eglobalis

FEBRUARY 3, 2025

Predictive Analytics for Proactive Support Predictive analytics powered by AI allows B2B businesses to anticipate customer needs and address issues before they arise. For example, a manufacturing client of SAP reduced downtime by 20% by leveraging predictive maintenance insights.

B2B 391

B2B AI Predictive Analytics Sentiment Analysis 391

eglobalis

JANUARY 7, 2025

For B2B companies, this methodology can bridge the gap between customer needs and business objectives, leading to innovation in services, products, and experiences. This collaborative effort led to innovative features like enterprise-specific collaboration tools and tailored user experiences for different industries.

B2B 294

B2B CX Artificial Intelligence Predictive Analytics 294

eglobalis

MARCH 4, 2025

Virtual assistants and chatbots now handle millions of banking inquiries, healthcare questions, and retail service requests, promising faster responses and 24/7 availability. Industry-Specific Virtual Assistants (Banking, Healthcare, Retail) AI agents are becoming increasingly specialized to meet industry-specific needs.

AI 199

AI Sentiment Analysis Contact Center Healthcare 199

CommBox

JULY 11, 2024

In the manufacturing industry, many processes have changed, improving production capabilities through automation, predictive maintenance, and quality control. AI is valuable in busy customer service centres, providing innovative solutions that enhance operational efficiency and customer satisfaction.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence AI Predictive Analytics 52

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

DMG Consulting

APRIL 4, 2022

We now see the benefits of AI advancements in many industries, delivering practical applications to enhance the world in which we live, including self-driving cars, automated diagnoses in healthcare, smart appliances, smart home devices, anti-money-laundering programs, personalized online shopping, and on and on.

AI 48

AI Contact Center Artificial Intelligence Predictive Analytics 48