Callminer

FEBRUARY 18, 2025

Improving patient experience is a key focus for global healthcare organizations in 2025. This blog explores key trends and challenges shaping healthcares use of AI to impact patient outcomes.

Healthcare 182

Healthcare AI 182

Callminer

AUGUST 1, 2024

Learn how healthcare providers increasingly rely on AI to improve patient experience, enhancing service quality, combating workforce shortages and meeting regulatory demands.

Healthcare 36

Healthcare AI 36

Callminer

FEBRUARY 22, 2022

Read this blog to learn how providers and organizations in the healthcare industry can improve their patients’ experiences through innovative call center services.

Healthcare 182

Healthcare Innovation 182

Intercom, Inc.

APRIL 8, 2021

When he started the company with his partner about 10 years ago, the healthcare industry felt like it was still stuck in the past, technologically speaking. Cliniko has been helping thousands of healthcare professionals to accelerate digital transformation in their businesses ever since. Joel: Absolutely. I think there are two parts.

Healthcare 211

Healthcare Start-ups Compliance Invoicing 211

eglobalis

FEBRUARY 3, 2025

Example: A healthcare provider using IBM Watson improved its NPS by 10% by identifying and addressing negative feedback related to appointment scheduling delays. For example, a healthcare client of Oracle improved operational efficiency by 30% by enabling voice search for its inventory management system.

B2B 381

B2B AI Predictive Analytics Sentiment Analysis 381

Uniphore

JANUARY 21, 2022

Few industries are as closely regulated as healthcare. healthcare costs. healthcare costs. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. Healthcare is no exception.

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). out of 100.

Healthcare 147

Healthcare Net Promoter Score CX Artificial Intelligence 147

eglobalis

OCTOBER 14, 2024

For example, customer expectations in retail differ vastly from those in the healthcare or tech industries. The static nature of the pillars does not account for the different challenges companies face in various industries and regions. The same applies to B2B and B2C.

Education 444

Education Customer Experience Customer Journey Map Innovation 444

Adrian Swinscoe

JANUARY 6, 2022

The post CX, loyalty and retention – Lessons from diverse industries – Interview with Andrea Prazakova of Mastercard and David Boucher of Aster DM Healthcare first appeared on Adrian Swinscoe.

Healthcare 38

Healthcare CX Customer Experience 38

Callminer

AUGUST 10, 2022

In the modern healthcare industry, quality patient experiences are more important than ever. Continue reading to discover 101 statistics on patient experience, satisfaction, billing, and more.

Healthcare 345

Healthcare 345

eglobalis

JANUARY 7, 2025

Example: Philips Healthcare redesigned its patient monitoring systems by adopting Design Thinking principles, resulting in tools that were not only user-friendly for medical professionals but also reduced patient anxiety during hospital stays.

B2B 285

B2B CX Artificial Intelligence Predictive Analytics 285

eglobalis

NOVEMBER 3, 2024

By aligning its services and solutions closely with customer needs, particularly in sectors like energy and healthcare, Siemens fostered deeper client partnerships. The company’s shift from product-focused solutions to collaborative engagement allowed for greater adaptability in responding to client-specific challenges.

CX 514

CX B2B Innovation Sentiment Analysis 514

Kate Nasser

SEPTEMBER 12, 2021

Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine. The post Impersonal Medical Care Creates These Problems | #Healthcare #PeopleSkills appeared first on KateNasser.com. Impersonal medical care undermines patient trust & follow-up.

Healthcare 112

Healthcare Hospitality Hospitality Customer Service 112

Callminer

DECEMBER 1, 2024

Delivering exceptional patient care is as important as ever in today’s healthcare landscape. Explore challenges & opportunities in how healthcare contact centers can drive better patient experiences.

Contact Center 226

Contact Center Healthcare 226

Customer Think

JUNE 13, 2023

The application of artificial intelligence (AI) in healthcare has enormous potential to transform clinical procedures and enhance patient outcomes. However, several difficulties, including high prices, are involved with using AI technologies in healthcare settings.

Healthcare 111

Healthcare Artificial Intelligence AI Technology 111

Help Scout

JULY 1, 2021

Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers. For those working support jobs in healthcare, it can be an especially difficult landscape to navigate. Why customer service is important in the healthcare industry.

Healthcare 105

Healthcare Customer Service Legal Compliance 105

Ameyo Callversations

JULY 12, 2022

Particularly in the healthcare industry that is ripe with so many use cases of AI, there is significant headroom for growth. million doctors, nurses, and other healthcare staff. It is geared up to redefine the healthcare industry’s bottom lines. healthcare economy. What is Conversational AI? FAQ Resolution.

Healthcare 98

Healthcare AI Artificial Intelligence Technology 98

Callminer

JULY 20, 2022

Read this post to learn about improving patient satisfaction surveys and the overall patient experience.

Healthcare 182

Healthcare 182

Uniphore

JANUARY 31, 2022

To view it please enter your password below: Password: The post Protected: Healthcare CX: 5 Predictions for 2022 appeared first on Uniphore. This content is password protected.

