CX Accelerator

NOVEMBER 26, 2021

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram.

Hospitality 182

Hospitality Hospitality Healthcare CX 182

Customers That Stick

JULY 15, 2015

I needed to get some routine blood work done a few weeks ago, and the doctor recommended that I use the hospital network his practice was affiliated with. My schedule was packed and the hospital was not close, so I found a major testing company that was closer to home and gave them a call. Bad Systems. “Bad” People.

Hospitality 145

Hospitality Hospitality Healthcare Start-ups 145

ProProfs

APRIL 19, 2017

When used properly, Learning management systems are capable of helping the hospital staff to enhance their learning without hampering and neglecting work. So, what are the specific perks of introducing this concept in the healthcare industry? Nowadays, we’re witnessing rapid changes in the healthcare sector.

Hospitality 78

Hospitality Hospitality Healthcare Education 78

Kate Nasser

SEPTEMBER 12, 2021

Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine. The post Impersonal Medical Care Creates These Problems | #Healthcare #PeopleSkills appeared first on KateNasser.com. Impersonal medical care undermines patient trust & follow-up.

Healthcare 112

Healthcare Hospitality Hospitality Customer Service 112

ECXO

DECEMBER 4, 2024

For instance, in the healthcare sector, Siemens Healthineers ensures hospitals maximize the uptime and performance of diagnostic equipment through dedicated support teams and advanced analytics. Boeing : Boeing provides extensive customer support to airlines purchasing their aircraft.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Customer Bliss

JUNE 20, 2018

What happens when one moves from hospitality to healthcare? Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare. Expand the Horizon of Helping People.

Hospitality 57

Hospitality Hospitality Healthcare CX 57

ProProfs

OCTOBER 9, 2018

Healthcare Industry has often borne the brunt of data breach both by the staff and healthcare personnel. Before we talk about the benefits of a well-structured healthcare LMS , let’s take a look at the importance of healthcare compliance training. Hospitals and medical institutes can end up losing their license as well.

Compliance 80

Compliance Healthcare Hospitality Hospitality 80

Beyond Philosophy

MARCH 31, 2020

I remember once how customers were complaining about the cleanliness of their rooms in a hospital even though they were being cleaned every day. Digitization will also speed up in Education and Healthcare. Healthcare, AI, and Robotics. in some hospitals in Asia. Web Meetings and Working from Home (WFH).

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

Customer Think

MAY 11, 2023

Hospitality is a cornerstone of customer experience in travel, healthcare, and across industries. There is no question that hospitality is essential for creating world class, seamless experiences and driving customer loyalty. However, when it comes tim.

Hospitality 64

Hospitality Hospitality Healthcare Customer Loyalty 64

Customer Bliss

MARCH 1, 2018

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Qmatic

JUNE 1, 2022

Not wanting to hang around a hospital is universal. Patients are nervous, scared, and likely in pain. Plus, there are folks sneezing. It certainly can make for an uncomfortable and unhealthy situation.

Hospitality 78

Hospitality Hospitality Healthcare 78

Ameyo Callversations

MARCH 23, 2022

In 2022, The Healthcare industry has become the most imperative and vital for survival. All thanks to healthcare chatbots, even during the pandemic, patients can reach practitioners at the time of need. All thanks to healthcare chatbots, even during the pandemic, patients can reach practitioners at the time of need.

Healthcare 52

Healthcare Hospitality Hospitality Invoicing 52

Customer Bliss

JANUARY 4, 2019

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Healthcare is Complex, Try to Understand the Big Picture. What I really appreciated about Alan’s story is his diverse background in healthcare.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Zonka Feedback

JULY 26, 2024

Healthcare surveys have become an indispensable tool for healthcare providers, ranging from large hospital networks to small clinic owners. According to a Press Ganey report, healthcare organizations that actively collect and act on patient feedback see an average increase in patient satisfaction scores by 10%.

Healthcare 52

Healthcare Hospitality Hospitality 52

Zonka Feedback

AUGUST 2, 2021

Patients always share their experiences with their known ones and advise them to either choose or stay away from a particular physician, hospital, or healthcare center. Being in the healthcare industry, you cannot afford to ignore online reviews about you as they significantly affect your reputation and goodwill in the industry.

Healthcare 98

Healthcare Hospitality Hospitality 98

Lightico

MARCH 30, 2022

Healthcare companies have long relied on wet signatures for interactions requiring approval. This is unacceptable as in today’s fast-paced consumer world, eSignatures for healthcare companies are required to be instant and seamless to complete. Why Wet Signatures are a Problem for Healthcare. They Contribute to Silos.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Hodusoft

MAY 20, 2020

One cannot deny the fact that the patients seek the utmost support from the hospitals and laboratories at the time of emergency. Gone are the days when the patients used to wait in hospitals for their turn. Challenges of Healthcare Industry. There are several challenges related to calling in the healthcare industry.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Customer Bliss

SEPTEMBER 27, 2016

Welcome Jennifer LeMieux of Gaffey Healthcare. The payment engine in healthcare – episode overview. Jennifer is Chief Customer Officer at Gaffey Healthcare.

Healthcare 56

Healthcare Engineering Hospitality Hospitality 56

Customer Think

DECEMBER 12, 2021

Digital transformation has transformed countless businesses – from manufacturing and retail to hospitality and healthcare. The insurance industry is no exception. This industry is embracing digital transformation in various ways to mitigate complex challenges and meet the demands of customers.

