Qualtrics

APRIL 30, 2020

As healthcare providers rapidly shift to a new way of working during the COVID-19 outbreak, the patient experience has transformed overnight. This is just a brief snapshot of the change happening in the healthcare industry right now. The leading provider treats more than 600,000 patients annually across its 43 private hospitals.

Healthcare 29

Healthcare Hospitality Hospitality NPS 29

Gainsight

AUGUST 19, 2020

Today we find out why the “digital hospital” needed to change the way it managed clients, how Arvind led the customer success transformation, and what’s happened at Omada Health as a result. . Arvind: We’d have problems if we weren’t aligned looking at the same customer satisfaction metrics like CSAT, NPS, and churn.

Gaming 98

Gaming NPS Hospitality Hospitality 98

SugarCRM

SEPTEMBER 5, 2019

If you are scratching your head how to decide how to make a short and interactive survey, a single NPS survey question can be your savior. First, Calculate your NPS Score. For instance, an NPS survey shows 50% of your customers are promoters, and 20% are detractors. Your NPS score is 30 (50%-20% = 30). Here’s how.

NPS 30

NPS Net Promoter Score Transportation Hospitality 30

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. He specializes in customer service, customer experience, company culture, and hospitality. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Qualtrics

FEBRUARY 12, 2019

The healthcare industry is one of the fastest growing spaces in America, particularly as the baby boomer generation reaches old age. In the last year, healthcare become the largest supplier of US jobs and health spending accounts for roughly 18% of the US gross domestic product. Traditionally, that’s how healthcare worked.

Healthcare 30

Healthcare Net Promoter Score NPS Hospitality 30

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Qualtrics

NOVEMBER 10, 2021

We’re launching two patient experience solutions and built-in benchmarks to help healthcare providers shift to modern patient experience management. Moving beyond mail-based feedback with omnichannel distribution and methodology to collect real-time feedback based on patients’ preferences, wherever they are in their healthcare journey.

Healthcare 26

Healthcare Compliance NPS Hospitality 26

Qualtrics

AUGUST 20, 2021

Arjan Vilhu is the Senior Manager Customer Insights at healthcare provider, Hill-Rom. When I’m talking to internal clients and they say, for example, ‘Our NPS went down 20 points!’ As far as what we see across our clients for relationship programs, an annual CSAT NPS-type survey, 20-30% B2B response is average. We got buy-in.”

B2B 26

B2B CX NPS Hospitality 26

Callminer

JULY 23, 2019

“Many contact centres will run a survey at the end of a call to formulate a Net Promoter Score (NPS), Customer Effort Score (CES) or to determine First Call Resolution (FCR). It’s when medical administrators and technicians serve the physicians in healthcare. (It’s Make sure to listen to calls.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140

Gainsight

SEPTEMBER 22, 2022

One of those industries is the healthcare industry. Pulse 2022 had a few incredible sessions specifically focused on how CS is increasing efficiency and driving revenue growth for those in the healthcare industry. Government is interested in the value of CS as it is applied to Healthcare and its cost-saving potential.

Healthcare 52

Healthcare Pharmaceutical Government Agriculture 52

SurveySensum

MAY 12, 2025

In fact, 68% of the satisfied patients recommend their healthcare providers to others. Well, in this blog post, Ill walk you through everything about patient satisfaction surveys, their types, their key benefits, and how to integrate them effectively into your healthcare initiatives. can impact their satisfaction level.

52

52

SurveySensum

APRIL 9, 2025

Are your patients satisfied with the healthcare services you are providing? Patient satisfaction score is a key customer experience metric that measures how satisfied patients are with their healthcare provider. For example , imagine a hospital conducts a patient satisfaction survey after each visit. Intrigued about it?

Healthcare 52

Healthcare Hospitality Hospitality NPS 52