Healthcare 20

Healthcare CX 20

The Belding Group

JUNE 3, 2021

If you are a leader in the healthcare sector, the best time to start developing your team’s adaptive resilience was fifteen months ago. The second best time is now. If you are in any other occupation, the time is still now. Shaun Belding | www.shaunbelding.com.

Healthcare 246

Healthcare Customer Experience 246

Comm100

APRIL 12, 2023

Accessibility is critical in healthcare. Clearly, healthcare providers face a need to communicate with their patients in an accessible way. Accessibility through remote care One of the most significant ways that live chat helps to improve accessibility in healthcare is by enabling remote care delivery for patients.

Healthcare 98

Healthcare Education Government Technology 98

Qmatic

NOVEMBER 8, 2023

Today, patients expect to receive patient-centered healthcare along with technologies that improve the patient journey and quality of care.

Healthcare 72

Healthcare Technology Technology 72

Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Healthcare platforms are stepping up to assist patients and medical professionals.

Hospitality 212

Hospitality Hospitality Healthcare Transportation 212

Zendesk

JUNE 5, 2023

Key takeaways: Zendesk messaging is HIPAA-enabled, meaning healthcare organizations can manage their conversations at scale. Messaging allows healthcare organizations to do things like schedule appointments, send reminders, and provide virtual care while protecting patient data. We’re in a new era of healthcare.

Healthcare 91

Healthcare Compliance CX Education 91

ECXO

APRIL 28, 2021

Prior to joining SAP in Concur, Tabitha built and led the Customer Insights practical for Citrix as the managing director of Customer Insights and Development, the CX program for the healthcare division of Philips as the global director of Customer Experience.

Healthcare 296

Healthcare CX Sales Customer Experience 296

Bill Quiseng

JUNE 28, 2023

For many years, there has been a stranglehold “Profits over People” mentality for healthcare leaders. Whether healthcare professionals know it or not, patients seek the best emotional value in their experience, not just a remedy to their physical ailments. And let’s make healthcare professionals be GREAT out there!

Healthcare 162

Healthcare Pharmaceutical Hospitality Hospitality 162

Callminer

JANUARY 18, 2023

As patients become more engaged in their healthcare, healthcare providers and organizations, like hospitals, need to care more about patient retention and patient experience. Read more in this blog.

Healthcare 182

Healthcare Hospitality Hospitality 182

ECXO

JULY 10, 2024

In healthcare, a single heart rate measurement is insufficient without considering other factors like activity level. In customer experience (CX), metrics like CSAT and CES face similar limitations. In accounting, metrics such as Net Operating Profit need additional context to be meaningful.

Sentiment Analysis 374

Sentiment Analysis Customer Feedback NPS Net Promoter Score 374

ECXO

JUNE 19, 2024

Sectors such as healthcare, aerospace, and fashion are beginning to explore the potential of AI to drive innovation and improve design outcomes. For instance, AI is being used in healthcare to design more effective medical devices and personalized treatment plans.

AI 386

AI Customer Experience Legal Manufacturing 386

Doing CX Right

SEPTEMBER 9, 2024

Is the healthcare system truly patient-centered? The post Transforming Healthcare – Proven Customer Experience Strategies appeared first on Doing CX Right. Learn strategies to improve patient access, leverage behavioral science, and use AI responsibly. Listen to Doing CX Right Podcast Ep.

Healthcare 64

Healthcare Customer Experience AI CX 64

PeopleMetrics

FEBRUARY 13, 2025

Legal and Procurement: The Gatekeepers Youll Need Depending on your industry, Legal may need to approve survey questionsespecially in highly regulated sectors like pharma, finance, and healthcare. Meanwhile, Procurement steps in if you need to select a VoC software partner or issue an RFP.

VOC 109

VOC Legal AI Sentiment Analysis 109

Zonka Feedback

AUGUST 2, 2024

Patient satisfaction is at the heart of successful healthcare delivery. With the rise of patient-centric care, healthcare providers are striving to not only treat illnesses but also to ensure that their patients feel valued, heard, and cared for.

Healthcare 59

Healthcare NPS Customer Experience 59

Callminer

DECEMBER 13, 2021

Read this blog to learn what patient experience is, how it differs from patient satisfaction and why it's important to healthcare organizations.

Healthcare 182

Healthcare 182

Callminer

JULY 24, 2023

Learn more about patient experience, and why it is a critical part of healthcare that allows providers to better understand how patients feel about their care.

Healthcare 182

Healthcare 182

Callminer

AUGUST 27, 2019

When it comes to measuring the patient experience in healthcare, good customer survey design is rare. And using mixed methods to uncover insights is rarer still.

Healthcare 182

Healthcare Customer Survey 182

Callminer

MARCH 15, 2022

As patients take a more proactive role in choosing their healthcare providers and seeking out high-quality services, understanding the patient journey is increasingly important. Read more.

Healthcare 182

Healthcare 182

Zonka Feedback

JULY 29, 2024

Did you know that 82% of patients say that the quality of customer service is the most important factor they consider when choosing a healthcare provider? In today’s healthcare environment, patient feedback is more than just a metric; it’s a critical component that influences the overall quality of care, patient satisfaction, and trust.

Healthcare 59

Healthcare Customer Service Customer Experience 59