Hospitality 98

Hospitality Hospitality Manufacturing Healthcare 98

Lightico

JUNE 21, 2021

It’s no longer enough for healthcare professionals to adopt one-off digital tools if patients are otherwise subjected to legacy channels and siloed systems that don’t communicate smoothly. Therefore, eSignatures for healthcare are just one piece of the bigger digital puzzle. But they are an important one.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Steven Van Belleghem

JUNE 29, 2020

Research by Salesforce showed that no less than 47% of consumers say that healthcare and life sciences are more focused on industry needs than patient needs. A study from PwC shows that only 49% of consumers say that the healthcare customer experience is satisfactory.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

Zonka Feedback

FEBRUARY 21, 2023

Surveys are used in healthcare to determine patient satisfaction , identify patients who need additional intervention during their stay and extra support after they leave the hospital.

Healthcare 10

Healthcare Hospitality Hospitality Customer Satisfaction 10

1 to 1

JUNE 16, 2015

The healthcare industry is undergoing dramatic changes, not the least of which is an increased focus among payers (healthcare insurers) and providers (physicians, hospitals, clinics, etc.) But payers aren't the only healthcare industry participants that are blazing new trails in customer centricity.

Healthcare 50

Healthcare Hospitality Hospitality Customer Loyalty 50

Zonka Feedback

NOVEMBER 23, 2021

What healthcare providers must remember is that every positive experience can add to patient satisfaction, and thereby, the success of the hospital or facility. So, if you’re not already going the extra mile to ensure patient satisfaction , you might lose out on current as well as potential patients.

Hospitality 98

Hospitality Hospitality Healthcare 98

Heart of the Customer

APRIL 23, 2015

But healthcare brings it to a whole new level. As a part of the Affordable Care Act, hospitals are judged on standardized patient experience scores (called […]. With so much riding on them, there’s too much temptation to game the system – not just by front-line employees, but by managers as well.

Hospitality 94

Hospitality Hospitality Healthcare Gaming 94

Lightico

NOVEMBER 15, 2021

This is a problem given that agencies typically staff large numbers of medical personnel, and hospitals and clinics require qualified doctors to fill in vacancies quickly. . Agencies fail to fill positions on time: Without a steady influx of new medical staff from the agency, hospitals and clinics struggle to treat patients promptly.

Healthcare 52

Healthcare Hospitality Hospitality CRM 52

Qualtrics

APRIL 28, 2020

It is a week to salute the healthcare workers that patients and families rely on in their darkest moments. Before coming to Qualtrics, I spent nearly 20 years on the frontlines of healthcare. When we think of healthcare workers, we immediately think of doctors and nurses. These are the faces of our healthcare heroes.

Healthcare 49

Healthcare Hospitality Hospitality Social Media 49

Customer Think

JULY 20, 2023

The healthcare industry has decentralized and branched out from a traditional hospital setting to multiple avenues like, care centers, health hubs, virtual care, retail healthcare, and even your homes!

Healthcare 52

Healthcare Hospitality Hospitality Sales 52

ProProfs

JANUARY 9, 2019

Healthcare management systems and industry standards are evolving fast, so there is always a constant need to train medical staff in different areas of their profession. Healthcare in America is a huge industry employing millions of employees. Cost reduction is one of the main advantages for embracing a healthcare LMS.

Healthcare 55

Healthcare Education Pharmaceutical Hospitality 55

Zendesk

MARCH 15, 2021

While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. “At

E-commerce 98

E-commerce Hospitality Hospitality Healthcare 98

Customer Bliss

JUNE 20, 2017

Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging, and I discuss her path from hospitality and marketing to her hybrid role of both marketing and customer experience. Much of Jackie’s background was in the luxury hospitality industry. Episode overview. About Jackie.

Innovation 80

Innovation Healthcare Customer Experience Net Promoter Score 80

Gainsight

MARCH 27, 2020

The COVID-19 pandemic is fundamentally changing how we practice and experience healthcare in the United States and digital health platforms, like yours, are at the heart of this transformation. Adoption of telemedicine platforms like American Well and TytoCare bring healthcare directly into our homes.

Healthcare 59

Healthcare Hospitality Hospitality Start-ups 59

Ameyo Callversations

JUNE 28, 2022

Over the past couple of years, due to the pandemic, most healthcare organizations are opting for intuitive and state-of-the-art AI-powered chatbots to facilitate the best possible experience for patients and customers. We all, at one point in time, have had to deal with healthcare setups. The Role Of WhatsApp Chatbot In Healthcare.

Healthcare 52

Healthcare Hospitality Hospitality AI 52

Qmatic

SEPTEMBER 1, 2022

Most healthcare providers have been trying to improve the patient experience since the Affordable Care Act (ACA) was passed formally in 2012. Consequently, healthcare providers across the continuum of care, from single clinics to large hospital centers, are paying particular attention to how each patient perceives the care they received.

Healthcare 77

Healthcare Hospitality Hospitality 77

Fonolo

MARCH 19, 2019

Industries like retail, hospitality, and healthcare have continued to raise the bar to meet customer expectations. By embracing modern customer service technology as a must-have ‘utility’, these brands can set themselves apart from their competitors. The Benefits of Improved Customer Service.

Technology 106

Technology Technology Customer Service Social Media 106

Customer Bliss

MARCH 9, 2018

I’ve noticed that within this collection of interviews, quite a few of my guests have represented the healthcare industry. When someone has a good experience at a hospital or with a doctor, it can be life changing. Jude Children’s Hospital. This industry is so complex yet so important to our lives.

Healthcare 47

Healthcare Hospitality Hospitality Customer Experience 47

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The pandemic situation has changed the workings of the healthcare industry. Post-Covid Reality: Healthcare contact and call center software. The disruption is evident.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52