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Wootric’s Deepa Subramanian on measuring the voice of the customer

Intercom, Inc.

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. When building machine learning , large generic training models aren’t always the best. Lessons on building machine learning. Short on time? and “Why are they doing it?”

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Conversational AI: The Beginner’s Guide [2021]

Aquire

The most advanced function of this tech is using machine learning to learn over time. Conversational AI technologies revolve around machine learning, natural language processing, and advanced speech recognition. Machine learning (ML). The technology behind conversational AI. Help your team.

AI 125
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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

We’ve seen big tech like Apple, Amazon and Microsoft enter the healthcare market , even becoming worthy competitors to major healthcare players. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. This isn’t a new phenomenon. Take bitcoin for banking.

AI 130
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Everything You Need to Know About Conversational AI

Ameyo Callversations

Conversational AI applications are created by combining the capabilities of the Natural Language Processing (NLP) algorithm with machine learning algorithms. In addition, since AI leverages machine-learning algorithms, it increases the system’s adaptability with repeated interactions.

AI 98
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Webinar recap: Fight fraud with richer data and human context

1 to 1

Businesses across every vertical from retail to banking, healthcare to high tech and travel might want to take a cue from fraudsters. Humans are really great at determining context over machines. Machine learning can repeat the recognition of those anomalies but they are not really good at understanding context.

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Text Analytics vs Sentiment Analysis: Key Differences & Applications

SurveySensum

Machine Learning Models : Training algorithms on labeled datasets to predict sentiment based on language patterns. Medical & Healthcare Research : Extracts important information from clinical notes, medical reports, and research papers. happy = positive, terrible = negative).

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Forecasting the Future: BPO Trends of 2024

Execs In The Know

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.