Fonolo

FEBRUARY 7, 2023

But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members. Hawaii State FCU is one of the Aloha State’s leading financial institutions. To serve customers well, innovation and excellent customer service is a must.

Customer Service 140

Customer Service Innovation Customer Satisfaction Technology 140

Customer Experience Matrix

OCTOBER 17, 2014

The core technology was acquired when Salesforce.com bought EdgeSpring last June. Wave”, apparently to justify many Hawaii-themed promotions and an appearance by the Beach Boys. Nor does the system handle real-time updates or allow queries by external systems for purposes like message personalization. Winners will; losers won’t.

Predictive Analytics 74

Predictive Analytics Innovation Sales Technology 74

SugarCRM

JANUARY 16, 2018

As I’m sure you have heard by now, an emergency alert notification sent out over the weekend claiming a “ballistic missile threat inbound to Hawaii” was a false alarm. Granted, government technology has a reputation for being decades behind what users are used to outside of work.

Government 47

Government CRM Technology Technology 47

Gainsight

OCTOBER 7, 2019

Advertising technology businesses like Google and Facebook. The Sales Rep closes the deal, rings the “gong,” and heads to Hawaii. Organizations that make money as a percentage of revenue like athenahealth or Brightree. Financial tech companies like ACI and Stripe that make money off of transaction fees.

E-commerce 75

E-commerce Sales Start-ups Technology 75

Steven Van Belleghem

DECEMBER 10, 2018

Hopper might see that a customer is looking at flights to Hawaii. But if flights to Hawaii are looking pricey, it might recommend Miami instead, to help meet that customer’s need at a better price. Technologies that were nascent and “out-there” as recently as two years ago are going to be taking over whole sectors.

Customer Experience 52

Customer Experience Start-ups B2C Touchpoint 52

Zendesk

APRIL 26, 2021

With tools like Slack and Zoom within their workspace, agents can seamlessly collaborate inside and outside the CX organization, whether they’re in the office or working from a beach in Hawaii. And their business makes change seamless by investing in technology that can be easily adjusted based on customers’ needs. Product knowledge.

Customer Service 98

Customer Service Customer Expectations AI Social Media 98