Customer Experience Matrix

OCTOBER 17, 2014

The core technology was acquired when Salesforce.com bought EdgeSpring last June. The most impressive demonstrations were operational processes such as remote order-taking and customer support, which are far removed from traditional sales automation. Winners will; losers won’t. It’s that simple.

Predictive Analytics 74

Predictive Analytics Innovation Sales Technology 74

Gainsight

OCTOBER 7, 2019

Advertising technology businesses like Google and Facebook. The line between Sales and Customer Success is less clear. In a contracted business, there is often a clear line between the Sales and Customer Success organizations. The Sales Rep closes the deal, rings the “gong,” and heads to Hawaii.

E-commerce 75

E-commerce Sales Start-ups Technology 75

Steven Van Belleghem

DECEMBER 10, 2018

#1 Data comes to the front line of sales. Hopper might see that a customer is looking at flights to Hawaii. But if flights to Hawaii are looking pricey, it might recommend Miami instead, to help meet that customer’s need at a better price. Every customer touchpoint is going to become more digital. We’ll let you know when!”

Customer Experience 52

Customer Experience Start-ups B2C Touchpoint 52