CX Network

JUNE 12, 2025

and cool technology, there were messages every CX leader needed to hear. The employee experience is the foundation of CX Danny Meyer’s “virtuous cycle of hospitality” was mentioned more than once at X4: take care of your people first, and they’ll take care of everyone else.

CX 59

CX Artificial Intelligence Hospitality Hospitality 59

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Best For Mid-sized companies in education, healthcare, or hospitality that need to collect regular employee feedback on a lean budget.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

eglobalis

JULY 21, 2025

I lost consciousness when the event started and simply woke up in the ICU at Stanford Hospital three days later. For those interested, the survival rate for ventricular fibrillation events outside the hospital is 7%. GE Healthcare employs AI-driven imaging diagnostics, while Abbott leverages predictive analytics for diabetic care.

CX 344

CX Healthcare Predictive Analytics Hospitality 344

Hodusoft

JULY 3, 2025

How AI is Redefining Healthcare Call Centers in the Digital Age: Top 5 Trends The advent and growing popularity of generative artificial intelligence (AI) has changed the face of the healthcare sector. ” However, it’s not just doctors and healthcare professionals who will need to leverage AI.

Healthcare 52

Healthcare AI Artificial Intelligence Predictive Analytics 52

Hodusoft

JUNE 20, 2025

Auto dialers are widely used in industries that involve a lot of repetitive calls such as telecom, sales, healthcare, hospitality, customer support, debt collection, and others to enhance efficiency, reach more customers in less time, and boost overall productivity.

Sales 52

Sales Contact Center Compliance Hospitality 52

Uniphore

JANUARY 21, 2022

Few industries are as closely regulated as healthcare. healthcare costs. healthcare costs. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. Advanced technology is making change possible.

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Qmatic

AUGUST 31, 2023

The digitalization of the healthcare industry has accelerated in the past few years and there’s no indication that this development will pace down in the near future either. The benefits of using technology, such as patient appointment systems, in hospitals and outpatient clinics are many.

Hospitality 93

Hospitality Hospitality Healthcare Technology 93

Fonolo

MARCH 19, 2019

By embracing modern customer service technology as a must-have ‘utility’, these brands can set themselves apart from their competitors. Industries like retail, hospitality, and healthcare have continued to raise the bar to meet customer expectations. The Benefits of Improved Customer Service. A study by J.D.

Technology 106

Technology Technology Customer Service Social Media 106

ProProfs

APRIL 19, 2017

When used properly, Learning management systems are capable of helping the hospital staff to enhance their learning without hampering and neglecting work. So, what are the specific perks of introducing this concept in the healthcare industry? Nowadays, we’re witnessing rapid changes in the healthcare sector.

Hospitality 78

Hospitality Hospitality Healthcare Education 78

ProProfs

OCTOBER 9, 2018

Healthcare Industry has often borne the brunt of data breach both by the staff and healthcare personnel. Before we talk about the benefits of a well-structured healthcare LMS , let’s take a look at the importance of healthcare compliance training. Hospitals and medical institutes can end up losing their license as well.

Compliance 80

Compliance Healthcare Hospitality Hospitality 80

Customer Think

DECEMBER 12, 2021

Digital transformation has transformed countless businesses – from manufacturing and retail to hospitality and healthcare. The digital transformation of the insurance industry – powered by emerging technologies such as artificial […]. The insurance industry is no exception.

Hospitality 98

Hospitality Hospitality Manufacturing Healthcare 98

Customer Bliss

SEPTEMBER 27, 2016

Welcome Jennifer LeMieux of Gaffey Healthcare. The payment engine in healthcare – episode overview. Jennifer is Chief Customer Officer at Gaffey Healthcare. Jennifer is responsible for all technology-enabled services provided to Gaffey clients as well as managing the customer experience. About Jennifer.

Healthcare 56

Healthcare Engineering Hospitality Hospitality 56

Hodusoft

MAY 20, 2020

One cannot deny the fact that the patients seek the utmost support from the hospitals and laboratories at the time of emergency. Gone are the days when the patients used to wait in hospitals for their turn. Challenges of Healthcare Industry. There are several challenges related to calling in the healthcare industry.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Lightico

MARCH 30, 2022

Healthcare companies have long relied on wet signatures for interactions requiring approval. This is unacceptable as in today’s fast-paced consumer world, eSignatures for healthcare companies are required to be instant and seamless to complete. Why Wet Signatures are a Problem for Healthcare. They Contribute to Silos.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Lightico

JUNE 21, 2021

It’s no longer enough for healthcare professionals to adopt one-off digital tools if patients are otherwise subjected to legacy channels and siloed systems that don’t communicate smoothly. Therefore, eSignatures for healthcare are just one piece of the bigger digital puzzle. But they are an important one.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Steven Van Belleghem

JUNE 29, 2020

Research by Salesforce showed that no less than 47% of consumers say that healthcare and life sciences are more focused on industry needs than patient needs. A study from PwC shows that only 49% of consumers say that the healthcare customer experience is satisfactory.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

Bill Quiseng

APRIL 18, 2021

When I say social media is bad for customer service, it is because, for retail, hospitality, healthcare, and other bricks-and-mortar customer service positions, it has created a pool of candidates who are lacking in the social skills to connect with and please customers. Walk into your staff break room and see what is going on.

