Customer Bliss

SEPTEMBER 27, 2016

Welcome Jennifer LeMieux of Gaffey Healthcare. The payment engine in healthcare – episode overview. Jennifer is Chief Customer Officer at Gaffey Healthcare. Jennifer is responsible for all technology-enabled services provided to Gaffey clients as well as managing the customer experience. About Jennifer.

Healthcare 56

Healthcare Engineering Hospitality Hospitality 56

Hodusoft

MAY 20, 2020

One cannot deny the fact that the patients seek the utmost support from the hospitals and laboratories at the time of emergency. Gone are the days when the patients used to wait in hospitals for their turn. Challenges of Healthcare Industry. There are several challenges related to calling in the healthcare industry.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Lightico

JUNE 21, 2021

It’s no longer enough for healthcare professionals to adopt one-off digital tools if patients are otherwise subjected to legacy channels and siloed systems that don’t communicate smoothly. Therefore, eSignatures for healthcare are just one piece of the bigger digital puzzle. But they are an important one.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Steven Van Belleghem

JUNE 29, 2020

Research by Salesforce showed that no less than 47% of consumers say that healthcare and life sciences are more focused on industry needs than patient needs. A study from PwC shows that only 49% of consumers say that the healthcare customer experience is satisfactory.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

Zendesk

MARCH 15, 2021

While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. “At

E-commerce 98

E-commerce Non-Profits Hospitality Hospitality 98

CommBox

AUGUST 8, 2021

The healthcare industry experienced immense and rapid change due to the impact of Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

The healthcare industry experienced immense changes in terms of digital health due to Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

Bill Quiseng

APRIL 18, 2021

When I say social media is bad for customer service, it is because, for retail, hospitality, healthcare, and other bricks-and-mortar customer service positions, it has created a pool of candidates who are lacking in the social skills to connect with and please customers. Walk into your staff break room and see what is going on.

Social Media 167

Social Media Customer Service Education Retail 167

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The pandemic situation has changed the workings of the healthcare industry. Post-Covid Reality: Healthcare contact and call center software. The disruption is evident.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Ameyo Callversations

JUNE 28, 2022

Over the past couple of years, due to the pandemic, most healthcare organizations are opting for intuitive and state-of-the-art AI-powered chatbots to facilitate the best possible experience for patients and customers. We all, at one point in time, have had to deal with healthcare setups. The Role Of WhatsApp Chatbot In Healthcare.

Healthcare 52

Healthcare Hospitality Hospitality AI 52

Customer Think

JULY 20, 2023

The healthcare industry has decentralized and branched out from a traditional hospital setting to multiple avenues like, care centers, health hubs, virtual care, retail healthcare, and even your homes!

Healthcare 52

Healthcare Hospitality Hospitality Sales 52

Hodusoft

APRIL 22, 2021

This outbreak has affected almost all the industries and healthcare is among one of them. The way people used to access healthcare facilities has changed drastically. Now, communication has become an essential part of healthcare services, especially in large, multi-department healthcare facilities.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Zendesk

MAY 2, 2022

Healthcare workers were deeply impacted by the global pandemic. While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Laura Lalama, Saludsa.

Healthcare 52

Healthcare Net Promoter Score Customer Experience Hospitality 52

Totango

JULY 31, 2020

Example: Healthcare Technology Company A is onboarding a new hospital. Reduce Friction and Other Engagement Barriers.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Customer Bliss

JUNE 28, 2018

Vishal Bhalla is the VP & Chief Experience Officer at Parkland Health & Hospital System. Similar to my guest Shawn Smith in my last interview, Vishal also transitioned into healthcare from hospitality, after nearly 20 years in the industry.

Hospitality 42

Hospitality Hospitality Customer Experience Healthcare 42

Customer Bliss

MAY 22, 2019

Would you roll your mother into a hospital hallway and then leave her there? In this example, a wonderful tech probably took your mom out of the hospital, doing what he or she was supposed to do, rolled her to in front of the lab and put your mom in the hallway. Start with the Life at the Center, Not Technology. Click To Tweet.

Hospitality 80

Hospitality Hospitality Healthcare Start-ups 80

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. What I’m most excited about is using the future to bring back the past—to restore the care in healthcare.”

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective. What to look for when choosing healthcare call center software?

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

Steven Van Belleghem

OCTOBER 20, 2020

The Chinese, though, who immediately leapfrogged to mobile technology, have a much more integrated approach. But Ant Financial and ZhongAn have connected most insurance companies and most big city hospitals so that the insurance money is automatically deducted from their payments from the moment that they arrive at the hospital.

Hospitality 98

Hospitality Hospitality Government E-commerce 98

Hodusoft

JULY 15, 2018

VoIP technologies are gaining traction and one area where they can be of immense help is healthcare. Hospitals may range in size from small to very large and health care professionals may operate from one location and serve patients who are spread in various locations. Here is how and why IP PBX is indispensable in healthcare.

