quota carrying sales management. An example is that I used my annual Experience Bonus to help pay for a family vacation to Hawaii in 2018. Joining sales meetings with my reps. What made you want to get into sales?

Sales 36