Social Media 167

Social Media Customer Service Education Retail 167

Zendesk

MARCH 15, 2021

While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. “At

E-commerce 98

E-commerce Hospitality Hospitality Non-Profits 98

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The pandemic situation has changed the workings of the healthcare industry. Post-Covid Reality: Healthcare contact and call center software. The disruption is evident.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Gainsight

MARCH 27, 2020

The COVID-19 pandemic is fundamentally changing how we practice and experience healthcare in the United States and digital health platforms, like yours, are at the heart of this transformation. Adoption of telemedicine platforms like American Well and TytoCare bring healthcare directly into our homes.

Healthcare 59

Healthcare Hospitality Hospitality Start-ups 59

Ameyo Callversations

JUNE 28, 2022

Over the past couple of years, due to the pandemic, most healthcare organizations are opting for intuitive and state-of-the-art AI-powered chatbots to facilitate the best possible experience for patients and customers. We all, at one point in time, have had to deal with healthcare setups. The Role Of WhatsApp Chatbot In Healthcare.

Healthcare 52

Healthcare Hospitality Hospitality AI 52

Customer Think

JULY 20, 2023

The healthcare industry has decentralized and branched out from a traditional hospital setting to multiple avenues like, care centers, health hubs, virtual care, retail healthcare, and even your homes!

Healthcare 52

Healthcare Hospitality Hospitality Sales 52

Totango

JULY 31, 2020

Example: Healthcare Technology Company A is onboarding a new hospital. Reduce Friction and Other Engagement Barriers.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Zendesk

MAY 2, 2022

Healthcare workers were deeply impacted by the global pandemic. While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Laura Lalama, Saludsa.

Healthcare 52

Healthcare Customer Experience Net Promoter Score Hospitality 52

Customer Bliss

JUNE 28, 2018

Vishal Bhalla is the VP & Chief Experience Officer at Parkland Health & Hospital System. Similar to my guest Shawn Smith in my last interview, Vishal also transitioned into healthcare from hospitality, after nearly 20 years in the industry.

Hospitality 42

Hospitality Hospitality Customer Experience Healthcare 42

Customer Bliss

MAY 22, 2019

Would you roll your mother into a hospital hallway and then leave her there? In this example, a wonderful tech probably took your mom out of the hospital, doing what he or she was supposed to do, rolled her to in front of the lab and put your mom in the hallway. Start with the Life at the Center, Not Technology. Click To Tweet.

Hospitality 80

Hospitality Hospitality Healthcare Start-ups 80

Taylor Reach Group

DECEMBER 5, 2017

(TRG), a globally recognized consulting firm focused on optimizing clients’ Contact Centers and Customer Experience (CX), today announced they are working with one of the largest veterinary hospital organizations in the United States and Canada.

Hospitality 48

Hospitality Hospitality Contact Center Healthcare 48

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. What I’m most excited about is using the future to bring back the past—to restore the care in healthcare.”

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective. What to look for when choosing healthcare call center software?

Healthcare 52

Healthcare Artificial Intelligence Omnichannel Compliance 52

Steven Van Belleghem

MARCH 1, 2023

Our Solution We eliminate intermediaries by taking control of the Supply Chain by using technology and analytics. The amazing part is that what started as a 11-bed hospital in the seventies has now grown into a conglomerate, the Aravind Eye Care System.

Hospitality 98

Hospitality Hospitality CX Agriculture 98

Steven Van Belleghem

OCTOBER 20, 2020

The Chinese, though, who immediately leapfrogged to mobile technology, have a much more integrated approach. But Ant Financial and ZhongAn have connected most insurance companies and most big city hospitals so that the insurance money is automatically deducted from their payments from the moment that they arrive at the hospital.

Hospitality 98

Hospitality Hospitality E-commerce Government 98

Hodusoft

JULY 15, 2018

VoIP technologies are gaining traction and one area where they can be of immense help is healthcare. Hospitals may range in size from small to very large and health care professionals may operate from one location and serve patients who are spread in various locations. Here is how and why IP PBX is indispensable in healthcare.

Healthcare 40

Healthcare Hospitality Hospitality Compliance 40

Hodusoft

JANUARY 18, 2022

Auto dialers are typically used in workplace environments with most telephone conversations, like the sales department, call centers, hospitality, healthcare, and education. Use the latest technology. The auto-dialer can connect the caller with someone or play a recorded message when the call connects. Real-time calling.

E-commerce 105

E-commerce Hospitality Hospitality Education 105

Customer Experience Matrix

DECEMBER 16, 2018

Financial services and travel/hospitality came next, and adoption has recently spread to B2B, healthcare, education, and telco. At the very high end, CDPs with advanced data management technology may survive and even grow in the short term, but they’ll ultimately be pushed into a corner with dwindling market share.

Retail 111

Retail B2B Hospitality Hospitality 111

Steven Van Belleghem

NOVEMBER 16, 2020

The insurance policy covers several types of expenses: from medical, hospital, dental, accident to illness, medical evacuation and baggage location, plus cancellation or interruption of the trip. More than ever, the sector needs people with a technological profile: strong in AI, data analysis and programming. AT&T’s Kiosks.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

Qualtrics

FEBRUARY 11, 2019

Looking into 2019, we expect technology to continue to transform healthcare, but practitioners will be demanding the use of real-time data to make informed decisions and take action. Consumerism in healthcare continues to grow. Health-related technology is also pushing consumer knowledge about health and wellness.

Healthcare 52

Healthcare Hospitality Hospitality Transportation 52