Healthcare 40

Healthcare Hospitality Hospitality Compliance 40

Hodusoft

JANUARY 18, 2022

Auto dialers are typically used in workplace environments with most telephone conversations, like the sales department, call centers, hospitality, healthcare, and education. Use the latest technology. The auto-dialer can connect the caller with someone or play a recorded message when the call connects. Real-time calling.

E-commerce 105

E-commerce Hospitality Hospitality Education 105

Qualtrics

FEBRUARY 11, 2019

Looking into 2019, we expect technology to continue to transform healthcare, but practitioners will be demanding the use of real-time data to make informed decisions and take action. Consumerism in healthcare continues to grow. Health-related technology is also pushing consumer knowledge about health and wellness.

Healthcare 52

Healthcare Hospitality Hospitality Transportation 52

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Customer Bliss

MAY 30, 2017

Claudiu brings 15 years of customer-centric leadership from multiple industries, including financial services, healthcare, and strategy consulting, and is a published expert in the field of customer experience. Claudiu serves as a member of Citizens Executive Leadership Group and is also a part of the Harvard Business Review Advisory Council.

CX 48

CX Healthcare Hospitality Hospitality 48

DMG Consulting

SEPTEMBER 14, 2021

Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.

Contact Center 98

Contact Center Real Estate Hospitality Hospitality 98

Hodusoft

OCTOBER 25, 2024

Over the past few years, the healthcare industry has evolved greatly with technological advancements, and Artificial Intelligence (AI) is at the forefront of this transformation. Whether offering personalized care or carrying out seamless hospital operations, AI technology has reshaped the patient experience massively.

Contact Center 52

Contact Center AI Healthcare Artificial Intelligence 52

Neosperience

MARCH 18, 2020

We created a team of experts working with our technologies to develop screening algorithms that support the health system. The goal is to identify technological answers that support healthcare departments and doctors in such a difficult time. . org to onboard all organizations and experts in Artificial Intelligence.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Non-Profits Hospitality 52

Customer Bliss

JUNE 6, 2018

Focus on where it should be years from now and how technology can be combined to make this better. Using the data gathered from the feedback, he had to ask – what should CX of the future look like for rental services? Overcoming the lack of product and location advantage.

VOC 88

VOC CX NPS Hospitality 88

Qualtrics

DECEMBER 6, 2021

Today, we are excited to share that we have acquired SurveyVitals, a 20-year healthcare experience and analytics expert that is helping organizations deliver incredible patient experiences at scale. . The company is trusted by more than 350 healthcare organizations and 16,000 clinicians around the world, including U.S.

Healthcare 26

Healthcare Close the Loop Hospitality Hospitality 26

Zendesk

MAY 3, 2021

Improving IT security, internal collaboration, offering customer service across multiple channels, and flexible technology are high priority touches for companies that have adapted to new workflows and processes. 70 percent anticipate having more budget to invest in CX technology in 2021. Check out our whitepaper on CX in FinTech.

CX 52

CX Entertainment Manufacturing Healthcare 52

Qualtrics

JULY 9, 2019

I am grateful to Centers for Medicare and Medicaid Services (CMS) for their tremendous impact on the movement of patient experience in healthcare – but it’s time to modernize the program. A healthcare organization that sees 250,000 patients per year may have to make strategic decisions on feedback from fewer than 2,000 surveys. [3].

Healthcare 33

Healthcare Hospitality Hospitality Social Media 33

1 to 1

JANUARY 11, 2021

Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. As competition grows, so too are consumer expectations, meaning healthcare organizations must offer superior patient experience to stay relevant.

Healthcare 26

Healthcare Hospitality Hospitality Omnichannel 26

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

MAY 10, 2018

If you’re building something in fintech or healthcare, these are all things you have to be very careful with and make sure you understand how those dynamics are going to play out long-term. It needs to be augmented, because especially in technology, we need to learn frontier skill sets constantly. That doesn’t make sense.

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

Hodusoft

FEBRUARY 22, 2022

Signalmash is a part of Mash Technologies Corporation. By making a technologically advanced UC platform available to its call center agents, a business not only simplifies and streamlines its call center operations but also ensures stellar customer experiences every time. ABOUT SIGNALMASH.

Innovation 52

Innovation E-commerce Hospitality Hospitality 52

Qualtrics

APRIL 26, 2021

The Froedtert & the Medical College of Wisconsin health network is tackling the human side of healthcare. By using data, they’re able to change healthcare for the better, not just for patients, but also for their staff, care teams, and physicians. I do the things I believe are right, whether or not that’s how it’s always been done.

Healthcare 26

Healthcare Hospitality Hospitality VOC 26

Steven Van Belleghem

MAY 4, 2020

Or the delivery robots like those of Starship Technologies that have been booming since the COViD-19 social distancing quarantine. Just think of the increased amount of Starship and other robots that deliver food and medicines to citizens as well as hospitals.

Customer Experience 52

Customer Experience Hospitality Hospitality Healthcare 52